Manager Project

Richard McGrann

* ****** *****, **********, ** **644 508-***-**** ************@*******.***

Operations Executive

Operations Executive/General Manager with extensive experience in distribution / logistics

operations, multi-site management and P&L management. A highly motivated, energetic and

flexible manager. An innovative, problem solving team player committed to leadership by

example.

Expertise in:

Operations Management and Analysis Multi-site management

Staff Training and Development Quality Customer Services

Creation/Implementation of Procedures Fleet Safety Management

Etail operations Profit & Loss Evaluation

Fleet Operations Set Ups, Restructures, Expansions

Professional History

Allied Waste / Republic Services 2011-present

General Manager

• Full P&L responsibility for 25M waste hauling/ recycling facility

• Safety / crisis management

• Strategic market growth and customer retention

• Responsible for the Cape Cod operations, operating 35 trucks daily servicing residential,

commercial and industrial customers

• Union / labor negotiation

• Improved communication by implementing scheduled and consistent meetings with

operations, sales and delivery personnel. An approach that encourages input from all

levels of the organization utilizing a “badges on the table” concept

• Successfully bid and won multiple commercial contracts

• Attend monthly financial meetings with area president to discuss profitable performance

and future business opportunities

• Customer interaction and relationship building

• Implemented a safety committee including all levels of the organization

Sleepy’s 2007-2010

Vice President - Distribution / Operations

• Responsible for all facets of 75M/yr home and store delivery operations

• Designed product flow and overall facility setup for two distribution centers servicing the

New England region

• Implemented safety compliance program

• Achieved and maintained 95% on time delivery

• Developed internal metrics reports the better measure delivery performance

• Built a strong, cohesive management team

• Negotiated vendor rates and contracts

• Achieved 695 accident free days, lowering worker’s compensation exposure

• Expanded operations into NH, ME, RI, CT and VT

Sears Holding Company, Chicago, IL (retailer) 2005-2007

District Manager

• Responsible for overall performance of ten K-Mart locations in Mass and RI generating

$126 million + annual sales revenue

• Staffing, management and team building

• Performed root cause analysis and implement action plans of existing conditions in stores

• Improved sales to plan and contribution to profit by 4% in six months

• Internal/external facility expense management

• Full P&L responsibility

• Performed complete evaluation of entire management team, implement appropriate

changes

• Improved morale through improved communication

• Raised the level of standards

Raymour and Flanigan Furniture, Syracuse, NY (Furniture delivery/service) 2002 – 2005

Regional Director of Operations, Stratford, CT

• Managed operations of service/distribution facility generating over $90M/year in

revenue. Responsibilities: 75 person staff, managers, administration, training, sales,

marketing, profit generation, budget/expense control, fleet and facility management

• Expanded operations by 45% supporting a 65% business growth rate over same period.

• Improved profitability, drove down costs via performance and metric processes

• Achieved lowest sales/expense ratio and lowest customer open issue rate in the company

• Developed quarterly goals and objectives for management team to track improvements

• Reduced point of sale to delivery cycle time by 50% to less than 2 days

• Reduced Workers Compensation claims by 33%

• Reduced associate turnover from over 18% to less than 6% within 18 months

Kozmo.com, New York, NY (E-commerce retailer) 1997 – 2002

General Manager/Director of Operations, Boston, MA

• Managed distribution center operations including P&L responsibilities supporting the

company’s rapid growth in the “.com” market

• Turned the Boston market around from a negative to a positive profit maker well ahead of

the fourteen other US distribution centers

• Produced the lowest cost/transaction rate in the company

• Raised the on time product delivery metric to 95% with the lowest inventory shrinkage

• Developed B2B partners and business affiliates supporting rapid growth rate and high

sales volume

• Set up/staffed 15 US distribution facilities

• Developed National Operations team to streamline communication and operations

functions resulting in reduced staff turnover

• Project manager for national Oracle software implementation at distribution centers

• Managed Boston marketing campaigns

• Served as the corporate contact person for the other US distribution centers

Arbor Computer Corporation, Walpole, MA (computer manufacturer, distributor) 1995 – 1998

Director of Operations/Manufacturing

• Managed all functions of a $50M/year computer manufacturing operation including

operating budget, hiring/training staff, implementation and monitoring inventory control

and real-time production reporting systems. Led team on all national software

installations/implementations

• Designed an inventory control system with a 99.9% accuracy rate

• Assisted in making operational six US distribution facilities including hiring and training

management staff at each site, supporting the company’s rapid growth

• Negotiated and implemented a product packaging/delivery agreement with FedEx

significantly reducing product preparation and shipment costs

• Implemented cost controls maximizing facility operational efficiency and production

quality

Education

Berklee College of Music, Boston MA. 1985

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