Customer Service Representative

Nicole L Sharp

**** ********** **.

Houston, T X 77058

M: 832-***-****

*******@*****.***

Summary

An financial adviser who answers a high volume of incoming calls while handling in-person

inquiries from clients. Also very oriented food service professional with operations, and

management experience in medium sized facilities. Well experienced in supervision and

some in inventory control. Have excellent inter-personal skills, and am a team player; possess

the ability to work on all levels of an organization.

Education

Pellissippi State Community College Knoxville, TN

2010

Associate of Arts: Business Administration

Highlights

Microsoft Office proficiency Large cash/check deposits expert

Accomplishments

Customer service expert Inventory control familiarity

Experience

Opening/closing procedures Adaptive team player

October 2010

to

January 2014

September 2007

to Promoted to shift leader after twelve months of employment.Received a merit raise for

June 2010

strong attention to detail, exemplary customer service and team-player attitude.

June 2007

to

GC Services Knoxville, TN

September 2007 Customer Service Representative

Collected customer feedback and made process changes to exceed customer satisfaction

goals.Made reasonable procedure exceptions to accommodate unusual customer

requests.Provided accurate and appropriate information in response to customer inquiries.

January 2007

to

KFC Knoxville, TN

May 2007 shift leader

Conducted daily pre-shift to ensure organizational efficiency.Assigned tasks and oversaw the

direction of employees to ensure compliance with food safety procedures and quality control

guidelines.Accepted

payment from

customers and made

change as

necessary.Assisted

co-workers.

Taco Bell

Knoxville, TN

cashier

Correctly received

orders, processed

payments and

responded

appropriately to

guest

concerns.Recorded

customer orders and

repeated them back

in a clear,

understandable

manner.Served

fresh, hot food with

a smile in a timely

manner.

Aramark(UtFood

and dinning service)

Knoxville, TN

food service work

Cut and chopped

food items and

cooked on a grill or

in

fryers.Communicate

d clearly and

positively with co-

workers and

management.Served

fresh, hot food with

a smile in a timely

manner.Properly

portioned and

packaged take-out

foods for

customers.Carefully

maintained

sanitation, health

and safety standards

in all work areas.

Contact this candidate