Manager Customer Service

ADDA K. URIZAR

Cell 650-***-**** Email: ********@*****.***

BUSINESS OFFICE MANAGER / HR MANAGER

Core Competencies

Cross-Functional Leadership, Training & Development, Process Improvement, Conflict Resolution,

Team Building, Communications, Occupational Health & Safety, Union & Non-Union Relations

Travel Management, Calendar Management, Event Planning, Project Management

Team Collaboration, Customer Service, Strategic Planning, Vendor Management, Negotiations

PROFESSIONAL EXPERIENCE

HIGHLIGHTS:

9 years overall management experience

7 years of human resources experience

7 years overall executive assistant experience

9 years overall payroll experience

Highly knowledgeable of financial operations

ASTOUND BROADBAND, Concord Dec 2007 - Present

Business Office Manager/HR Manager

Responsible for complying with Federal, State and Local laws relative to company policy; interviewing,

hiring and training employees; planning, assigning and directing work, and ap praising performance;

payroll, billing and accounts payable

Collaborate with HR team and cross-functional managers to ensure continuity throughout the

company

Coordinate staffing and hiring process, which includes: sourcing and recruiting, interviewing,

verifying employment, entering background checks, coordinating drug screenings, maintaining new

hire documents, and performing I-9 verifications

Coordinate new hire on-boarding schedule with hiring managers, facilities, IT, training, and other

stakeholders

Investigate employee complaints and escalated issues and proactively resolve conflicts

Train employees on sexual harassment prevention and other important topics, as required

Work closely with Benefits Administrator to effectively support employee inquir ies

Plan and execute annual Open Enrollment benefit meeting

Provide assistance to employees during open enrollment season

Maintain compliance of personnel files and electronic record keeping

Direct department in preparation and retention of file s and reports according to corporate policies and

procedures

Prepare budget, financial statements and various reports as required

Process and track purchase orders

Complete monthly accruals and reconcile discrepancies

Generate reports to support headcount, metrics, and leaves

Assist strategic HR resource partner with auditing HR department to ensure state and federal

regulatory compliance

RCN (ACQUIRED BY ASTOUND BROADBAND), San Mateo Mar 2000 – Dec 2007

Executive Assistant

Adda K. Urizar, Page 1 of 2

Provided administrative support for the VP of Human Resources, Operations Manager, the Finance

Director, and the construction department

Managed executive calendars, scheduled travel arrangements, processed expense reports, and managed

executive correspondence

Compiled and completed monthly accruals and reclassifications for California markets

Completed monthly close of general ledger and journal entries

Prepared variance analysis of budget vs. actual

Coordinated flow of payments through financial systems

Created purchase requisitions for all vendors & contractors

Assisted Finance Director/General Manager with annual budget compilation

Worked closely with corporate finance staff on trouble resolution and financial projects

Developed, coordinated, and tracked project calendars

Organized and facilitated All Employee meetings

Prepared standard and ad hoc financial reports

Requested purchase orders and processed invoices

Created and maintained vendor files for construction & engineering departments

Assisted management with balancing department’s budget

Created presentations, charts, and financial reports

GOLDEN GATEWAY COMPANIES, Hayward Dec 1998 – Mar 2000

Office Manager

Provided administrative support for the President and staff

Maintained seamless and efficient office operations and procedures by planning and implementing

office systems and equipment procurement

Designed and implemented office policies by establishing standards and procedures, measuring

results against standards, and making necessary adjustments

Scheduled travel arrangements

Balanced monthly accounts

Prepared payroll for office of 30-50 employees

Managed office supply inventory and tracked expenses

Assisted with office moves and space planning

Processed expense reports

Mail collection and distribution

Contributed to team effort by accomplishing related results as needed

EDUCATION & CREDENTIALS

Heald College School of Business – AA Degree in Business Software Applications

PROFESSIONAL PROFILE

SKILLS:

Applications – Outlook, MS Word, Excel, PowerPoint, Oracle, and QuickBooks

LANGUAGE SKILLS:

Fluent English and Spanish – Speaking, Reading, Writing

Adda K. Urizar, Page 2 of 2

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