Customer Service Maintenance
Resume:
Michael E. Crippen
Crystal River, Florida 34428
Phone: 321-***-****
E-mail: *********@***.***
Experience 2000 To 2014 Advanced Home Repair & Maintenance
Crystal River, Fl. 06/2001 to 03/2002--- Palm Bay, Fl. 03/2002 to 02/2014
Owner/ operator/ State Certified General Contractor/Licensed Home Inspector
* Estimated & prepared contracts of repairs for clients both verbal &
written through Microsoft Office/Word.
* Schedule all projects & maintenance repairs.
* Perform various skills, from minor repairs to maintenance & complete
Remodel/ renovations both commercial & residential.
* Repair & knowledge of electrical, plumbing, roofing, concrete, tiling,
painting, HVAC, preventative maintenance plans & drywall work.
* Proficient in all types of construction, maintenance & management.
* Budgeting both A/R & A/P.
* Supervisory skills/ Hands on construction/ employees & subs.
* Managed procured & replenished all materials/ Inventory control
* Quality control.
* Updated clients of project(s) schedule in person or via e-mail.
* Sub contracted Maintenance projects from seven nation wide
commercial/ retail maintenance companies & health facilities.
1999 to 2000 Johnson’s KIA Dealership
Crystal River, Fl.
Body Shop Manager
* Compile computerized CCC Pathways estimates & service repair orders.
* Perform all financial transactions including supplements.
* Assist clients with vehicle repairs & scheduling.
* Assign & schedule repairs for technicians.
* Inspect repairs for quality assurance.
* Telecommunications with insurance companies as well as clients
regarding repairs via outlook/ e-mail.
* All business management including staffing & education.
* Managed replenishment & procurement of all needed auto body shop
supplies & materials.
* Interact with management staff, owner, & employees as well as other
departments in the dealership.
* Increased total auto body revenues by approximately 40% through
actively networking sales with Insurance companies, excellent
customer service, follow up & exceptional workmanship.
(M. Crippen, Resume Cont.) Page 2 of 4
1995 to 1999 Mad Dawg’s Hawgs
Crystal River, Fl.
Owner/ Manager
* Motorcycle & accessory sales.
* Set up & designed point of sale displays & merchandising.
* Planned & implemented advertising & marketing.
* Organized promotional events.
* Extensive public relations with public officials & numerous charitable
organizations.
* Instructed & assisted employees with on job training.
* Staffing, scheduling & supervision in all aspects.
* Ordered, designed, organized, maintained, entire parts department
inventory for numerous models & years of production motorcycles.
* Managed & reviewed inventory for popular & unpopular moving items.
* A/R, inventory control, A/P, budgeting, & payroll.
* Proficient in “Light Speed” dealership computer program system.
1991 to 1995 Honey Do- Handy Man
Big Pine Key, Fl.
Owner/ Operator
* Verbal & written estimates & contracts.
* Planning, organizing, scheduling & advising clients on remodeling
Projects & property/ building maintenance.
* Performed various construction skills, both interior & exterior.
* Minor repairs to complete remodel renovations.
* Subcontracted services to acute care hospital on renovations for Joint
Commission/ AHCA building code compliance & maintenance.
* Purchased all needed materials for clients remodeling projects.
1981 to 1991 M.D.’s Auto Clinic/Auto Body shop
Crystal River, Fl.
Owner/ Operator
* Performed all aspects of business, payroll, budgeting, scheduling,
staffing, customer service & quality control.
* A./R & A/P, inventory control.
* Estimate repairs & order all items needed to complete repairs.
* Assist clients with options on repairs, paint design, & colors.
* 24 Hour AAA wrecker service provider.
* Expanded business from 1000 sq. ft. facility into 15 acre salvage yard
with 25,000 sq. ft. auto body shop & 10 employees.
* Managed inventory of all needed auto body shop supplies & materials.
(M.Crippen, Resume Cont.) Page 3 of 4
1977 to 1981 Crystal River Police Dept.
Crystal River, Fl.
Police Officer/Corporal/Road Patrol
* Employed as radio dispatcher while attending police standards.
* Road patrolman, then later was promoted to Corporal.
* Responsible for other patrolmen & radio dispatchers during shift.
* Scheduling, implementing policies & procedures for the dept.
* Experience in numerous facets of situations & human behavior.
* Became Lieutenant of the local volunteer fire dept.
Skills/ Experience
* Knowledge in aspects of management & operations of various
companies.
* Excellent client/ customer service, public relations, marketing,
Advertising expertise.
* Self-motivated, goal orientated, career minded, efficient with a
constructive & positive attitude while striving for quality & excellence.
* Need little or no supervision
* Can complete multiple tasks in a timely fashion within budgets.
* Versed in Microsoft Office, Word, Outlook & some excel.
* Knowledgeable & experienced in multiple phases of construction/
maintenance, both commercial & residential.
* Experience in planning, implementing & completing major & minor
Construction & maintenance projects, including medical facilities,
retail locations & multi story buildings.
* Handling of Hazardous Materials & management of (MSDS) Materials
safety data sheets guidelines.
* Inventory control
* Able to succeed in timely scheduling of workers & subcontractors on all
projects.
* Background in supervision & delegation.
* Numerous housing re-habilitation projects with city municipalities,
government entities & healthcare providers.
* Read & follow blue prints.
* Good comprehension, memory & retention.
* Some heavy equipment experience, including fork lift.
* Previous volenteer Fireman with trainning in fire safety & equipment.
(M.Crippen, Resume Cont.) Page 4 of 4
Education
* Active Florida Certified General Contractors license.
* Active Home Inspector License.
* Fl. State General Contractor course.
* Fl. State Residential Contractor course.
* Certified in F.L.A.S.H. (Federal Alliance For Safe Homes)& blue print
for safety course.
* Liability issues for the construction Industry.
* Contract Administration/ Project Management.
* Principles & practices of commercial construction including multi story.
* Business planning, organization & financial management.
* Risk management.
* Labor & employment laws, regulation, & workers compensation laws.
* Construction contracts, liability & lien laws
* Project management.
* OSHA construction industry regulations.
* Building component safety.
* Energy efficient building construction.
* Hazmat training.
* F.D.L.E. (Law enforcement training & misc. corresponding classes).
* Misc. Fireman training & safety courses
* Auto body/ Insurance computer software CCC Pathways
* Light speed computer software
REFERENCES AVAIIABLE UPON REQUEST
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