Customer Service High School
Resume:
Dennis Tsourakis
Queens, NY
************@*****.***
EDUCATION: NPower Technology Service Corps Program, New York, NY July 2013-Dec 2013
(CISCO Academy Network IT) 22 week training in
Computer Fundamentals, Networking, Web and Microsoft Office
Frank Sinatra School of the Arts High School, Queens, NY Sept 2006-June
2010
High School Diploma
TECHNICAL Operating systems: Windows 7/XP
SKILLS: Software: Microsoft Office Suite, Mozilla Firefox, Google Chrome
Hardware: Modems, memory, Printers and scanners
Maintenance: Operating system installation, windows update, system restore, disk defragmenter,
installation of anti-virus, anti-spyware, firewall, file transfer setting and setting new user configuration
Networks and Protocols: LAN/WAN, TCP/IP, DNS Ethernet, Cisco Routers and wired/wireless switches.
Certifications: CompTIA A+
WORK Project Management Intern
EXPERIENCE: Citigroup, Greenwich, NY Nov 2013-Dec 2013
• Resolved client technical support issues ensuring timely and quality service.
• Configured and troubleshoot network printers and proxy settings.
• Deployed, upgraded and built thin clients and PCs for employees.
• Installed and replaced video cards, RAM, keyboards, webcams and other peripheral equipment.
• Cataloged and tracked returned clients’ hard drives.
• Upgraded PC operating systems from Windows XP to Windows 7.
• Assisted project management team with MS Excel data entry and reporting, generated email
communications and created certificates for excellent staff performance.
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Bus Boy
Shalimar Diner, Rego Park, NY Sept 2011-
July 2013
• Replenished supply of clean linen, silverware and glassware in the dining room.
• Remained aware of customer needs and provided guests with ice water, condiments and any special
requests.
• Carried dirty dishes to the kitchen and wiped tables and seats with a dampened cloth.
• Stocked service areas with supplies such as coffee, tea, flatware and linens.
• Provided exceptional customer service to all patrons that visited the diner.
Cashier
Astoria Deli, Astoria, NY July 2008-
Oct 2010
• Operated a cash register and accepted cash, debit and credit from customers.
• Greeted customers as they arrived and directed them to the merchandise they needed.
• Balanced all transactions at the end of the day for cash reconciliation.
• Calculated discounts as appropriate and stocked items when required.
• Assisted customers with buying decisions when required.
Forum Admin/Moderator
Adrenaline/Relentless Community Forum Sept 2006-Oct
2008
• Updated the heading and layout of the forum to make it more appealable, adding different backgrounds,
fonts, etc.
• Actively engaged with community members and assisted them with any problems they had with the
forums/game.
• Kept the topics and posts in the forums free of flaming (hostile or insulting interactions).
• Enforced the rules of the forums when needed.
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