Dennis Tsourakis

Queens, NY

347-***-****

acdb12@r.postjobfree.com

EDUCATION: NPower Technology Service Corps Program, New York, NY July 2013-Dec 2013

(CISCO Academy Network IT) 22 week training in

Computer Fundamentals, Networking, Web and Microsoft Office

Frank Sinatra School of the Arts High School, Queens, NY Sept 2006-June

2010

High School Diploma

TECHNICAL Operating systems: Windows 7/XP

SKILLS: Software: Microsoft Office Suite, Mozilla Firefox, Google Chrome

Hardware: Modems, memory, Printers and scanners

Maintenance: Operating system installation, windows update, system restore, disk defragmenter,

installation of anti-virus, anti-spyware, firewall, file transfer setting and setting new user configuration

Networks and Protocols: LAN/WAN, TCP/IP, DNS Ethernet, Cisco Routers and wired/wireless switches.

Certifications: CompTIA A+

WORK Project Management Intern

EXPERIENCE: Citigroup, Greenwich, NY Nov 2013-Dec 2013

• Resolved client technical support issues ensuring timely and quality service.

• Configured and troubleshoot network printers and proxy settings.

• Deployed, upgraded and built thin clients and PCs for employees.

• Installed and replaced video cards, RAM, keyboards, webcams and other peripheral equipment.

• Cataloged and tracked returned clients’ hard drives.

• Upgraded PC operating systems from Windows XP to Windows 7.

• Assisted project management team with MS Excel data entry and reporting, generated email

communications and created certificates for excellent staff performance.

x

Bus Boy

Shalimar Diner, Rego Park, NY Sept 2011-

July 2013

• Replenished supply of clean linen, silverware and glassware in the dining room.

• Remained aware of customer needs and provided guests with ice water, condiments and any special

requests.

• Carried dirty dishes to the kitchen and wiped tables and seats with a dampened cloth.

• Stocked service areas with supplies such as coffee, tea, flatware and linens.

• Provided exceptional customer service to all patrons that visited the diner.

Cashier

Astoria Deli, Astoria, NY July 2008-

Oct 2010

• Operated a cash register and accepted cash, debit and credit from customers.

• Greeted customers as they arrived and directed them to the merchandise they needed.

• Balanced all transactions at the end of the day for cash reconciliation.

• Calculated discounts as appropriate and stocked items when required.

• Assisted customers with buying decisions when required.

Forum Admin/Moderator

Adrenaline/Relentless Community Forum Sept 2006-Oct

2008

• Updated the heading and layout of the forum to make it more appealable, adding different backgrounds,

fonts, etc.

• Actively engaged with community members and assisted them with any problems they had with the

forums/game.

• Kept the topics and posts in the forums free of flaming (hostile or insulting interactions).

• Enforced the rules of the forums when needed.

Contact this candidate