Manager Customer Service

Valerie L. Dyer

*** ****** **** **

Marietta, Georgia 30067

Cell: 770-***-****

Email: ********@*****.***

QUALIFICATIONS

Possess over 25 years of successful public service and business experience.

Outstanding interpersonal skills; excellent written/oral communication skills; strong

organization; ability to manage multiple projects and meet deadlines.

ACHIEVEMENTS:

LensCrafters: Developed Curriculum for Apprentice Optician Program (2005).

Implementation of Eyewear Fashion Show (2 006). Ideas for lowering remakes were

incorporated into the National Remake Reduction Program (1996). Selected as an

Associate Orientation Trainer for the region (1998).

Delta Airlines: Received Spirit of Delta Award during Flight Attendant Training (1999).

W orked on numerous special assignments including being selected for the "Dream

Team" in August 2003.

American Airlines: Received the Professional Flight Attendant Award (1993).

MWR: Received the Sustained Superior Performance Award (1983). Was nominated for

Homestead AFB Woman of the Year (1983). Increased utilization of recreation facilities

50 percent through effective marketing programs.

EDUCATION/Certification

LDOA # 000017

ABO Certified, #166886

BA, Journalism, Florida Southern College

EMPLOYMENT

Optician

Dispensing optician for a fast-paced practice specializing in high

end frames and cutting edge lens technology. In charge

of purchasing/selecting frame lines for the optical dispensary. Knowledgeable

with all major vision insurance plans including: VSP, Eyemed, VCP and

Superior Vision.

Eyes On Providence: 2013 - Present

Wildwood EyeCare: 2006 - 2013

Retail Management/Supervisory

Responsible for preparing staff schedules; payroll; recruiting; associate

training/development;establishing /achieving store goals; inventory control;

merchandising; sales; customer relations; special events/marketing.

LensCrafters, Manager: 9/2004 – 10/2006; and 3/1996- 4/1999 (recruited)

Cache, Assistant Manager: 6/1995-3/1996 (recruited)

Coach, Assistant Manager: 8/1994-6/1995

Luby’s Cafeterias, Assistant Manager: 1/1994-5/1994

Airline Industry, Flight Attendant

Flew an average of 80 hours per month as the On-Board-Leader.

Responsible for all aspects of customer service onboard the aircraft

including: emergency drills; first aid ( CPR certified); in-flight service.

Delta Airlines: 6/1999 – Furloughed 9/2003

American Airlines: 9/1989 – 11/1993

Eastern Airlines: 5/1984-9/1989

Marketing/Public Relations

Responsibilities included public relations, marketing, advertising, promotions, public

speaking. Provided research, writing and layouts for newsletters, magazines and

brochures. Wrote radio copy and press releases. Created and executed special events.

HomesteadAFB/MWR, Public Affairs Specialist: 6/1982-1/1984 (recruited)

Homestead AFB Credit Union, Marketing Director: 7/1980-6/1982

Flanigan’s Enterprises, Advertising Director: 1/1979-7/1980

Administrative

W orked for a variety of companies during and after college (including the work -study

program at Florida Southern College). Duties varied but included: typing,filing, phones.

1972-1979

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