Customer Service Sales

Objective

Seeking a challenging and secure position job with long term prospects, where I can use my

strong communication and interpersonal skills to ensure all customers receive courteous and

proficient service and have it be put to good use.

PROFILE:

Motivated in everything I do and I have the talent of quickly mastering directions. Accustomed

to working with people of all ages. Flexible and versatile – able to maintain a sense of humor

under pressure, poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in socially inclined environments, and I have excellent team-building skills. I

am able to meet deadlines; and manage and prioritize my time.

Education

General Arts and Science Diploma January 2012 – April 2013

Humber College, Toronto, ON

Employment & Volunteer History

Sales Associate February 2011 – February 2014

Hennes & Mauritz (H&M), Vaughan, Ontario

Provide excellent direct and indirect customer service according to H&M standards on the

selling floor, in the fitting room and at the cash point

Follow store logistics processing - unloads delivery truck, receives shipments, opens and

unpacks merchandise and security tagging for loss prevention

Actively work with garments - replenishing, folding, hanging, displaying and merchandising

as per H&M guidelines

Perform cash transactions - handle all required transactions, issue receipts and pack

merchandise and execute price changes and transfers

Utilize established H&M policies and procedures to assist in loss prevention for the store and

partners with store management as needed

Adhere to H&M Values and internal standards, policies, and procedures contained in the

H&M employee Welcome Book

Work effectively with team members to ensure the selling floor, cash point, fitting rooms and

stockroom are clean and well maintained to H&M standards

Assist in training new Sales Advisors

Able to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull

and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Sales Associate November 2010 – January 2012

La Senza, Brampton, Ontario

Greet customers as they enter the store in a fashionable and interpersonal manner

Tried and met La Senza’s sales goal every shift and encourage promotions

Arrive ten minutes early every shift to listen to expectations sale requirements of the day

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Establish a comfort zone for the customer by maintaining a friendly uplifting personality

Organized and cleaned shelves, tables and racks by color, size and style

Stand for excessively long periods of time and use of ladder for stock

Execute a bra-fitting for every customer that enters the store willingly

Personnel Assistant October 2009 – December 2012

7 Eventz, Brampton, Ontario

Decorated for events: birthdays, weddings, churches, meetings, bar mitzvahs, and

miscellaneous events

The business ensures that we make sure the customer receives a high standard for all services

Interacted with our customers, ensuring that they get exactly what they want

Cleaned up after the event is done

Booked appointments over the phone and via electronic mail

Stocked and also did inventory

General office procedures and filing done were done as well

Awards and Achievements

Salesperson for St. Edmund Campion’s Bears Den (Sept 2008- June 2009)

Thinkfast Participant- help those in the Global South to build a better life (Feb 2009)

Chaminade Model UN Participant (Sept 2008- June 2009)

March for Life Participant (Sept 2008- June 2009)

Black History Month Participant (Sept 2008- June 2009)

P.E.A.C.E (Peers Evangelizing Against Conflict Everywhere) Team (Sept 2009 - June 2010)

FBLA Leadership Participant (Sept 2009 - June 2010)

Impact Entrepreneurship Conference (Nov 2009)

References

Available upon request

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Contact this candidate