Customer Service Technician

Maximilian Woods

Information Systems Technician

**** *. ********* - *******, ** 66720

*****************@*****.*** - 620-***-****

Highly creative candidate, with 9 years of military experience, 8 years being IT specific. 8 years hands on

experience in the IT field, all on to include, helpdesk support, onsite support i.e. Desktop/laptop troubleshooting

and hardware replacement. System administration i.e. Active Directory services, printer installs, creation

and moving of user profiles and personal folders, Backup Exec. Windows Server 2003 and 2008 platforms.

Experience in a COOP/ICP environment. Go to guy for eOn phone related issues. Personable, enthusiastic,

and motivated. Able to adapt to and interact with individuals from diverse backgrounds. Effective mix of

leadership, customer service, interpersonal and problem solving skills.

Strengths include:

• Quick and effective troubleshooting skills provided with a customer service focus

• Articulate and pays great attention to details

• Always seeking to expand skills and take on new challenges

• Effective communicator both written and verbally

• Able to prioritize and multi-task; team player

• Vast knowledge of eOn PBX phone system

WORK EXPERIENCE

Information Technician, 2nd Class

United States Coast Guard ESD - Galveston, TX - June 2009 to Present

Configuring and maintaining USCG servers, 3com/CISCO network switch, workstations, laptops, and

peripheral

devices.

• System Administration of users, groups, passwords, anti-virus software, backups, preventive

maintenance, exchange server mailboxes, distribution lists, publics folders; use of testing and troubleshooting

tools, procedures, and resources

• eOn Millenium PBX

Information Technician

United States Coast Guard ESD - Milwaukee, WI - November 2005 to June 2009

3rd Class

• Configuring and maintaining USCG servers, 3com/CISCO network switch, workstations, laptops, and

peripheral

devices.

• System Administration of users, groups, passwords, anti-virus software, backups, preventive

maintenance, exchange server mailboxes, distribution lists, publics folders; use of testing and troubleshooting

tools, procedures, and resources

• eOn Millenium PBX

IT "A" School Student

United States Coast Guard Training Center - Petaluma, CA - April 2005 to November 2005

Basic Premise

• eOn Millenium

• Special Circuits

• Fiber Optics

• System Administration

EDUCATION

United States Coast Guard Information Technician "A" School - Petaluma, CA

November 2005

Contact this candidate