Customers Service Department
Resume:
To Ms Jashy
JOCELYN DJ. FERNANDEZ
Home address: San Vicente,GapanCity, Nueva Ecija
Email Address: ***********@*****.***
Contact Number: 093*-***-****
OBJECTIVE
To develop my career by practicing my acquired knowledge that will benefit my
professional standing and the company whom I will serve.
EDUCATIONAL BACKGROUND:
Bachelor of Science in Business Administration
Major in Marketing
Nueva Ecija University of Science and Technology
WORKING EXPERIENCE:
Service Staff
On-the-Job Training - Honda Cars Nueva Ecija
November 2013 – March 2014
Duties and responsibilities:
1. Assist billing department for daily service transactions
2. Assist and monitors job control board
3. Conduct telemarketing during lean hours
4. Assist issuance of car parts prior to mechanical service
Store Marketing Crew
Jollibee Gapan
June 29, 2011-December 19, 2011
Duties and responsibilities:
1. Handles party inquires and manages booked party and seminar schedules
2. Records item sold on Sales Performance Logbook specifically promo items, novelty,
breakfast menu and others.
3. Monitors novelty items inventory on a daily basis
4. Attends telephone calls for Jollibee Express Delivery Service
Sales Coordinator on Field
Acro Distributor (GLOBE Telecom)
April 2009- July 2010
Duties and responsibilities:
1. Supervises and monitors sales performance of the group
2. Safekeeping and remittance of the daily revenue
Gibi House (Shoe store)
Walter Mart Gapan City
June 2008 – October 2008
November 2008 – March 2009 (2nd contract)
Duties and responsibilities:
1. Sets up advertising displays or arranges merchandise on counters or tables to promote
sales
2. Answers customer's questions concerning products price, sizes and colors
3. Helping stockman in inventory of the merchandise
Bizaare Clothing
Walter Mart Gapan City
May 2007 – September 2007
January 2008 – May 2008 (2nd contract)
Duties and responsibilities:
1. Obtains or receives products, totals bill, accepts payment, and makes change for
customers.
2. Helps stockman in inventory of merchandise
3. Assisting customers in selling area
4. Stamps, marks, or tags price on merchandise.
CHARACTER REFERENCES:
Upon Request
SPECIAL SKILLS:
• Computer literate: MS Excel, MS Word, MS Power Point
• Basic movie editing: MS Moviemaker
• Basic photography
• Driving
I hereby certify that the above information are true and correct to the best of my knowledge.
JOCELYN DJ. FERNANDEZ
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