Customer Service Technician

Lawrence Lofton

Fairfield, CA

**************@*****.*** - 707-***-****

WORK EXPERIENCE

Franchise Owner

Coverall -Fairfield, CA -May 2007 to Present

Responsibilities

My duties include, MANAGEMENT- I organize and coordinate employees work schedules to meet work

demands, I work with multiple vendors, to ensure proper chemicals and equipment are used to perform all

janitorial needs. The most important duty I perform is customer service. SUPERVISOR- I train and instruct

all employee's. Training consists of teaching them how to use buffers, floor machines, carpet extraction units,

the stripping and waxing process and bonnet buffing techniques. Instructions consists of how to use certain

chemicals and cleaning process. When dusting is performed must be first thing you do that night allowing 15

minutes for dust to settle before wipe down. EMPLOYEE- Perform all janitorial duties.

Lead Custodian

Dey Pharma -Napa, CA -May 2011 to October 2012

Responsibilities

Supervised janitorial crew under CG-MP (Current Good Manufacturing Practices), and SOP'S (Standard

Operating Procedures). Under these programs comes high accountability for all work performed. Paper work is

high priority, must be complete, with signatures and times and date work was accomplished. Scheduled daily,

weekly, monthly,quarterly and yearly cleaning tasks. Set up rooms for meetings, requisitioned, monitored and

maintained all janitorial equipment, chemicals and paper products.

Accomplishments

Initiated and taught floor and carpet care programs that saved company monies and increased overall

appearance of facility. Initiated microfiber program, which saved company in man hours.

Janitor

Aerotek commercial Staffing -San Ramon, CA -June 2010 to March 2011

Responsibilities

Washed and spot cleaned furniture, whiteboards, mirrors, wastebaskets, garbage cans, office machines,

walls and windows. Polished furniture and metal fixture. Cleaned break rooms, microwaves, coffeemakers,

refrigerators, tables and chairs, restrooms, toilets, sinks, partitions, restocked paper products and refilled soap

dispensers.

Accomplishments

Was promoted to floor technician, responsible for appearance of all floors and carpets in facility. While working

for temp. agency at Dey Pharma. I was hired by Dey Pharma. in the Lead Janitor position.

Housekeeping Aide

IAP World Services (Veterans Hospital, Martinez) -Martinez, CA -March 2005 to July 2007

Responsibilities

Cleaned patient rooms, administration offices, medical clinics and departments. Stored and removed

Hazardous material. Learned and performed aseptic cleaning (Germ free cleaning). Trained in safety classes

such as blood born pathogens.

Accomplishments

Due to my work ethic and floor and carpet care knowledge I was assigned to work in the hospitals most

prestigious areas. I receive cash awards for outstanding work accomplished. I have letters to verify.

EDUCATION

Universal Techinician in HVAC

Hartsog Trade School - Lodi, CA

1998 to 1998

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