Customer Service Executive

Jacqueline Luis

Spring Valley, CA

***************@****.*** - 619-***-****

WORK EXPERIENCE

Executive Assistant/Affiliate Coordinator

San Diego and Imperial Counties Labor Council - San Diego, CA - September 2013 to Present

Responsibilities

• Responsible for managing the Secretary-Treasurer’s calendar. Meet with both internal and external

executives, assistants, and consultants.

• Responsible for preparing meetings and events by preparing appropriate documents, information, and

directions to location. File forms and order office supplies. Keep track of inventory.

• Point of contact for all phone calls to the Secretary-Treasurer and answer inquiries when possible.

• Record Executive Board and Delegate Meeting minutes. Type, prepare, and mail said minutes to E-Board

members and delegates. Attend Executive Board and Delegate monthly meetings.

• Prepare all documents, correspondence, and other appropriate information.

• Arrange travel, prepare itinerary for Secretary-Treasurer and senior staff.

• Act as a liaison between affiliated unions and the Central Labor Council. Build and maintain relationships

with affiliated union leadership and staff.

Accomplishments

I have gained knowledge on how to manage an executives calendar. One of my accomplishments is learning

how to run a phone bank during an election along with precinct walking. I have accomplished how to make

election packets and provide information.

Skills Used

I have used my strong computer skills such as MS Excel to provide voter information, MS word for documents

such as agenda and minutes for the executive board. I have used MS Powerpoint for presentations and Outlook

to manage emails and my bosses calendar.

I have applied strong teamwork skills with my co-workers because we all try to help each other and find ways to

improve the office. Also, used my problem solving skills to speak with individuals who are upset with something

within a union.

Clerical Aide

Cuyamaca College - El Cajon, CA - January 2008 to August 2013

Responsibilities

Customer service. Greet and provide students with information about the college, counseling services, such

as programs or degrees that the college offers, and transfer programs.

• Responsible for answering multi-phone lines and directing calls to the right department. Answer general

counseling questions.

• Schedule and check-in appointments. Keep record of student’s walk-ins.

• Create individual student files. Update student forms and contact information.

• Manage incoming and outgoing fax. Manage and sort mail. Responsible for ordering office

supplies and checking that all counseling forms are current.

• Support counseling faculty in daily duties. (Printing transcripts, getting student contact

information, and student ID numbers)

Accomplishments

I think that what of my accomplishments was able to work with individuals with different needs and was able

to help them. For example, there were individuals who had a difficulty speaking or explaining their needs at

the college because of language barrier, so with patience and trying to understand them I would be able to

help them. I grew a lot of patience and compassion with helping individuals. This has lead me to want to make

a difference in individuals lives.

Skills Used

I used problem solving skills, for example individuals were not always able to make an appointment with a

counselor due to budget cuts so I would find other options for individuals to speak with counselors. Also, I

used good communications skills with my co-workers and customers. I did my best to provided customers

with the best and most accurate information regarding counseling services and other college programs. I used

Microsoft skills that lead to me to have strong proficient knowledge on MS World, MS Excel, MS Powerpoint

and Outlook.

EDUCATION

BA in Political Science "Public Law"

University Of California, San Diego - San Diego, CA

2011 to 2013

AA in University Transfer Studies Emphasis on Social and behavioral sciences

Cuyamaca College - San Diego, CA

2008 to 2011

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