Customer Service Administrative Assistant
Resume:
Crystal Hernandez
Lytle, TX
*******@*****.*** - 210-***-****
OJECTIVE:
To obtain a position in a professional environment that provides an atmosphere with an opportunity for
professional growth, as well as becoming a profitable asset to your organization.
WORK EXPERIENCE
Collector
Conn's - San Antonio, TX - May 2013 to August 2013
5576 Stemmons Dr., San Antonio, TX 78238
Phone (210 -937-1000)
• Blended inbound outbound calling 100 percent of the time
• Service customer with any issues with merchandise and submit help desk service tickets
• Assist customer with taking a payment over the phone with check, credit or debit card.
• Answer any questions customer may have in regards to they're account or payments.
• Provide assistance to customers who are suffering from hardship and set them up on assistance program.
• Adhere to daily schedule
• Keep daily report of payments processed and update 4 times a day for progression
• Research and troubleshoot accounts
Home Mortgage Collections/ Loan Counseling
Wells Fargo - San Antonio, TX - March 2012 to January 2013
Phone 877-***-****)
4101 Wiesman Blvd., San Antonio, TX 78251
• Client 512
• On the phones and computer 100 percent of the time answering inbound and outbound calls
• Abide to and tracked phone adherence
• Collect and process payments on delinquent accounts
• Set up and negotiate payment arrangements
• Provide a solution and offer assistance to extremely delinquent accounts
• Pre-qualify customers interested in home assistance (modification, short sale, deed and lieu)
• Answer customers questions best to my ability
• Efficient in multi-tasking using windows and mac computer systems
• Briefly recap call with customers and notate into computer, customer's situation and what occurred on call
• Complete calls in a timely manner
• Sell the benefit to customers to make payments check by phone
• Direct customers to the appropriate departments based on customer needs
• Provide the best customer service possible to keep customers satisfied and loyal
Administrative Assistant/ Receptionist
Southern Careers Institute - San Antonio, TX - August 2011 to March 2012
Phone 877-***-****)
238 SW Military Dr. STE 101, San Antonio, TX 78221
• Data Entry
• Answering incoming calls and provide service to walk-ins and appointments daily and face to face with
customers
• Take messages; communicate daily using phone, fax, and email.
• Register students to into the computer system
• File paperwork
• Fill supply orders
• Create a daily spreadsheet report of progress of daily leads, registered and enrolled students
• Collecting incoming and outgoing mail for all departments
• Create Student I.Ds
• Multi-task on Windows systems using Microsoft office and other required software
Cashier
Pirates Cove - Lytle, TX - December 2009 to November 2011
Phone 830-***-****)
15056 Main St., Lytle, TX 78052
• Answering incoming phone calls
• Taking customer's orders
• Supervise the floor
• Responsible for making sure all duties are completed
• Keeping work area neat and organized
• Make sure all the customers were taken care of • Count till after the restaurant has closed
• Help waitresses on floor and with cleaning
• Responsible for giving employees their pay
• Train and supervise newly hired employees
Administrative Assistant
Penaco Insulation - Devine, TX - December 2009 to August 2011
207 Sollock Dr., San Antonio, TX 78016
Phone 830-***-****)
• Data entry
• Gathering information for updates and reports
• Logging all file source documents
• Answering phones and assisting callers
• Performed various clerical duties which included: filing, photocopying of bills and documents
• Sorting of documents and departmental mail
• Invoicing of statements and mailing of correspondence
Waitress
Pirates Cove - Lytle, TX - June 2009 to November 2010
Phone 830-***-****)
15056 Main St., Lytle, TX 78052
• Provide excellent customer service
• Cash out customers fast and efficiently
• Responsible for greeting customers and walking them to there seats
• Responsible for taking customer's orders and making sure they are satisfied
• Keep work area neat and presentable at all times
• Responsible for opening and closing restaurant
• Answer incoming phone calls
• Cleaning everything in restaurant and putting everything back in place at closing
Theatre Technician, Host
Southwest High School - San Antonio, TX - July 2005 to June 2007
Phone 210-***-****)
11960 Dragon Ln., San Antonio, TX 78252
• Provided excellent customer service
• Checked and set up all equipment and stage props
• Responsible for lighting and sound on stage
• Kept work area neat and professional
• Assisted fellow employees with work related problems
• Helped with secondary duties such as selling tickets and seating guests
• Occasionally helped out in other departments if needed
Computer Technician/Office Assistant
Southwest High School - San Antonio, TX - August 2005 to May 2007
Phone 210-***-****)
11960 Dragon Ln., San Antonio, TX 78252
• Computer maintenance for software and hardware
• Identified and fixed problems on non-working PC hardware
• Diagnosed software malfunctions
• Filed documents and kept records
• Entered data fast and efficiently
• Kept work area neat and presentable
• Answered incoming phone calls
EDUCATION
Music and Art Performance
San Antonio College- 93 College Hours
2011 to 2011
Palo Alto College
2007 to 2011
Diploma
Southwest High School
August 2003 to May 2007
Lytle High School
August 2003 to May 2005
ADDITIONAL INFORMATION
Qualifications
Excellent customer service skills that are essential to my success
Ability to keep my composure and keep things positive while dealing with unhappy customers or employees
Strong analytic and problem-solving abilities
Excellent verbal and written communication skills
Exceptionally responsible, diligent, and thorough in performing tasks with limited supervision
Presentable, punctual, and very motivated
Ability to maintain being on the phone and computer 100 percent of the time
Strong personal business skills that build and maintain relationships with customers, co-workers and clients
Ability to multi-task while working in a high volume, fast paced environment, and deliver results within an
allotted time frame
Ability to generate ideas and solve problems while handling confidential material in a highly ethical manner
Ability to pay strong attention to detail
Ability to effectively lead and motivate a team
Ability to learn and withhold new information in a short amount of time
Ability to help coworkers in need of assistance to best of my knowledge
Strong problem solving skills.
Ability to multi-task using a windows operating system
Computer Skills
Keyboard 50 wpm
10 key by touch
Copy, Fax, Laminate, Scan
Mac
PC
Windows 98, XP, Vista, 7, and 8
Adobe
Microsoft Office (Word, Excel, Access, Power Point, etc.)
Flash
Quick Book
Internet Explorer, Net Scape, Safari, and Fire Fox
Google Chrome, Yahoo, and Bing etc.
Diamond D
Softphone
Web Query
MSP
P309
Latitude
AS400
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