Customer Service Sales
Resume:
MAHBUB ALI
Mississauga ON L5B 3Y1
*********@******.**
OBJECTIVE
.A position as an administrative or customer service representative in an
environment that can foster my leadership ability and strong work ethic
while also promoting a meaningful customer experience.
SUMMARY OF QUALIFICATIONS
.Successful experience in welcoming and greeting clients
.Practical hands-on experience in note taking and awareness for clients
.Teamwork skills gained through multiple group work throughout University
career
.Professional in appearance and presentation
EDUCATION
Bachelor of Business Administration, Trent University, Canada
2014
Relevant Courses & Projects
. Strategic Management, Marketing, Accounting, Managerial Accounting,
Human Resource,
.Market Government & Organization, Organizational Theory,
Entrepreneurship, Administration 4830- Community based Research, through
Greater Peterborough Innovation Cluster completed a project entitled: Water
conservation in Greater Peterborough
.Worked for Greater Peterborough Innovation cluster, Trent University, to
assess the feasibility in developing water conservation from rainwater
. Administration 4000- Developed a Strategic Framework and suitable
proposal for strategic development for Galway Cavendish Township
RELEVANT SKILLS
.Oversaw printing & packaging materials for Unilever Bangladesh
.Managing client relations for printing & packaging and delivering the best
service possible
.Monitor quality in the production plant for printing & packaging
.Apprenticeship in managing a medium size press
.Competent with Microsoft Office and Windows Operating System
EMPLOYMENT
Independent Director Master Printing & Packaging Ltd. Bangladesh
2012-present
VOLUNTEER EXPERIENCE
Walkhome Member
Walkhome Program, Trent University, Canada
2011-2012
.To walk people home across campus who feel unsafe during the night-
time and provide safeguard
.Conversed with these students to make them feel comfortable and at
ease
. Perform routine lock-ups at night-time for all the building doors
for safety
Receptionist
Student Accessibility Services, Trent University, Canada
2010-2011
.Greeted student and informed them of a variety of services
.Developed positive relationships with many students and ensured they
were satisfied with their customer experience
.Answered daily phone calls and spoke with students with a positive
and enthusiastic attitude
Founding Member/Coordinator
Leaders of Tomorrow, LLC, Trent University, Canada
2010-2011
.Promoting events for residence students, such as different topic of
discussions between community members, bringing in guest lecturers,
engaging in dialogues for various issues in order to develop a learning
environment in the residence community and beyond.
Note taker
Student Accessibility Services, Trent University, Canada
2009-2010
.Take notes from lectures for student with disabilities in order to
provide them with an inclusive learning environment
.Communicated with these students to help them better understand
lecture material and notes
Legacy Project Coordinator
Teacher's of Tomorrow, LLC, Trent University, Canada
2009-2010
.Created for the first time on campus a survey of students experience
at Trent during their stay at residence
.Created a copy of a DVD for all of the resident students which
included different activities that that they had participated during the
school year
.Greeted student and informed them of a variety of services
Logistic Coordinator
Charity dinner for cancer research foundation, Taylor's College, Malaysia
2007
.Collected funds for cancer research and arranged logistics for the
dinner event
.Pushed the sale of tickets for the event and exceeded organizational
sales goals
.Motivated a team of individuals to also generate sales of tickets
Voluntary Community Service
Pick up Cleanup project, Taylor's College, Malaysia
2007
.Participated in a clean up of the neighbouring area of the college to
help raise awareness to keep the community clean and free of litter
References Available upon Request
Contact this candidate