Customer Service Sales

Andrew Gawthroupe

**** ****** ***, ***********, *******, L5A 4A3 289-***-**** (c) *.**********@*****.***

Skill Summary

Sales expertise, including closing large ticket sales

Customer service experience resolving customer complaints dealing with employee conflicts

Strong presentation and marketing skills, including past trade show presentation experience

Significant logistics and personnel management experience, including coordinating of large teams assigned

to simultaneous jobs at multiple locations

Experience with creating and controlling employee scheduling, and overtime management

Practical knowledge drafting and managing operating budgets for small businesses

Accomplished educational background and skills in writing, research, analysis, and teachin g

Proficient with MS Office: Excel, Word, and PowerPoint

Employment History and Accomplishments

Senior Moving Service – Toronto, Ontario 2008 – 2014

Marketing Manager/Lead Hand (6 years)

Reporting to the company President: Sales, budgeting, devising logistics, canvassing presentations to prospective

clients, performing price estimations, managing customer relationships, and managing employees at the job site.

Closing large ticket sales (average of $3,000 per move) daily through in -home customer estimates.

Leading a team through the entire process while managing customer expectations and coordinating

staffing needs with other job sites

Resolving customer complaints in order to retain satisfied customer s and generate repeat business

Settling employee conflicts in a manner that maintains employee satisfaction and team moral

Modeling logistics to better manage labour, on site materials, truck maintenance, and travel costs

Devising capital expenditure forecasts for budgeting purposes

Developing and maintaining operating budgets to control company expenses

Analyzing percentage of business related to retirement residences versus rental apartments in order to

target marketing exposure and generate sales

Examining customer estimates relative to final invoices to create precise sales reports and determine

competitive pricing averages for customer telephone inquiries

Analyzing income and expense outliers to better address variances versus budget

Writing a corporate operating manual to outline employee and manager dutie s and responsibilities and

creating a company trainee program to introduce new employees to the physical demands of the moving

industry

Completing payroll summary reports for presentation to compa ny owners at quarterly meetings

Managing truck repairs and equipment maintenance schedules and timing in order to maintain company

assets and minimize service interruptions

Daimler Chrysler Canada – Mississauga, Ontario 2003 – 2008

Dock Shipper (Contract, 5 years, 3 months)

Reporting to the Parts Plant Managers & Supervisors: Operating plant machinery to pick, transport, package, load

and ship complex auto part orders to Chrysler Dealerships across Canada.

Shipping and receiving $100,000’s of Chrysler automotive parts daily

Interacting with vendors, tenants for billing and coordination

Solving various shipping logistic issues involving missing parts or billing

Reviewing inventory with plant managers, shipping companies compan y liaisons, and truck drivers

Completing various plant responsibilities including picking, packaging, part referrals, shipping, inventory

counts, restocking, and hazardous spill clean -up to maintain and improve performance of the plant’s

logistics

The Write Place, University of Western Ontario – London, Ontario 2004 – 2006

Assistant Student Writing Advisor (Contract, 2 years)

Reporting to The Write Place’s Coordinator: Directly assisting university students requiring guidance in a wide

variety of writing activities, with a focus on teaching proper grammar, sentence structur e, and subject verb

agreement.

Editing research papers, essays, and other student writing assignments

Helping foreign students understand the rules of English grammar and sentence str ucture

Developing students’ skills by providing practice examples a nd outlining essay fundamentals

Guiding students though the process of essay revision in order to teach self -editing and help them

understand common writing errors.

Tracking student progress and providing progress reports

Subway Canada Inc. – London, Ontario 2000 – 2008

Supervisor

Reporting to the Store Manger: Responsible for day-to-day management of store operations, inventory, staffing,

and customer service in order to maximize store efficiency and provide quality service.

Serving customers and preparing orders

Managing part-time staff to ensure efficient operation of the store, including managing any staffing

conflicts

Completing daily inventory and ordering from suppliers

Operating the cash register and submitting regular cash deposits

Ensuring all condiments and foodstuff was prepared and stored in compliance with Subway’s health and

safety standards

Education

University of Western Ontario, Honours Certification in Writing 2007

University of Western Ontario, Honours Bachelor of English Language and Literature 2006

Oakridge Secondary School, Secondary School Diploma 2002

Awards

Dean’s Honour List, Value: $1,500 2005

Society of English and Writing Poetry Slam Award, Value: $1,000 2004

Oakridge Secondary School Valedictorian, Value: 2002

References available upon request

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