Customer Service Representative

Tiffiny C. Jefferson

*** ****** *** ****** *******, Ga 30122 228-***-**** (Mobile) **********@***.***

EDUCATION

Mississippi Gulf Coast Community College, Gulfport, MS 2002-2003

Gulfport High School, Gulfport, MS - High School Diploma May 2002

RELEVANT WORK EXPERIENCE

Archway Marketing Solutions 10/2013-11/2013

Accounts Administrator

• Serve as contact for client and customer inquiries, orders and issue resolution through customer phone lines and email.

• Responds to answer client/customer concerns or complaints and ensures that all inquires are handled and documented in a timely and professional manner.

• Communicates issues to appropriate team members.

• Handles receipt, data entry, and validation of item notification forms, inventory research, returns, and scrap requests in compliance with established business rules.

• Ensure that all order execution is completed on time and in a manner that satisfies service level requirements.

• Work with the client as needed on maintaining the integrity of order processing, inventory and web site information.

• Interfaces with various departments to ensure deliverables are being completed on time.

• Proactively generates ideas and ensures that most efficient processes are used.

• Demonstrates and can apply knowledge of products and services provided to client.

• Assists or updates client business rule documentation ensuring that internal key stakeholders are aware of business process changes.

• General understanding of client contractual requirements to ensure adherence.

• Assists in quotes for projects as requested and has general understanding of the pricing, forecasting and budgeting process.

• Completes reports and ad hoc requests as appropriate.

Processing Manager/ Data Entry Manager 02/2012- 05/2013

Round2 an Avnet Company

• Responsible for processing numerous orders from DirecTV, Comcast, TE Connectivity, Charter, etc with

entering correct weights and commodities in the system, to meet deadline.

• Daily we scan set top boxes from different customers effectively.

• Managing between 10-15 employees making sure all processes are flowing correctly.

• Daily I perform highly effective organizational skills and data entry.

Beau Rivage 2/2011-12/2011

Customer Care Coordinator

• Maintaining at 99.2% Quality score by performing duties to include: assisting customers in booking restaurant, casino, transient and convention room reservations via inbound phone calls and informing the customer of the are attractions.

• Assisted 15 Slot and Casino Executive Hosts, 5 Slot Host and numerous Table Game Hosts in completing various complimentary considerations.

• Performed daily telephone etiquette to include answering approximately 250 or more inbound calls per day.

• Proficient in property management, reservations and player tracking systems.

Hancock Bank Holding Company - Gulfport, MS 10/2008 – 01/2011

Account Payable Specialist

• Provided routine & non-routine accounting information; answered telephone calls, take messages, route calls to appropriate individuals, greeting and assist visitors. Continuously met aggressive deadlines.

• Organized and maintained files, records, handbooks, and other related materials. Proficient in Microsoft Office

Suite 2003 & 2007

• Performed and pre-audit invoices; matched documents for verification; performed data entry invoices, issued

vendor checks, reviewed open purchase order reports, initiated budget transfers, and expedited documents.

• Demonstrated, highly effective communication skills to translate information clearly and concisely, adjusting

terminology to the needs of our internal and external customers in a professional manner.

• Created and implemented an organizational filing system to increase productivity and overall workflow.

International Gaming Technology - Gulfport, MS 11/2007 – 9/2008

Mega Jack Pot Monitor II

• Maintained access and managed databases which recorded statistics for slot machines activity in accordance to

states regulations.

• Troubleshoot hardware issues and participated in the troubleshooting process for the Progressive slot machines.

• Monitored approximately 2,000 online systems via computer printouts daily.

• Prepared daily reports and audits. Analyzed reports and provided recommendations to upper management.

Center Point Energy - Gulfport, MS 12/2006 - 11/2007

Customer Service Representative

• Performed bookkeeping and accounting functions; balanced sheet preparation and submission, maintained

records, and performed data entry operations.

• Assisted customers with establishing new accounts, transferring service and closing accounts.

• Maintained files, completed daily bookkeeping, performed secretarial tasks

Sam’s Club - Gulfport, MS - 6/2004 - 05/2006

Customer Service Representative

• Assumed responsibility for heavy cash handling, completed refunds and merchandise exchanges.

• Assist customers with opening new Sam’s Business Membership and Advantage Memberships accounts.

• Processed Sam’s credit card account payments, answers internal and external customer calls regarding Sam’s

products and services.

GAP Clothing Store - Biloxi, MS 2003-2005

Sales Representative

• Performed bookkeeping functions, received, counted, and deposit monies from the sale of merchandise.

• Prepared displays, maintained selling floor presentation, stocked racks and shelves, marked down prices, and

manage inventory levels. Answered questions about products and promote their value and best features.

• Ensured that fitting rooms remain presentable and always ready for customers by promptly clearing out

merchandise and returning it to the proper area of the selling floor.

Gulfport Chamber of Commerce - Gulfport, MS 8/2001 - 5/2002

Secretary

• Assumed responsibility for planning and scheduling all functions related to tourist and employee travel.

• Provided guide tours of the Gulfport Chamber of Commerce, as well as the City of Gulfport.

• Performed a myriad of secretarial functions such as field calls, preparing and submitted official documentation

and letters, and performing upkeep of office equipment and supplies.

NPC International - Long Beach, MS 8/1999- 5/2002

Customer Service Representative

• Provided exceptional customer service by answering a high volume of inbound calls; assisted customers with

establishing new accounts, and ordering merchandise and services.

• Performed a multitude of daily administrative duties; maintained files, completed daily bookkeeping.

• Performed quality audits by monitoring customer calls and coaching employees when needed.

Skills:

Possess the ability to effectively carry out responsibilities and meet objectives of the job with attention to detail. I

have the ability to professionally deal with the customer, and I desire to learn new concepts to better improve

different processes. Experienced in the Microsoft Office 2003 and 2007 Suites (Word, Excel, PowerPoint and

Access); SAP, Simplify, AS400, Acc Pac, Session A, and Concur. I am able to establish excellent written and oral

communicator skills.

References upon request

Contact this candidate