Customer Service Technician

TRUONG SINH NGUYEN

**** ****** ****, ***. ****, Houston, TX 77055

832-***-**** • ******@*****.***

CAREER OBJECTIVES

To be involved in work where I can utilize my skills, knowledge, and experiences as a computer

technician to effectively contribute to the growth of organization as well as providing customers

with an outstanding and informative customer experience.

SKILLS AND ABILITIES

• Windows Operating Systems (XP through 8)

• Android OS and iOS.

• Microsoft Office Suite (2003-2013)

• Virus removal down to the registry level with most Windows OSes.

• Build, upgrade, and troubleshoot desktops and laptops.

• Clean, maintenance, and repair issues within the Windows OS environment.

• Network connectivity such as routers, firewalls, switches, and related hardware.

• Knowledgeable with consumer-based hardware and software.

• Setting up analog and IP camera systems and configuring access through internet.

EDUCATION

Houston Community College, Houston Texas (2006)

- Certification in Electrical Engineering/Computer Servicing-Networks

- 3.875 GPA with 1st and 2nd semester Dean's list recognition

North Shore Senior High School (2005)

- Received Diploma

PROFESSIONAL WORK EXPERIENCE

TAYLORTECH FAMILY AND BUSINESS SOLUTIONS (OCT 2013 - MAR 2014)

Lead Technician

• Repair, troubleshoot, remove viruses, and evaluate customer's computer-related issues.

• Communicate with customers through email, phone, and face-to-face.

• Maintain company’s website.

TECHNOCYCLE (JAN 2013 - OCT 2013)

eBay Sales Associate/Technician

• Evaluate resale value of IT equipment to ensure that equipment are to be either sold or to be recycled.

• Test equipment for functionality with the chance to diagnose and repair any issues if applicable.

• Provide local customers with walk-throughs of warehouse and assist customers.

• Responsible for ensuring all messages from eBay customers are answered and provide sales associates.

DATA DOCTORS (FEB 2012 - JAN 2013)

Repair Technician/IT Consultant

• Responsible for providing IT services and consulting to local residential and business customers.

• Evaluate computers and recommend appropriate in-store repairs or solve issues in a timely manner.

• Remove various malicious software while maintaining integrity of customer's data.

• Replace malfunctioning hardware in both laptop and desktop computers.

• Migrate customer's data to new computers to ensure consistency between new and old computers.

• Perform on-site evaluation and diagnostics for customers' issues while also solving and repairing

necessary issues.

GATEWAY PAYMENT SERVICES (OCT 2011 - FEB 2012)

Customer Service/Technical Support

• Provide over-the-phone customer support for local and out-of-state businesses.

• Assist businesses to setup or troubleshoot initial use of terminals.

• Maintaining occasional contact with businesses to ensure zero down-time with credit card terminals.

• Program, troubleshoot, test, and maintenance various types of credit card terminals.

• Preparing terminals for on-arrival usage through downloading of customer-specific firmware and packing

necessary peripherals for shipment.

STAPLES (JUN 2011 - AUG 2011)

Easy Resident Tech

• Interact with customers with issues or questions relating computers or technology in-general.

• Perform basic and advanced technical system diagnostics or upgrades on customers computers using

Easy Tech software and personal knowledge of technology to troubleshoot, repair, and upgrade computers.

• Responsible for the in-store technology department to ensure customers are informed, have questions

answered, and are provided with excellent customer service.

HEWLETT-PACKARD (OCT 2008 – OCT 2010)

Warehouse Associate/Assembler

• Responsible for installing all necessary parts ordered by the customer, such as Power Distribution Units,

storage shelves, KVMs, switches, and servers of various types.

• Replacing missing and broken parts for all builders.

• Double-checking cabinets are labeled correctly, free of errors, and defects.

• Training new builders as well as assisting currents builders with questions or concerns.

• Tracking progress of cabinets within build area and ensuring all cabinets are sent to WIP to be tested prior to

deadlines.

Contact this candidate