Project Manager Customer Service

Tracy M. Jonseck

**** ***** **** • North Palm Beach, FL 33403

561-***-**** • *****.*******@*****.***

SUMMARY OF QUALIFICATIONS

Highly organized and motivated professional with strong skills in organization, administration

and client service. Strong problem solving and decision making skills. Commitment to detail in

all aspects of the job. Excellent written and oral communication skills. Proficiency in Microsoft

Office Suite: Word, Excel, Power Point. Also adept in the following software programs: JD

Edwards, Maxwell, Prolog, Workspeed, BuilderTrend, Quickbooks and Electronic Paper Control

System.

PROFESSIONAL EXPERIENCE

Time and Attendance Administrator

Oasis Outsourcing

West Palm Beach, Florida October 2013 - Current (Temporary)

• Create client proposals and contracts for Oasis TimeKeeper system.

• Strong customer service between clients and Professional Employer Consultants.

• Track proposals and follow up with clients.

• Assign and resolve OC tickets.

• Assist manager and time and attendance specialist with special projects.

• Conduct monthly billing to clients for timekeeping services.

Benefits Specialist

Oasis Outsourcing

West Palm Beach, Florida May 2013 – October 2013 (Temporary)

• Audit group medical and ancillary enrollments.

• Accurately process client enrollment forms.

• Collaborate with payroll to assure correct employee deductions.

• Adhere to department audit requirements (payroll, adjustments, enrollments, client setup)

• Provide OE support. Develop cost sheets, set-up plan rules, rates, eligibility and

deductions.

Project Administrator

Foulger-Pratt Contracting

Rockville, Maryland May 2011 – January 2012

• Work with Senior Project Manager to establish estimated budgets and actual budgets for

current project.

• Monitor all contracts, change orders and subcontractor insurance using Prolog software.

• Ensure proper cost coding for subcontractor and vendor invoices.

• Lead and coordinate Prolog software training for Superintendents and Project Engineer.

• Process reimbursements and travel expenses and submit to accounting for processing.

• Handle all insurance issues that pertained to General Liability, Excess Liability,

Workers Comp and Auto.

Project Coordinator

Gates Hudson Leasing and Property Management

Fairfax, Virginia May 2010 - February 2011

• Supported Director of Operations, Project Manager and Field Superintendent.

• Scheduled preventative maintenance for Residential and Condominium properties.

• Developed and maintained a detailed project schedule.

• Processed purchase orders and submitted to property manager for all service purchases.

• Systemized property contact database, property insurance certificates, vendor insurance

certificates and vendor contact database.

• Accounts Payable and Receivable

• Maintained field staff uniforms, cell phones and laptops.

Project Contracts Coordinator August 2007 - December 2009

The Weitz Company: Construction General Contracting

West Palm Beach, Florida

• Processed completed contracts, change orders and permits from subcontractors and

suppliers to load documentation in Prolog system.

• Executed Return For Information, submittals and shop drawings for current construction.

• Created and maintained all current and new subcontractor and vendor database including

insurance policies, licensing and contract information.

• Established and maintained files for Electronic Paper Control System (EPCS) which

includes all project documentation.

• Coordinated scheduling and communications.

• Developed schedules, solutions and recommendations to resolve delay and cost issues

through schedule analysis.

• Received the Charles H. Weitz award for productivity and efficiency for management of

The Palm Beach Breakers Hotel project.

Project Administrator April 2005 - July 2007

Toll Brothers, Inc.

Palm Beach Gardens, Florida

• Maintained contracts and budgets using JD Edwards software.

• Approved invoices and change orders for payment to ensure proper general ledger cost

coding and journal entries.

• Addressed, resolved and approved over budget issues while meeting month end

deadlines.

• Worked closely with vendors forming solid relationships to negotiate contracts, invoices

and insurance issues.

• Maintained and filed Release of Liens, Notice of Commencement, Notice to Owner,

Bond Requirements,+ and Permitting in compliance with Florida Lien Laws

Permit and License Specialist April 2000 - March 2005

City Of West Palm Beach: Building Construction Services

West Palm Beach, Florida

• Processed permit and licensing applications for owner/builder and contractors.

• Provided extensive customer service advising of application and permit process.

• Accepted fee and violation payments and recorded in general journals.

• Balanced general ledgers to general journals to meet month end requirements.

• Prepared financial reports on a weekly basis to reconcile all transactions.

EDUCATION

South University – Business Administration, West Palm Beach, FL

Palm Beach Community College - Business Administration, Lake Worth, FL

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