Manager Maintenance

***** *. ******** ****** ? Wichita, KS *****

*.******@***.*** ? 469-***-****

Summary of Qualifications

Outgoing personality supported by functional attributes to quickly adapt to

new and changing work environments, as well as a self-motivator with a high

energy level.

* Highly focused and results-oriented in supporting deadline-driven

operations; able to quickly identify necessary goals and priorities

and resolve issues during the initial stages of projects.

* An administrative and operations background, inclusive of overall

management, direct subordinate supervisory responsibilities, warranty

administration and billing of service work performed.

* Proficient with special programs such as ESP, MSP, TAP and various

other vendor warranty programs.

* Strong working knowledge of computer systems and software programs

such as AS400, Microsoft Office Suite, Lotus Notes, CMP, SAP, Corridor

and Envision.

* Service management, Program management and scheduling logistics

experience.

* Extensive management experience in dealing with a Business Aviation

customer base at all levels.

Professional Experience

Avionics Manager December 2012 - February 2014

Hawker Beechcraft Services - Wichita, Kansas

Responsible for providing team leadership to a customer-focused group of

teams committed to increased quality and productivity. Accountable for

department financial performance with respect to budget, annual operating

profit and gross margins. Coordinated all activities, to include planning,

staffing and directing, within the department to achieve operational goals.

Managed all resources to maintain a safe and productive department.

. Worked towards identifying the Wichita Service Center as a Center of

Excellence for the King Air Garmin G1000 and B1900 Rockwell Collins

ProLine 21 upgrade packages.

. Resolved customer questions or problems, ensuring a satisfying visit

to the facility.

. Identified and analyzed departmental problems, planned tasks and

solutions for resolution.

. Completed employee performance appraisals on department personnel.

. Maintained current technical publications in accordance with FAA

requirements.

Production Supervisor - Line & Base Maintenance August 2009 - December

2012

American Airlines - Dallas, Texas & Fort Worth, Texas

Supervised upwards of 80 to 100 personnel and directed line and base

maintenance production activities through crew chiefs, in the repair and

modification of aircraft power plant, airframe and components in accordance

with company and FAA requirements. Responsible for the quality and quantity

of work performed, meeting daily aircraft and production schedules, along

with adherence to operational policies, procedures, rules and regulations

by all subordinates.

. Updated local Managers and Maintenance Operations Center on workload

progress of all assigned aircraft.

. Provided technical guidance and assured all work was performed in a

safe and cost effective manner.

. Coordinated with local Managers, Crew Chiefs, local union leadership,

contractors and local authorities in the repair of aircraft.

. Utilized on-the-job training observations to assess and develop Crew

Chiefs and Aircraft Maintenance Technicians, ensuring compliance with

training and qualifications.

. Prepared and maintained various records and performed special tasks as

required.

Completions Aircraft Manager April 2007 - April 2009

Gulfstream Aerospace Corporation - Dallas, Texas

Provided project coordination and liaison services for both internal and

external customers. Monitored and was accountable for the overall project

performance. Served as the single point of contact for customers'

representative during the duration of the project to ensure consistency in

deliverables. Coordinated work scope with Department Supervisors for

upwards of 80 to 100 personnel.

. Developed a work-in-process spreadsheet to allow for better

communication between departments.

. Attended meetings with all departments and updated daily production

reports on status of aircraft.

. Ensured all required records were complete, needed by Quality Control

for FAA compliance.

. Direct contact in dealing with customer base.

Aircraft Maintenance CONSULTANT

May 2006 - April 2007

Self Employed - Edgewater, Florida

Provided consultation services for the pre-purchase maintenance inspections

on several business jet aircraft in the Cessna and Bombardier product

lines.

Service Manager August 2005 - May 2006

Daytona Harley-Davidson - Daytona Beach, Florida

Full management and supervision of upwards of 30 personnel in the

maintenance and new motorcycle preparation service for two dealership

locations. Added responsibilities included the scheduling and review of all

scheduled and unscheduled maintenance for the owner's personal Citation XLS

aircraft.

. Coordinated shop preparation for the opening of the largest Harley-

Davidson dealership in the world.

. Responsible for the new dealership liaison and assistance to vendors

during the two major annual events.

. Authored and introduced a new scheduling and incentive process for

motorcycle technicians.

Aircraft Maintenance Supervisor April 1998 - August 2005

Cessna Aircraft Company - Orlando, Florida & Wichita, Kansas

Supervised upwards of 40 personnel in the day-to-day maintenance of

multiple models of aircraft.

Directly responsible for the efficient work flow of all subordinates in

order to meet the flight scheduling needs of the customers. Added

responsibilities included warranty administration and labor and parts

invoicing.

. Assisted in implementing a centralized invoicing program.

. Improved the department's work completion invoicing index by 60%, down

to 1-2 days.

. Developed a training completion spreadsheet and served as training

coordinator for a personnel roster numbered at over 250.

Avionics Modification Technician July 1997 - April 1998

Gulfstream Aerospace Corporation - Savannah, Georgia

Served as a crew member on an avionics modification installation team

responsible for installing new systems on all models of Gulfstream

aircraft.

Avionics Technician

November 1996 - July 1997

Cessna Aircraft Company - Wichita, Kansas

Served on a maintenance crew responsible for troubleshooting and repairing

avionics related issues.

Education/Military/TRAINING

UNITED STATES NAVY - Aircraft Engine Mechanic, 1985 - 1989

U.S. Navy AD Class "A" School - Aviation Maintenance Standards

U.S. Navy Enlisted Basic Aviation Training School - Basic Aviation

Standards

FAA Certified Airframe & Powerplant Mechanic

Diploma in Avionics Technology

Flight Safety International - Cessna Citation X Maintenance

American Airlines - Boeing 737-800 General Familiarization

Airframe/Powerplant/Electrical

American Airlines - Boeing 737 System Differences

American Airlines - Boeing 777 General Familiarization Airframe Systems and

Avionics

American Airlines - MD-80 General Familiarization

Airframe/Powerplant/Electrical

One and one-half years college-level courses completed

Currently enrolled in the Professional Aeronautics Degree Program at Embry-

Riddle Aeronautical University

John A. Conway

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