Customer Service Quality Assurance

ALEXANDRIA WILSON

**** ******* ***** *** * Apt. 906 Tuscaloosa, AL

35405

Cell: 205-***-****

*******@*******.**.***

SUMMARY

Reliable and friendly team player who quickly learns and masters new

concepts and skills. Passionate about helping

customers and creating a satisfying shopping experience.

HIGHLIGHTS

Cash handling accuracy Cooperative team member

Organized Outstanding interpersonal skills

Time management Microsoft Office, Excel, PowerPoint

proficiency

Detail-oriented Quick learner

ACCOMPLISHMENTS

Routinely helped as many as one hundred customers each day in a high-

volume retail outlet.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize

customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit

transactions.

Assisted customers over the phone regarding store operations, product,

promotions and orders.

EXPERIENCE

TUSCALOOSA COUNTY JAIL

Tuscaloosa, AL 03/2013 to

03/2014

Detention Officer

Assist in restraining violent and unruly inmates.

Monitor inmate behavior to prevent crime, escape attempts and other

dangerous activities.

Implement defensive tactics and physical restraints to maintain the safety and

security of personnel and the

general public.

Maintain records and logs of man hours, materials and equipment

used.

Supervise the meal distribution and observe inmates during meals.

Verifiy warrants, conduct searches and fingerprint inmates.

2AM GROUP

Bessemer, AL 12/2012 to

03/2013

Quality Inspector

Followed checklists to verify that all important parts were

examined.

Marked car parts with grade and acceptance-rejection status.

Interpreted and classified production and quality data for Mercedes

Benz.

Documented, filed and maintained proper inspection records and quality assurance

documents.

TUSCALOOSA'S FAMILY COURT

Tuscaloosa, AL 08/2012 to

12/2012

Office Assistant

Managed the receptionist area, including greeting visitors and

responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper

files.

Prepared dockets for court daily.

Retrieved paperwork for court proceedings.

Prepared e-file paperwork for review.

WALMART

Tuscaloosa, AL 05/2011 to

01/2012

Stocker/Inventory Associate

Ran a series of inventory reports on daily, weekly, or monthly basis and perform

detailed analysis of item performance.

Developed accurate, consistent, and enhancements to the inventory

reporting structure.

Identified heavy and low turn inventory items and maintain communication reports

for sales team.

Performed inventory adjustments.

Performed visual validation of received merchandise to description and package

details from original purchase

order.

KMART

Tuscaloosa, AL 08/2010 to

05/2011

Sales Associate

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store

purchases.

Worked as a team member to provide the highest level of service to

customers.

Recommended and helped customers select merchandise based on their

needs.

Managed wide variety of customer service and administrative tasks to resolve

customer issues quickly and

efficiently.

EDUCATION

BACHELOR OF ARTS: CRIMINAL JUSTICE 2012

The University of Alabama, Tuscaloosa, AL, Minor in Computer Science 2008-

2010 Academic Achievement Award 3.3 GPA

(Jan.2012-May 2012) Interned at Tuscaloosa County Sheriff"s Department

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