Sales Customer Service

urszula miezio

*** ****** ****** + philadelphia, pa 19106

215-***-**** + **********@*****.***

profile:

Diverse business management and strategic marketing professional

experienced in growing businesses. Proven experience leading cross-

functional business teams. Develop and commercialize new products which

focus on the voice of the customer while keeping focus on the fundamental

cost analysis. Insightful market researcher with ability to uncover key

market needs and tailor benefits that resonate with the customer.

Strong interpersonal and mentoring skills. I get involved, make things

happen, and have fun doing it!

. Strategic Planning

. Business Development

. Product Commercialization

. Product Management

. Sales Forecasting

. Product Pricing

. Market Analysis

. Regulatory Affairs

. Project Management

professional experience:

Arkema Chemical Inc, King of Prussia, PA

Commercial Development Manager - Energy, Building, & Construction

2010 - 2012

. Developed comprehensive business strategies for Wire & Cable,

Rotomolding, and Well Stimulation markets. Competitive analysis

supported a 15% price increase across our $35 million organic peroxide

crosslinking chemical for specialty polymer plastic additive business.

. Lead new product teams to commercialize 3 products to existing markets

replacing legacy products and increased product portfolio

profitability.

. Identified $20million product opportunity in Oil & Gas market for

Hydraulic Fracturing breaker in this new-to-us market through

extensive market research and analysis. Developed introductory

product currently in Stage 4 of Stage-Gate commercialization process.

Lead sales team to penetrate new customers. Established key

partnerships with Formulators and Service Providers, to incorporate

products directly in to their proven recipes. Developed comprehensive

business strategy to expand to full line of patentable breaker

products.

. Spearheaded Idea Bank. Analyzed and stopped four(4) underperforming

product developments projects saving company millions in development

costs in unjustifiable projects.

Consultant, BASF Catalysts, Iselin, NJ

Funding Consultant 2009 - 2009

. Lead funding campaign to capitalize on Federal ARRA stimulus grants

for EPA's Clean Diesel Program to reduce air pollution. Collaborated

with key government and nonprofit stakeholders to build partnership on

air quality initiatives and deliver successful grant applications to

support sales.

Johnson Matthey Environmental Catalysts, Malvern, PA

Market Manager - Diesel Emissions Catalyst 2003 - 2008

. Developed comprehensive business strategies for Environmental Catalyst

Division for Heavy Duty Diesel Retrofit Emission Control products.

. Developed strategic plans which directed $20million business from a

single market, to multiple markets and products increasing sales by

over 100% over 5 years.

. Lead cross-functional teams to commercialize 2 product offerings.

Coordinated internal business flow from supply chain thru distribution

network including engineering design procedures, sales and order

process flow, inventory management, production to delivery,

installation, and warranty flowback. Designed training program for

sales distribution network.

. Marketing plan for product launch including PR, press exposure,

collateral and website support.

. Lead division's funding initiative to capitalize on new emerging

market opportunities. Awarded record 5 of 6 R&D grants for JM new

product technology development for over $2 million.

. Implemented new sales program across our distribution network to

update sales approach from reactive to proactive sales. Designed

database model to support program implementation across our

distribution channel.

. Participated in EPA Retrofit Federal Advisory Committee and state

sponsored workgroups to recommend action plans for successful emission

control implementation.

urszula miezio

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ICI - Polyurethanes Division, West Deptford, NJ

Product Manager - Appliance & Insulation 1999 - 2002

. Leader of Appliance business team for polyurethane insulation component

in Construction Products Division with P&L responsibility for $50 million

business. Ensured strategic fit for global vision for rigid insulation

in appliance & construction markets.

. Developed the long-term strategy for North and South American markets

focusing on customer needs and market analysis within our business-to-

business market. Implemented tactical plan, by functional role, with

quantifiable milestones. Targeted new compatible customers, tailored our

products to meet customer needs, and reduced costs. Increased sales by

20%.

. Analyzed costs and improved financial profitability through product

portfolio shift. Reduced working capital.

. Supported sales through cost analysis and value-pricing strategy.

. Conducted pull-thru product promotion through Industry Promotion

Committee for national associations including branding programs, consumer

and sales educational tools, press releases, industry presentations and

website development.

ICI - Polyurethanes Division, West Deptford, NJ

Account Manager - Insulation & Packaging 1997 -1999

. Managed roofing & construction insulation, and packaging accounts

exceeding $90 million in revenues, including pricing and sales

forecasting.

. Developed customer relationships and coordinated internal resources to

support customer needs.

. Researched construction insulation market for formal marketing report for

strategic business analysis. Refocused strategy to capitalize on new

business.

. Leader of national customer service improvement team adding value through

innovative customer service practices.

ICI - Chloralkali Division, Wilmington, DE

Technical Support Engineer - Chloralkali 1993 - 1997

. Provided technical support and regulatory guidance to US chloralkali

customers. Oversaw US leased bulk terminals and ensured import shipment

safety and quality.

. Promoted Product Stewardship and Responsible Care program through

customer audits resulting in reduced business risk.

. Worked with plant operations, research, and commercial group to implement

growing customer quality and regulatory requirements.

The PQ Corporation, Valley Forge, PA

Process Engineer - Zeolite 1991 - 1993

. Lead Engineer for commissioning and start-up teams for two facilities.

Participated in start-ups of three additional facilities.

Responsibilities included capital project design & implementation,

preparing equipment and interlock descriptions, deriving material

balances for plant scale-up, and providing technical support to satellite

operations.

education:

Drexel University

Master of Business Administration, June, 1998

Drexel University

BS Chemical Engineering, June, 1991

additional information:

Fluent in Polish. Conversant in Portuguese. Backpacked around the world.

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