Customer Service High School
Resume:
HEATHER CLINNING
Waterdown, ON L0R 2H6
Phone: 289-***-****
Summary of Competencies & Qualifications
Customer Relations Competencies
. Able to resolve customer inquiries in an efficient and pleasant manner
. Outstanding communication and listening skills
Work Related and Personal Qualifications
. Enjoy computer related tasks and have experience with Microsoft Office
software including Word, Excel, Powerpoint, Outlook and Internet Explorer
. Smartserve license
. Four years experience in customer service related positions
. Able to work independently and as part of a team
. Always willing to learn new skills and adapt to different situations
. Excellent organizational and time management abilities
. Experienced in order taking, sales and customer service
. Self-motivated and very creative
Professional Experience
Marilu's Marketplace
August 2011 - Present
Burlington, ON
Hot and Cold Service Counter
. Purchase food and condiments for the Hot and Cold Service Counter
. Cook food and prepare cold salads
. Serve customers
. Label, weigh and price foods
. Clean work area
. Assist where needed in other departments
Sally's Beauty Supply
May 2009 - July 2010
Burlington, ON
Sales & Customer Service Associate
. Responsible to open and close store, set alarm and reconcile cash each
evening
. Completed bank deposits daily
. Ensured inventory accuracy
. Served customers
. Merchandising of new items
. Regularly participated in product training
Bridgewater Country Club
April 2007 - May 2009
Fort Erie, ON
Waitress & Customer Service Representative
. Excellent rapport and communication skills with customers
. Addressed customer requests and concerns in a timely manner
. Served customers at banquets, kiosk and refreshment cart
. Ensured customer satisfaction
. Balanced cashier tills and receipts at end of day
. Expanded inventory and menu to meet customer requests
Tim Hortons
May 2007- Feb
2009
Fort Erie, ON
Cashier and Customer Service
. Made Sandwhiches and wraps
. Worked the drive thru
. Worked at all locations in Fort Erie, including the boarder Duty Free
Fate Hair Salon & Spa
October 2007 - May 2009
Fort Erie, ON
Apprentice Hairstylist
. Always greeted clients in a friendly courteous manner
. Always ensured the customer's comfort
. Performed basic hair cutting techniques and up-dos
. Utilized foil highlighting technique
. Assisted with colour applications
. Washed and conditioned client's hair
. Assisted with inventory of salon supplies to determine ordering
requirements
L.A. Hair Design
September 2006 - June 2007
Port Colborne, ON
Hairstylist, Co-Op Position
. Always greeted clients in a friendly courteous manner
. Answered the telephone and booked appointments
. Assisted stylist with foil highlighting technique
. Ensured the salon was spotlessly clean at all times
Papa's Pizza
January 2007 - July 2007
Port Colborne, ON
Prep Cook
. Took customers order over the phone
. Prepared toppings, assembled and baked pizzas
. Responsible for cash
. Ensured cleanliness of restaurant at all times
Mario's Pizza
June 2006 - January 2007
Port Colborne, ON
Cashier
. Took customer orders over the phone
. Prepared toppings
. Responsible for cash
. Ensured cleanliness of restaurant at all times
Dominoes Pizza
September 2005 - May 2006
Oakville, ON
Cashier/Prep Cook
. Responsible to open store
. Took customers order over the phone using computerized ordering system
. Greeted walk-in customers in a friendly and courteous manner
. Prepared toppings, assembled and baked pizzas
. Responsible for cash
. Ensured cleanliness of restaurant at all times
Bekkers Wincrest Kennels May
2005 - September 2005
Oakville, ON
Assistant, Pet Care
. Responsible for preparing meals, paying attention to individual
dietary requirements of each pet
. Responsible for the exercising of pets, paying attention to individual
requirements
. Bathed and groomed pets
. Ensured cleanliness of the kennels
Education
2007-2009 Niagara College
Apprenticeship in Hairstyling completed
2006-2007 Port Colburne High School
Hairstyling Co-Op completed
2002-2006 Abby Park High School, Oakville
Ontario Secondary School Graduation Diploma obtained
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