Manager Customer Service
Resume:
Mary Elizabeth K. Doscher
West Grove, PA 19390
Career Objective:
Administrative management position that will afford me the opportunity to utilize and
develop my organizational, communication, and management skills and experience.
Skills:
General Accounting including Depreciation Schedules
Payroll, Personnel, and Health Insurance Administration
International Letters of Credit, Identifying HTS codes, Commercial Invoices, and
Certificates of Origin.
MS Word, MS Excel, MS Publisher, MS Outlook, Sage Accpac ERP 500, MISys
Manufacturing, Pagemaker, Photoshop
2D and mock 3D drawings in AutoCad LT
Work Experience:
Textured Yarn Company, Inc. dba Techniservice, Kennett Square PA
Office Manager 6/04 to present, Responsible for General Accounting, Accounts
Payable, Accounts Receivable, Payroll, Personnel, Reception, Purchasing, Shipping &
Receiving and Inventory Control. Other duties included parts sales, creating and editing
Bills of Material, creating and processing shop work orders, creating 2D parts and
manual drawings in AutoCad LT.
Yarn Sales Manager 12/09 - 4/12 Started up and ran a Hand Knitting Yarn Business.
Assisted in the development of the product. Developed labeling, brochures, and website.
Attended trade shows to advertise business and sign-up new dealers.
Assembler/Technician 3/00 - 6/04 Responsible for parts assembly & test running
machines for R&D projects. Also assisted with Purchasing, Shipping, Receiving and
Inventory Control.
Temporary Office Manager 9/99-3/00
Seitz Technical Products, Inc., Avondale, PA.
Financial Manager/Office Manager, 2/96 - 12/98 Responsible for General
Accounting, Accounts Payable, Accounts Receivable, Payroll, Personnel, Reception,
Shipping, Receiving and Inventory Control. From 5/98-12/98 worked primarily on
Accounting System Software upgrade including Evaluation of changes to the program,
System Coding, Troubleshooting, Data Verification and Testing of Program
modifications. Other duties included Customer Service to the company’s major
customers and Computer Systems Support.
Technical Manager 5/95 - 2/96 Responsible for the Management of the Research &
Development and Service Departments. Duties included Scheduling of Engineers and
Technicians, Project Management, Approval of Procedures and Technical Drawings for
adherence to company policy and specifications, and Billing.
Small Systems Management Corporation, New Castle, DE
Service Manager, 9/93 – 3/95 Responsible for Technician Assignment and Scheduling,
Parts Ordering, Service Billing and Service Inventory Control. Other duties included
assisting in the repair of customer and internal equipment. Assisted in securing Vendor
Service Authorization for Hewlett Packard, Compaq, IBM and NEC including Filing
Applications and Technician Training.
MicroAge of Exton, Exton, PA
Customer Service Representative/Dispatcher 1/93 – 7/93
Education:
BA with a double major in Classics and Religion from Lawrence University, Appleton
WI
References:
Available on request.
Contact this candidate