Customer Service Manager

**** ****** ******* ***, ******, TX

77396832-***-****(*****************@*****.***

Courtney Phillips

Objective

To obtain a challenging position that allows me to utilize my current

skills to assist in advancing a business that offers a stable

employment opportunity. I am also eager to learn new skills and

business and technological advancements.

Experience

5/2011-11/2012 Travisa Outsourcing Houston, TX

Consultant

Processed visa applications; regularly liaised with the Indian

Consulate as appropriate, and arranged payment for visa procurement.

Interacted regularly with clients in person, over the phone or written

communication and ensured that all administration is completed;

resolved any complex travel and visa issues.

Updated clients on changes in visa requirements and procedures

Input and updated information in client database and prepared manifest

Prepared and reconciled money reports

Remained current on visa procedures and consular requirements

1/2007-5/2011 Phil Inc. Atlanta, Georgia

Personal Assistant

Screened telephone calls, and handled all requests, and inquiries

Maintained and organized schedules and planned appointments and

meetings

Answered incoming calls, posts, emails, and faxes

Created spreadsheets, composed correspondence, managed databases

Created presentations, and reports

Organized meetings

Made decisions and assigned work to other staff members in the absence

of manager

Conducted research and disseminated information through telephone,

websites, mail services, and e-mail

Maintained and devised office systems, including filing, data

management etc.

Organized and maintained electronic and paper files and managing

projects

Liaised with suppliers, clients, and other staff

10/2005-12/2007 United Way of Metro Atlanta Atlanta, GA

Customer Service Representative

Acted as a liaison between the Office of Child Support Services for

Metropolitan Atlanta information on child support

Answered 75-100 inbound calls on a daily basis earning recognition as

one of the top reps

Maintained accurate records of client information for each call;

Received and placed telephone calls;

Maintained solid customer relationships by handling their questions

and concerns with speed and professionalism;

Responsible for data entry and used software programs;

Handled all customer problems

Was a team leader and provided coaching and training to new

representatives

Education

6/2001-present University of West Georgia Carrollton, GA

Criminology Major

Minor in journalism

References

References are available on request

Contact this candidate