Customer Service Manager

Aubri Larson

Lake Station, IN

*********@********.*** - 219-***-****

WORK EXPERIENCE

Estimator

Menard, Inc - Merrillville, IN - July 2012 to Present

Responsibilities

Estimate material needs and cost for Guests's projects.

Perform take-offs using blue prints.

Assist Guests with purchases made at the Building Materials desk and throughout the store.

Accomplishments

I have been nominated as Team Member of the Month.

I have also received a Guest Service Award.

I recently sold my first house, which was one of my goals for 2013.

Skills Used

I use my ability to read and interpret blue prints to perform take-offs.

I have exceptional Guest Service.

I am a quick learner, and I enjoy taking on new challenges.

Manager

Town and Country Market - Valparaiso, IN - June 2008 to July 2012

Responsibilities

Scheduled and Managed a crew of up to 8 Team Members.

Trained new Team Members in the Dairy and Frozen Foods Departments.

Ordered and Stocked product for the departments via a computer system.

Accomplishments

I was able to effectively lead my team to be successful.

As the head of the Dairy Department, my team set a record for sales during the 3 days before Thanksgiving.

Skills Used

Ability to lift and move up to 50 lbs frequently.

Effectively motivate my team to work together.

Ability to take direction from Management.

Delivery Coordinator

Menard, Inc - Merrillville, IN - August 2005 to June 2008

Responsibilities

Scheduled Guests's deliveries via a computer system.

Communicated with my load pullers when deliveries were scheduled.

Provided Guest Service to Guests at the Building Materials desk.

Accomplishments

I received Team Member of the Month twice.

I was well-liked by all of my fellow Team Members.

Skills Used

I am very organized.

I kept a neat and clean working area.

I was able to lead my team to run an effective delivery schedule.

Clerk

Hobart Lumber Company - Hobart, IN - August 2002 to August 2005

Responsibilities

I handled cash, checks, and credit cards totaling over $3000 daily. I was responsible for ordering the

housewares section of the store. I stocked shelves when our weekly truck arrived. I provided great customer

service to all of our customers.

Accomplishments

I was hired as a cashier. When I started, I knew very little about the construction/hardware industry. Before

leaving the company, I had been given the responsibility of ordering for and maintaining an entire section of

the store. This was the first time that a cashier was given this type of responsibility.

Skills Used

I learned how to effectively operate a cash register. I was taught how to follow plan-o-grams. I learned how to

properly inventory stock. I took on the responsibility of maintaining a specific section of the store.

EDUCATION

BS in Business Administration

Indiana University - Gary, IN

2004 to 2008

SKILLS

Experienced in Microsoft Office and the Internet. Ability to use a GTA Digitizer. Ability to read blue prints

and perform take-offs. Extensive training in building materials and construction. Great customer service skills.

Mathematically inclined. .

AWARDS

Team Member of the Month

October 2012

Awarded Team Member of the Month by Menards.

Team Member of the Month

June 2006

Awarded Team Member of the Month by Menards.

Team Member of the Month

December 2005

Awarded Team Member of the Month by Menards.

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