Sales Project Manager

DANIEL IANNUCCI

(***) *** - ****

******.********@*****.***

Professional Experience

Lifestyle Lift- Troy, Michigan February 2007 -

December 2013

Director of Innovation (July 2013 - December 2013)

Partnered with the Medical Director of Innovation to bring new products,

services, and techniques from Initial Concept to Alpha and Beta Trials, and

deployment of successful trial subjects to clinical locations across the

country. Worked in partnership with the Vice President of Strategic

Development to effectively deploy new products and services across the

country. Provided continuous support as the company's PMO, utilizing

Portfolio Management techniques to ensure all of the company's various

projects were tracked, optimized, and kept on schedule.

. Managed the implementation of Lifestyle Lift's first Groupon offer.

. Project managed numerous trials for new medical products and

techniques, bringing several of them to national deployment.

. Actively influenced Physicians' reception and induction of techniques

and products selected for implementation.

. Portfolio Managed all inter-departmental projects for the company.

Director of Project Management and Strategic Analysis (November 2012 - July

2013)

Led the company's aggressive national expansion initiative to open multiple

locations simultaneously across the country, increasing our number of sales

and surgical centers from 40 to100 in less than one year. Constructed

project schedules for each location tailored to specific business models

and projections. Led expansion meetings with department heads throughout

the organization to benchmark progress, confirm durations and sequencing of

tasks, confirmation of material orders, manpower planning, credentialing

and onboarding of Physicians, etc. Documented and communicated issues to

Vice President of Development and Chief Operating Officer.

. Managed the development and opening of over 60 surgical and sales

centers across the country, bringing the project to completion more

than one year in advance of schedule.

. Created a customized database and applicant tracking system to

optimize efficiencies and track recruitment efforts to meet the

organization's burgeoning staffing needs

. During this time, was additionally asked to run our flagship surgical

center as Center Manager, leading a team of Sales Consultants,

Surgical Technicians, and Physicians.

. As Center Manager of the Troy surgical center, revenue increased over

20% to consistently surpass all revenue targets.

Director of Process Optimization (August 2009 - November 2012)

Worked very closely with the Chief Marketing Officer, Chief Information

Officer, and Vice President of Call Center Operations to optimize

efficiencies in sales, call center, and marketing operations. Directed a

team of business analysts, workforce managers, and project managers who

were collectively responsible for all projects, reporting, scheduling, and

analytics in the call center. Was personally responsible for developing

initiatives and strategies to increase revenue and reduce operating costs,

always managing to a philosophy of continuous improvement.

. Created pay and incentive scale that reduced salary costs as a

percentage of revenue by 18%

. Developed a predictive scheduling program to reduce overcrowding and

walkouts in sales centers

. Created a standardized Project Management strategy to unify all

company project techniques

. Managed implementation of Microsoft CRM, call blending and predictive

dialing system, Acxiom demographic capture, and other high profile

projects

Project Manager (March 2008 - August 2009)

Worked with the Director of Performance Development to develop, design and

deploy a number of improvements to the call center systems and processes.

Acted as the liaison to all other departments within the company, such as

legal, IT, HR, and Operations. While working towards earning Project

Management certification, I built many of the Project Management templates

and processes that are still used today.

. Converted call center to 24 hours/7 day per week operating schedule

. Created agent team and designed user systems to manage overflow and

forwarded calls

. Designed and managed system to automate outbound dialing

. Designed and deployed automated e-mail strategy to increase conversion

marketing output

Sales Manager (July 2007 - March 2008)

Led teams of up to 40 sales agents. My teams consistently delivered

improvements in performance and revenue generation. From December 2007 to

March 2008, I worked to drastically rebuild and reshape the confirmation

department, which increased our show rate of appointments by 8%.

. Managed the confirmation department and increased company show rate by

8%

. Coached a team of sales agents from last in revenue to first out of

five teams

. Developed sales agents to be effective leaders with 6 agents reaching

management tier

Sales Agent (February 2007 - July 2007)

. Cultivated leads and booked appointments for consultations as an

inside sales agent

. Generated $150,000 in sales revenue monthly

. Consistently ranked among the top 5% of sales agents in total sales

Education

UNIVERSITY OF MICHIGAN - Ann Arbor, Michigan

Bachelor of Arts in Cultural Anthropology

Additional Skills

. Project Management and Portfolio Management

. Upper-level management and business strategy

. Business analysis and process improvement

. Development and tracking of Alpha and Beta Trials

. Interviewing, hiring, training, and performance development

. Sales Management

. Database development, software training and implementation

. Expert level Excel and MS Office proficiency

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