Customer Service Representative

MICHELLE C. STEIB

**** ******** *****

Douglasville, GA 30135

770-***-****

********.*****@*****.***

Summary Objective

Polished, professional customer service representative offering 14 years of

experience providing customer service in a busy administrative office for a

public utility and a private liberal arts university. Skills specializing

in customer service, administration and project management

Relevant Skills

Customer Service

. Provided prompt, courteous attentive service to all customers

. Communicated with respect, dignity and clarity to all internal and

external customers.

. Presented work and projects in neat and professional manner.

. Managed all business transactions with the highest level of honesty and

integrity.

. Organized records in with attention to detail and with precision.

Management

. Coordinated various training events

. Prepared and Managed capital and operating budgets

. Maintained property database records

. Reconciled Monthly telephone bills

. Monitored all funding sources

Purchasing

. Coordinated purchasing of business equipment and supplies

. Processed invoices in a timely and correct manner for vendors and

suppliers

. Verified funds availability for all purchase order requests.

. Assisted with processing of travel authorization and expense statements

Information Technology

. Utilize MS Excel, MS Word, and MS PowerPoint software to produce

reports, memos and proposals

. TRU System database used to maintain telephone directory

. Programmed voice mail system using the using Octel system

. Facilitated audio conferencing equipment for various board and staff

meetings using the Polycom system

Clerical

. Composed a Wireless Communications Policy

. Composed interoffice memorandums to staff using Microsoft word.

. Performed the updates to all department directories using Microsoft word.

. Answered phones for department using key and attendant systems.

. Prepared payment vouchers for vendor invoices on monthly basis.

. Processed check requests for all travel and supply needs.

. Distributed mail to all respective department personnel.

. Performed daily office duties using business equipment such as fax

machines, photocopiers, and personal computers

Work Experience

Sewerage and Water Board of New Orleans March 2004 - March

2006

Real Estate Analyst

Loyola University of New Orleans January 2002 - March

2004

Telecommunications Analyst

Sewerage and Water Board of New Orleans March 1992 -

January 2002

Principal Analyst I

Volunteer Experience

Changing A Generation Ministries January 2009-

Administration/Facilitator

Education & Training

Louisiana State University Baton Rouge, Louisiana

Bachelor's Degree in Merchandising December 1989

REFERENCES ARE AVAILABLE UPON REQUEST

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