Customer Service Manager
Resume:
Brian K. Hinton
Can't Lose Services
Knightdale NC, 27545
*******@*****.***
Professional Manager: Certified Serve Safe Management, Customer Service
Specialist
Branding Statement:
Talented and versatile in customer service, proficient in product
descriptions. Experienced in logistics (i.e., warehouse, retail, delivery).
Established in several aspects of customer service; including restaurant,
sales, delivery, telephone, and electronic communication. More than 25
years of experience in customer relations and customer service. Analytical
and skilled in areas of safety, satisfaction, accuracy, and time
management. Proficient in training staff, team members, and clients.
Enthusiastic and creative customer-focused representative, adept at details
and producing only first-rate work. Tremendous integrity and common sense.
Core Competencies:
Direct Mail, Copy Writing, Media Presentations, Essays, Research, Sales
Promotions, Resumes, Public Relations, Team Leadership, Cold Calling,
Editing, Entrepreneur, Lead Generation, Target Marketing Customer Service,
Information Analysis, Research Reports, Client/Vendor Relations, Project
Management, Graphic Design, Data Base Management, Coordinating and
Scheduling. Food Service, Safety, and Presentation,
Education:
Obtaining BS in Entrepreneurship, Minor in Psychology, concentrations in
English-Professional and Technical Writing, Business and Behavioral
Sciences at Ashford University of Iowa
Employment History:
Delivery specialist
FSA (Third -party company with Sears Appliance)- Contractor
2013 - present
Review products and delivery list, contact customer and confirm delivery
orders. Deliver and install equipment. Discuss a wide-range of available
service to various clients. Monitor, and confirm successful deliveries
during other various tasks. Explain, document, and replace unsuccessful
deliverers. Confirm client satisfaction, introduce client to surveys that
help support the company's success rate.
Crew Member/Crew Trainer Assistant Manager
F & D Huebner, LLC
2011 - Present
Exercise, train, and perform proper procedure for all departments of the
company's high production food service franchise.
Logician/Owner
Can't Lose Services
2004 - Present
Supporting clients in logistics, research, and supportive client
relationships that help strengthen the quality of service for client
satisfaction. Introduce clients to product that could potentially lower
cost and increase productivity.
Customer Service Manager
Sexton Auto Sales
1998 - 2004
Documented inventory, repairs and transport vehicles between other company
lots vehicles. Delivered customers vehicles, transcribe request and message
for salesman and the owner of the facility. Composed detail list of
potential purchases needed for approved purchase.
Certifications and Awards:
< North Carolina Serve Safe Certification
< Culinary Achievement Award
< Towing Achievement Award
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