Customer Service Data Entry

Montrese Santee

OBJECTIVE: Strongly motivated individual looking for a position as a call center representative to bring

strong communication and customer service skills to exceed the employer’s expectations in a stimulating

and challenging environment.

SUMMARY OF QUALIFICATIONS

• 7 years’ effective experience as a call center representative

• Proven ability to make over 100 outbound phone calls every day from existing customers

• Proficient in providing customers with company information and over the phone to clients

• Well versed in identifying customer needs and able to offer a solution quickly

• Expert in using the company’s database software for data entry purposes

CAREER RELATED SKILLS

• Demonstrated ability to log and follow up all information accurately

• Able to take credit card orders via phone

• Proven record of managing and tracking the quote to order process

• Proficient in MS Office Suite

PROFESSIONAL EXPERIENCE

Senior Call Center Representative Southland Transit Perris, Ca. – Jan 2002 Jan 2009

• Answer inbound calls

• Make outbound calls to existing clients in order to insure quality customer service

• Perform data entry services for the company in regards to keying in customer information, call logs and

successful bookings.

Office Administrator Hazel Haven Assisted Living / Flint, MI. Feb 2009 – Dec 2013

• Answered all telephone inquiries and services

• Resolved problems of staff and residents

• Conducted interviews to process employment and residential applications

• Maintained payroll processes with thorough knowledge of human resource services

EDUCATION Master in Business Administration /Cal Polytechnic Pomona, CA / 2006

Contact this candidate