Customer Service Quality Control

RUTH M SOTO

**********@*****.*** ** Wayne Street, Apt 2B, Staten Island, NY 10310 Phone: 347-***-****

Objective:

To obtain a position that allows me to utilize my skills and work experience with a company that offers an opportunity for growth.

Professional Skills:

• Bilingual – Fluent: Spanish / English; Planning / Forecasting; Organizational Skills Excellent Customer Service Skills

• Telecommunications Microsoft Word, Excel, PowerPoint, Access Vista

Professional Experience:

Quality Control /Assembler – Stratton Binding, Brooklyn, NY 2005 - 2012

• Train new staff accountable for quality control Oversee floor production Restoration of books

• Smyth assemble merchandise and books dye and mottle of books

• Handle cutting machines, punch hole, index cutting, rounding and joint

Clerical – NYC Dept. of Human Service, Brooklyn, NY 2004 - 2005

• Assist clients with all inquiries.

• Managed multi line phone systems and directed calls according to priority and critical issues.

• Ordered and distributed Metro card; Mailroom:

• In charge of the filing system.

• Accountable for record keeping and cancellation of checks.

• Liable for check distribution.

Clerical/ Ground Keeper-NYC Dept. of Housing, Brooklyn, NY 2002 - 2003

• Assist clients withal inquiries.

• Managed multi line phone systems and directed calls according to priority and critical issues.

• Responsible for managing work order request with Building Management.

• In charge of the filing system of tenants complaints and inspections reports.

• Accountable for the overall cleanliness of assigned areas,

• Report maintenance deficiencies in order to maintain assigned areas in compliance

Park Preservation Personnel- NYC Dept. Parks, Brooklyn, NY 2001- 2002

• Supervised a team of ten in executing assigned tasks daily.

• Prepared a weekly schedule of tasks and shits for ten employees.

• Maintained a safe and sanitary environment.

• Prepared and submitted incident reports.

Education:

NY job partner, Brooklyn, NY

Awarded certificate in administrative and business and upgrade skills

Southwest Brooklyn Industrial Development Corp. Brooklyn, NY

Awarded certificate in problem solving critical thinking and time management

Paplo Aviles High School, Camuy, PR

General Academic High School Diploma

References Available Upon Request

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