Customer Service Engineer

Steven A. Ricker

**** ******* ****

Morristown, TN 37814

423-***-**** Home

865-***-**** Cell

**********@*******.***

Senior Engineer with over 20 Years Experience as an Electronic Specialist.

Professional Highlights:

. Manage my own electrical business.

. Licensed Electrician with 10 years experience.

. Senior Engineer with over 8 years experience in Product Safety,

Regulatory Compliance and Product Reliability.

. Electrical/Electronic specialist with 20 years of experience in advance

manufacturing technologies, design/development, test, repair, and

customer service.

. Involved in Quality Improvement Systems for over 18 years.

. Warranty analysis and processing experience spanning 10 years.

Technical Skills:

. Management skills in supervising employees in getting the project

completed correctly and on time.

. Electrical experience in residential and commercial applications.

. Completed my own maintenance on all vehicles personal and commercial.

. Customer Service skills.

. Electrical Skills including sales, consumer electronic installations,

service repairs, new construction, remodels and manufacturing.

. Detailed knowledge in designing for regulatory compliance as defined by

UL, CSA, NOM, CE and FCC.

. Strong technical troubleshooting and repair skills to the component

level. Ability to read schematics and blueprints. Great soldering skills.

. Experienced with various test equipment - DVM's, Multi-meters,

Oscilloscopes, Signal generators, Frequency Counters, Data Logging,

Dielectric, RF leakage, ESD, Surge, Power interruption, Vibration,

Altitude, PLC and mechanical actuation (Pneumatics).

. Excellent analytical and problem solving skills.

. Experienced with ISO 9000 standards, SPC, DOE, FMEA, FEA, and PPAP.

. Computer skills include Hardware installation, Microsoft Office, Excel,

Access, Front page, Adobe Photo Suite and Media recording software.

. Dedicated, detail oriented, highly motivated, team player with good

communication and interpersonal skills with individuals at all levels.

Professional Experience:

Big Orange Electric 2004-Present

Owner and Electrician (July 2004 - Present)

. Manage all aspects of the business (sales, employees, customer service,

scheduling and new contracts)

. Electrical service repairs.

. Electrical upgrades.

. New Construction and Remodels

. Installation of consumer electronic products.

. Sales of products Electrical and Electronic'

. Maintain sales and service records

Aerotek Engineering, Knoxville TN 2003-2004

Associate Engineer (Oct. 2003 - July 2004)

. Assigned to work with Philips Consumer Electronics in Knoxville, TN.

. Integrate wireless streamium multimedia receiver into LcoS projection TV

for CES in Las Vegas.

. Assist in set up for 84" rear projection TV.

. Assist with design of touch control keyboard and proximity sensors.

. Provide technical support to analog projection TV as needed.

Designeers Midwest, Cincinnati OH 2003-2003

Associate Engineer (May 2003 - Sept. 2003)

. Assigned to work with GE Appliance in Lafayette, GA on Speedcook

"Trivection" project.

. Perform reliability life test evaluation of several new Speedcook models.

. Provide failure analysis and repair including component level and wiring

harness.

. Perform design of experiment testing for engineering as requested.

. Assist in evaluating new models to relevant UL858 and UL923 safety

requirements.

ReMax Between The Lakes, Jefferson City TN 2002-2003

Real Estate Agent (April 2002 - May 2003)

. Assist Buyers with finding the right home to purchase.

. Assist Sellers with getting the best possible price for their home by

helping them understand the current market.

Philips Consumer Electronics, Knoxville TN 1979-2002

Senior Engineer, (1994-2002)

. Performed electrical and mechanical testing/evaluation on over 100

models/annually in multiple product lines to ensure that 100% safety and

regulatory compliance requirements were met before product was shipped to

market.

. Lead Departmental teams that received 3 Team Excellence and 2 Team

Project awards for adhering to Philips Best Practices as defined by the

Philips policies and procedures.

. Provided relevant reliability test results, analysis and reports that

identified issues requiring corrective action to prevent field failures

that would have resulted in direct cost to warranty. Annual estimated

savings of $1.3 Million.

Quality Analyst, (1990-1994)

. Provided detailed data analysis on field failures and presented monthly

spreadsheets to Warranty Prevention team identifying areas of concern and

items requiring corrective action.

. Assisted the Warranty Prevention team with reducing a $45M warranty cost.

. Maintained a database responsible for flagging all new models when a

repair claim is submitted. This provided a daily tool for early failure

detection on new products.

Other Philips Assignments:

Warranty Claims Coordinator, (1984-1990)

Senior Technician, (1979-1984)

Education and Training:

Associate Degree, Tennessee Institute of Electronics, Knoxville, TN, 1979

. International Compliance, Underwriters Laboratories Inc.

. Import/Export Customs Basic Control Training, Fritz Companies.

. Designing for Compliance UL6500, UL1950 Underwriters Laboratories Inc.

. Statistical Engineering, Shanin Consultants Inc.

. Managerial Auditing Workshop, Philips Quality Improvement System.

. Fairchild In-circuit testers, faultfinder programming, maintenance and

repair.

Contact this candidate