Customer Service Administrative Assistant

ELLISA J. COSTON

614-***-**** Experience

************@*****.*** Customer Service Agent, Iqor; New Albany, OH 2013-Present

Assist customers and dealers with activating pre-paid phone services and accounts.

5961 Andrew John Drive

Process electronic payments for all incoming request from customers.

New Albany, Ohio

Insure dealers have all troubleshooting instructions for hand held devices, etc.

43054

Provide exceptional customer service to every customer, dealers and co-workers.

Outstanding team player.

Executive Assistant, Columbus Urban League; Columbus, OH 2012-2013

Managed the President and Vice-President's calendars and scheduled all their

appointments.

Screened incoming calls, reviewed incoming correspondence

Assisted the President and Vice-President in a timely manner, insuring necessity and

availability.

Prepared agendas, minutes and reports for all Board of Directors meetings.

Assisted in the processing, recording and submission of all financial information from all

vendors that would be presented to the Finance Department for payment.

Greeted and presented all clients and community leaders as they entered the President's

Suite.

Administrative Assistant, Columbus Urban League; Columbus, OH 2008-2012

Performed secretarial skilled functions of a confidential nature.

Coordinated all training events for staff and parents.

Edited personnel forms and procedures.

Insured personnel files were in compliance.

Ordered and distributed office supplies.

Reconciled payroll for Head Start Administrative Staff.

Planned travel events for staff that attended out-of-state training workshops.

Provided coverage for Front Desk Staff as needed.

Customer Claims Representative, Safelite Solutions; Columbus, OH 2005–2007

Assisted customers in filing auto glass damage claims through their

insurance companies. Secured appointments with glass shops for

customers. Served as floor technical assistant for the call center,

assisting all new hires in their training.

Education

Briggs High School; Columbus, Ohio – Diploma, June 1999

Skills

Proven written and verbal communication skills. Strong ability to use standard business

equipment, software and applications. Knowledge of filing and updating records. Ability

to work independently and as part of a team. Excellent organizational skills. Event

planning. Data Processing. Excellent customer service orientation. General office

procedural knowhow. Flexible in working hours.

References

Shelby Dowdy, Columbus Urban League ; Columbus, OH - 614-***-****

Kesha Garrett, Columbus Urban League ; Columbus, OH - 614-***-****

Cheryl Jackson, Ebenezer Baptist Church ; Columbus, OH - 614-***-****

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