Customer Service Manager

Cheryl B aynard

**** **** **** * ***** Wilmington, DE 19802 • 302-***-**** •

***************@*****.***

Objective:

H ighly motivated professional is seeking to obtain a career t hat will enable me to use my

s trong customer service, organizational, and ability to work well with people.

Achievements:

* Goal-Oriented * Management *Customer Service Certified *Conflict/Resolution

E xpert

* Computer Savvy *Analytical/Organizational Skills *Supervisory Experience

* Clerical

Excel within highly competitive environments where leadership skills are the key to

success.

An effective manager with the skills necessary to direct, t rain, and motivate staff to

i ts fullest potential.

Customer service management where my experience can be utilized to improve

customer satisfaction.

Work Experience:

West End Neighborhood House, Wilmington, DE

04/2013 to Now

Volunteer P/T (20 hrs. a week)- Employment Specialist Assistant

Assist participants with their one-on-one job search, resumes, and cover letters

Work closely with clients, many of who are homeless, re-entry or dislocated workers

Work closely with the Coordinator of Job Readiness Program to establish, implant

p lan and assess result

Action General Services I nc., Wilmington, DE

05/2012 to 01/2013

Certified Flagger

Ensured a safe work environment in compliance with all safety policies and

p rocedures using the appropriate tools and equipment for the task.

Directed movement of t raffic through site, using sign, hand and f lag signals.

A rby's Restaurant, Newark, DE

12/2011 to 03/2012

C rew Member

Received customer orders and operated the multi-counting machine

Served cold d rinks, coffee, and ice cream

Took initiative to accomplish tasks as needed, including cleaning duties and lobby

checks, focusing on customer service

L inens of t he Week, New C astle, D E

07/2008 to 10/2008

Production Associate ( Temporary Position)

Responsible for p roviding a safe work environment according to OSHA's S tandards

Conducted f inal reviews of p roducts p rior to shipment

Prepared p roducts t o be shipped out to i ndividuals

Cheryl B aynard

1108 East 15th S treet Wilmington, DE 19802 • 302-***-**** •

************@*****.***

Wendy's R estaurant, Wilmington, D E 12/2006 t o 02/2007

Crew M ember

Received customer orders and operated a m ulti-counting machine

Cooked and packaged batches of food w hich were p repared to order and kept warm

u ntil sold

Served cold d rinks using d rink-dispensing machine and desserts using m ilkshake or

f rozen custard machine

Melissa B lessed Beauty, Wilmington, D E

04/2002 t o 10/2006

Personal Assistant

Scheduled appointments and maintained and u pdated appointment calendars

Received cash and issued r eceipts

Maintained a clean and orderly work a rea according to OSHA's s tandards

E ducation

WENH, Wilmington, DE - NRF Customer Service Certified

Argosy U niversity, Phoenix, AZ - H uman Services A nticipated Completion Date: 2015

James G roves H igh School, Wilmington, D E - Received General Education Diploma

References available upon request

Contact this candidate