Customer Service Maintenance

Jessica Taffolla ***** Clear Valley Road Victorville, Ca

760-***-**** ***********@*****.***

Skills

Ten Key Typing Cash Register Fax/Copy Machines

Type 40 WPM Certified Tax Preparer Confidential Record Keeping

Microsoft Programs Answer Multi-Line Phones Maintaining Confidentiality

Experience

County of San Bernardino Victorville, CA

Customer Service Clerk/ Income Tax Preparer October 2012-Present 2013

• Answer incoming calls daily on a multi-line phone. Receive and return voicemails daily.

• Administer and grade assessment tests using Integrated Reporting and Interpretation System.

• Assist with application completions such as job, unemployment and Tax preparation forms.

• Collect and deliver incoming, and outgoing mail to its appropriate destinations daily.

• Conduct on the job training and daily functions to new resource center employees.

• Generate documents for customers and staff for the Welfare to Work Program daily.

• Input and file all necessary data into CIV data base system for staff and customers.

• Interview Welfare to Work participants and Income Tax Assistance Qualification clients.

• Meet and greet customers with a kind, courteous and professional demeanor daily.

• Provide service in resource center such as, copies, fax, phones, and resume building.

• Received and inputted confidential information using Tax Wise I.R.S systems.

• Scheduled customer appointments for tax preparation per availability and ensured accuracy.

• Structure and maintain Employment Opportunity Board for Welfare to Work customers.

Victor Valley Rescue Mission Hesperia, CA

Missions Volunteer May 2012-October 2012

• Assisted customers and staff with daily duties of cleaning, carrying, and organizing.

• Maintained a clean and safe environment for staff and customers on a regular basis.

• Met and greeted customers with a kind, courteous and professional demeanor daily.

• Priced merchandise weekly as well as stocked shelves daily. Merchandise change out.

• Performed frequent inventory, floor and maintenance checks to ensure customer, staff

safety.

Merrill Gardens Apple Valley, CA

Caregiver June 2004-July 2010

• Administered medication

daily, assured accuracy and dosage per customer prescriptions.

• Assisted customers with

daily scheduled routines, such as bathing, dressing, and feeding.

• Created a safe and clean

environment for all faculty, clients and family members daily.

• Demonstrated a high

degree of patience, reliability and sensitivity to clients and family.

• Inventoried, ordered, re-

ordered and stored medication for customers as needed.

Jessica Taffolla 13835 Clear Valley Road Victorville, Ca

760-***-**** ***********@*****.***

• Maintained confidential

records, charts and progress of all customer activity accordingly.

• Meet and greet customers

with a kind, courteous and professional demeanor daily.

Title Company Ontario, CA

Scanner January 2003-May 2004

• Filing distribution, storage and destruction..

• Records maintenance, safety and consolidation.

• Scan documents into system and ensure quality.

Experience

Mervyns Distribution Center Ontario, CA

Warehouse Worker February 2002-September 2002

• Inventoried, track and count merchandise daily using RF scanner.

• Prepared orders for shipping by order pulling, boxing, scanning,

packing and labeling.

San Bernardino Valley College San Bernardino, CA

Clerical Assistant September 1999-January 2002

• Assisted students accordingly.

• Answer multi-line phones daily.

• File confidential records daily.

• Recorded and tracked customer traffic.

• Scheduled regular maintenance for lab computers.

• Assisted student coordinator for the SBVC Resource

and Development Center.

Education/Certificates

• Max Education GED (In Progress) Riverside, CA

March 2013-Present

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