Customer Service Sales
Resume:
Hello, my name is Michael Nordlee and I am hopping that you might have the time to sit and talk about what you have to offer for employment. I have included a resume and am serious about working for you if we have the right fit. Thank You, Michael Nordlee
Michael A. Nordlee
2607 S. Jason Dr.
Appleton, WI 54915
***********@***.***
Qualifications Summary:
Strong communication skills,
verbal and written with ability to maintain a friendly atmosphere
and encouragement to put people at
ease. Experienced in inside and outside sales of service,
products and parts that includes
providing quotes and excellent customer service throughout the
completion of the job. Experienced
with contracts and negotiated discounts to vendors and
customers to ensure appropriate
billing. Experienced with affiliate marketing such as pay per click, pop ups,
add words, keyword research and more.
Skills:
* Customer service skills
* Supervisory experience
* Basic computer knowledge and skills in most Microsoft office programs
* Knowledge of office equipment
* Affiliate Marketing skills in keywords, add words and pay per click
Work History:
General ContractorAppleton, WI Feb
2012-Present
Self Employed
* Prepare and submit budget estimates, progress reports, or cost tracking reports
* Interpret and explain plans and contract terms to administrative staff, workers, and
Clients,
representing the owner or developer
* Take actions to deal with the results of delays
American Overhead DoorAppleton, WI Jan
2008-Feb 2012
Warehouse Manager
* Planned, developed, or implemented warehouse safety and security programs and
activities
* Prepared or directed preparation of correspondence, reports, and operations, maintenance,
and
safety manuals
* Issued shipping instructions and provided routing information to ensure that delivery
times
and locations are coordinated
* Conferred with department heads to coordinate warehouse activities, such as production,
sales,
records control, or purchasing
* Reviewed invoices, work orders, consumption reports, or demand forecasts to estimate
peak
delivery periods and to issue work assignments
* Scheduled or monitored pickup, delivery, or distribution of products or materials
Automotive Supply CompanyAppleton, WI May
2001-Feb 2007
Parts Delivery Driver
* Received and filled telephone orders and prepared sales slips or sales contracts
* Advised customers on substitution when replacements are not available
* Verified the contents of inventory loads against shipping papers
* Conferred with customers by telephone or in person to provide information about
products
or services, entered orders, or obtained details of complaints
* Kept records of customer interactions or transactions, recorded details of inquiries,
complaints,
or comments, as well as actions taken
* Checked to ensure that appropriate changes were made to resolve customers' problems
* Determined charges for services requested, collected deposits or payments, or arranged
for
billing
* Referred unresolved customer grievances to designated departments for further
investigation
* Compared disputed merchandise with original requisitions and information from invoices
and
prepared invoices for returned goods
Education:
Online affiliate marketing course
for the past year.
Military:
US Army Combat Engineer/Tracked Vehicle Operator Honorable Discharge
Contact this candidate