Sales Customer Service
Resume:
Lisa Swope
Pataskala, OH ****2
740-***-**** (home)
Areas of Expertise:
All Merchandise Control including Planning, Scheduling, Procurement
and Inventory Control
Strong Microsoft Office skills including Excel, Word and Powerpoint
Subject Matter Expert in SAP ERP and PLM
Limited Brands: Jan 2007 to May
2013
Manager of Planning, La Senza International July
2011 to May 2013
. Developed start-up systems, policies and procedures for managing
international franchises
. Negotiated with franchisees to reach consensus on sales and
inventory budgets, suggesting promotions and price changes as
needed using webinars for franchisee education
. Hired and managed 5 direct reports, country planners and
assortment planners, to become experts in individual cultures,
holidays, celebrations and merchandise needs by country
. $250 million annually across 24 countries with 350 total stores
Senior Merchandise Planner Bras, Victoria's Secret Jan
2007 to July 2011
. Forecasted sales of $200 million dollars annually for 1006
stores
. Scheduled deliveries and placed orders by color and size to meet
floor set plans
. Planned strategic price changes to reach desired ending
inventories while controlling margin dollars by fiscal period
. Subject Matter Expert (SME) for SAP integration and JDA
implementation
Tween Brands:
Senior Merchandise Planner Knit tops, Justice Dec
2004 to June 2005
. Forecasted sales $60 million annually for 50 stores
. Scheduled deliveries and placed orders by color and size to meet floor
set plans
. Planned strategic price changes to reach desired ending
inventories while controlling margin dollars by fiscal seasons
and floor sets
Express:
Senior Merchandise Planner Women's denim Feb 2002 to
Nov 2004
. Forecasted sales of $200 million dollars annually for 670 stores
. Scheduled deliveries and placed orders by color and size to meet
floor set plans
. Planned strategic price changes to reach desired ending
inventories while controlling margin dollars by fiscal period
Cheryl and Company:
V.P. Merchandising Feb 2001 to
Dec 2001
. Responsible for gift development, planning and buying
. Managed a team to plan and merchandise all channels: catalog,
internet, stores, corporate sales, and private label; 5 direct
reports / 2 indirect reports
Abercrombie & Fitch: Dec 1989 to
June 2000
Director of Allocation all brands July 1996 to
June 2000
. Hired and developed a smart, talented team of allocators and
prepared them for promotion to merchandise planning and other
merchandise control roles
. Concurrently managed testing, DC & logistics coordination as
well as planning for all channels
. Led allocators in developing new store plans based on square
footage, fixtures and anticipated sales
. Participated in 26 consecutive quarters of positive same-store
sales
. 5 direct reports / 20 indirect reports
Testing Manager all brands March 1994 to June
1996
. Designed and developed start-up testing procedures for floor
set, size, color and depth tests
. Designed start-up tools to measure fixture productivity
analysis; responsible to monitor and control merchandise
placement to maximize productivity
. Coordinated with DC and Logistics for test shipments and
subsequently all priority items
. Performed multiple ad-hoc analyses and projects for executive
leadership
Merchandise Planner multiple categories Dec 1989 to
Feb 1994
. As the first merchandise planner in this division of Limited
Brands I helped A&F go from 23 stores running in the red to an
extremely profitable spun-off enterprise
. Forecasted sales units and dollars based on historical
weekly/monthly history, helping to develop methodologies for
future planners
. Scheduled deliveries and placed orders by color and size to meet
floor set plans; adjusting floor set timing as required
. Planned strategic price changes to reach desired ending
inventories while controlling margin dollars by fiscal period
Newell Corporation Dec 1988 to
Nov 1989
Senior Buyer Anchor Hocking
. Managed purchases of packaging, capital equipment, raw
materials, MRO and accessories
. Negotiated contracts for raw materials, packaging and
transportation
. 2 direct reports
Eaton Industrial Data Technologies Dec 1985
to Dec 1988
Project Coordinator June 1987 to Dec
1988
. Coordinated developmental software and hardware projects to meet
introduction deadlines
. Used project management tools, i.e. PERT and GANTT
. Presented project status and resource constraints to upper
management
Buyer Dec 1985 to May
1987
. Purchased electronics, sheet metal, PC boards, cables, and
hardware
. Managed bills of material (BOM's)
. Used blueprints and schematics to coordinate new projects with
engineers and suppliers
Harsco Oct 1984 to
Nov 1985
Buyer Kinnear Door
. Purchased castings, motors, sheet metal, electrical components
and hardware
. Developed suppliers to strictly adhere to finished goods
specifications, creatively solving issues with missing or
revised casting molds or incorrect specifications
Ross Laboratories March 1984 to
Oct 1984
Purchasing Assistant
. Assisted the buyer of packaging in placing orders
. Coordinated releases of new packaging to meet manufacturing
requirements
National Packaging Corporation Jan 1981 to
Feb 1984
Sales Coordinator Nov 1982 to
Feb 1984
. Managed the inside sales desk, working with current customers
and setting up new customers
. Coordinated with sister division Hub Plastics to ensure
availability of printed containers
Inventory Control Clerk Jan 1981 to Nov
1982
. Balanced physical and perpetual inventories
. Developed ABC inventory count procedures
Nestle Company Sept 1976 to Dec
1980
Customer Service Clerk
. Traced orders for all customers including chains, individual
groceries and candy manufacturers
. Coordinated with Traffic, Finance and Technology to resolve
issues to satisfy customers
Bachelor of Science majoring Management Science, Franklin University
Grade point average 3.96 on a 4.0 scale
August 1986, Summa Cum Laude
Additional 44 hours in Computer Science
C.P.I.M. (Certified Production and Inventory Control Manager - APICS),
April 1987
Long-standing member of MENSA
Contact this candidate