Customer Service Sales
Resume:
Patricia A. Rose
** ********* *** ~ San Antonio, TX 78258
***.********@***.***
OBJECTIVE
To secure a challenging residential leasing position utilizing technical customer service, administrative support
background as well as training techniques. Desire to enhance personal & professional growth and to exceed the
professional business goals within my work place.
EMPLOYMENT HISTORY
new home sales assistant (03/2014 - Present) 949-***-****
J WILLIAMS STAFFING, INC. - 18881 VON KARMAN AVE., SUITE 1050, IRVINE, CA 92612
ASSIST SALES PERSON. RESPONSIBLE FOR COORDINATING ALL ASPECTS OF PRESENTING NEW HOMES TO PROSPECTIVE BUYERS. PROVIDE
EXCELLENT CUSTOMER SERVICE TO PROSPECTIVE BUYERS, SALES AGENTS, BUILDERS AND CLIENTELE.
personal Care Attendant (06/2013 - Present) 210-***-****
A PLUS FAMILY CARE, LLC - 5002 WEST AVENUE, SAN ANTONIO, TX 78213
ADMINISTER PERSONAL CARE THROUGHOUT THE DAY, INCLUDING ASSISTING WITH MEDICATION, LAUNDRY, BATHING AND MEAL PREPARATION
FOR CLIENTS.
Texas realtor, CRP Apartment Locator 08/2012 - 11/2012) 210-***-****
Get A Move on Apartment Locating - 9863 IH-10 West, San Antonio, TX 78230
LREA Certified Relocation Professional. Specializing in Apartment Location. General office administration,
consistent communication with all apartment communities within San Antonio, Austin and Houston, TX,
collecting personal data and placing clients in permanent housing. Also experienced in property touring,
residential and commercial sales and leasing with property management training.
FINANCIAL ADVISOR (05/2012 - 08/2012) 210-***-****
Labor on Demand/Alamo Community College District - 8300 Pat Booker Drive, San Antonio, TX 78233
Performed office administration duties, originated Federal Student loans, counseled prospective students and
awarded financial aid/loans based on student’s eligibility and specific income requirements.
Texas realtor, CRP (05/2010 - 08/2012) 210-***-****
Kimberly Howell Properties, Inc. 21252 Gathering Oak, #100, San Antonio, TX 78260
Certified Relocation Professional. Complete Customer Service. Functioned within property listings, new and
previously owned home sales, contract negotiation and closings of Residential, Commercial and Rental
properties. Residence property management. Member of Texas Real Estate Commission, Texas Association of
Realtors, San Antonio Board of Realtors and National Association of Realtors.
Texas Realtor (07/2007 - 05/2010) 210-***-****
Keller Williams Realty - 10999 IH-10 West, #175, San Antonio, TX 78230
Functioned within property listings, sales, contract negotiation and closings of residential, commercial and
rental properties. Residence property management training. Member of Texas Real Estate Commission, Texas
Association of Realtors, San Antonio Board of Realtors and National Association of Realtors.
DATABASE ADMINISTRATOR (08/2003 - 09/2010) 210-***-****
SWBC 9311 San Pedro Ave., San Antonio, TX 78216
Administered, maintained and monitored SWBC’s Sales Force Automation System’s configuration to ensure
data integrity of all data warehouse files. Provided technical and administrative support to sales personnel.
Interfaced with divisions within SWBC in support of business processes relative to the Sales Division’s Account
Executives. Requested proposals and contracts for direct product sales of Account Executives. Facilitated
standard operating procedures training and coaching of sales division and support staff. Resolved software
related problems, monitored enhanced system upgrades, created and designed Ad-Hoc Crystal Reports for
Executive staff and Sr. Management.
CUSTOMER SERVICE SPECIALIST (09/2000 - 06/2003 877-***-****
Agilent Technologies (Life Science Chemical Analysis Group) 2800 Centerville Rd, Wilmington, DE 19808
Ranked Expert. Interfaced with customers, sales and service engineers to handle a variety of pre-sales or post
sales functions. Responded to and assisted internal customers as well as Agilent’s trade customers. Daily
functions included: product order fulfillment, customer care, product change or return, instrument application
assistance, accounts receivable, collections and contract or lease administration. Scheduled field assignments for
service engineers and facilitated new hire training for Customer Service Representatives.
CUSTOMER SERVICE SR. TECHNICIAN (08/1990 - 09/2000) 800-***-****
The Hartford Ins. Co., AARP Health Care Options. 600 Office Center Dr., Ft. Washington, PA 19038
Assisted Supervisor. Administered technical assistance and scheduled work for 18 team members. Functioned in
all office administrative duties. Tracked quality review by monitoring Customer Service Representatives’
inbound calls, post call processing and facilitated call coaching. Operated management call escalation queue for
unsatisfied or irate customers. Facilitated Pennsylvania’s Health & Accident insurance training to prepare
candidates for the PA State Licensee Exam as well as new hire training.
Traffic Controller. Transferred and balanced in-bond call traffic between two cites for Hartford’s Resource
Management Team. Reported service levels to Sr. Management, projected call volume based on previous year’s
call history. Prepared spreadsheets for Team leads, Managers and Directors. Tracked and reported various
states’ compliance updates, plan changes and posted service level status for entire staff on our reader boards.
ENVIRONMENTAL PARALEGAL (05/1988 - 06/1990) 215-***-****
German, Gallagher & Murtaugh, P.C. 200 S. Broad St., PA Philadelphia, PA 19102
Our firm functioned as national counsel for various reinsurance companies. I was a part of a team that led the
discovery processes for defense attorney staff. Monitored trials, tracked class actions suits, attended depositions
& interrogatories with clients. Legal research and prepared legal briefs when necessary.
LAW CLERK (04/1986 - 05/1989) 215-***-****
Pincus, Verlin. Hahn & Reich, P.C. 1703 Spruce St., PA Philadelphia, PA 19103
Filed multiple bankruptcy and real estate claims in Bankruptcy, Federal & Civil Court systems within the
Philadelphia, New Jersey and Delaware areas. Researched legal issues and prepared attorneys for trial.
EDUCATION & LICENSES
San Antonio Board of REALTORS Property Management San Antonio, TX CE
Texas Real Estate Commission Licensed San Antonio, TX Licensed
Texas Savings Mortgage Lending Licensed San Antonio, TX Licensed
Penn State University Customer Service/Marketing Ft. Washington, PA UG
American Institute for Paralegal Studies Philadelphia, PA Certificate
Peirce College Business Administration Philadelphia, PA UG
Martin Luther King High School Diploma Philadelphia, PA Diploma
SKILLS
PROFESSIONAL
Excellent Oral & Written Communication
Excellent Customer Service
Well Organized
Proactive Team Leader
Diligent, Independent & Creative
Training Facilitator
Effective Listener
COMPUTER SOFTWARE
Microsoft Works, MS Word, XP, Power Point, Excel, Tele Service Center, Center Vu Supervisor, Yandi, AMT,
Smart Locating, Apartment Data, Multiple Listing Service, LoopNet, Oracle Banner, SAP, Siebel
AS 400, Goldmine, Lotus Notes, Outlook, Crystal Reports I & II and Client Focus Sales Automation System,
SQL, Visio, SnagIt and Calyx Point 5.3
*References Available under separate cover
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