Customer Service Manager

Location:

Posted:

March 24, 2014

TIFFANY BROWN

** ****** ******, *** *, LITTLE FERRY, NEW JERSEY, 07643, UNITED STATES 646-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

JANI KING RICHMOND, RICHMOND, VIRGINIA

Office Manager, October 2013 - March 2014

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet or database. Process payroll information. Operate computers programmed with accounting software to

record, store, and analyze information. Open, sort, and distribute incoming correspondence, including faxes and

email. Classify, record, and summarize numerical and financial data to compile and keep financial records, using

journals and ledgers or computers. Maintain records and compile statistical reports concerning personnel-related

data such as hires, transfers, performance appraisals, and absenteeism rates. Perform searches for qualified job

candidates, using sources such as computer databases, networking, Internet recruiting resources, media

advertisements, recruiting firms, or employee referrals. Process automatic credit card payments. Conduct reference

or background checks on job applicants

BOYNTON ROTHSCHILD ROWLAND, ARCHITECTS, RICHMOND, VIRGINIA

Administrative Assistant (Temp), January 2013 – March 2013

• Daily use of Microsoft Word, Excel, PowerPoint, Outlook. Proofread legal and confidential documents and

edit when needed. Heavy Dictation using Dictaphone. Compile, transcribe, and distribute minutes of meetings.

Answer phone calls and direct calls to appropriate parties or take messages. Filing, faxing and photocopying

documents. Distributing ingoing and outgoing mail. Make travel arrangements for executives

SPORTCRAFT, INC., MOUNT OLIVE, NEW JERSEY

Customer Service Manager, June 2011 – December 2012

• Daily use of Microsoft Office including Word, Excel, PowerPoint, Outlook. Testing product durability and

comparison. Retail stop and shops. Provide clerical support to other departments. Answering and routing phone

calls. Photo copying, faxing, scanning, and filing. Ordered supplies for staff members. Create and distribute memos

to office associates, sort mail and distribute

3D’S CONSULTANT, EAST STROUDSBURG, PENNSYLVANIA

Office Assistant, January 2008- May 2009

• Provided administrative support to the Human Resource Managerial Consultant. Assisted with typing reports.

Maintained calendars and schedules. Handles heavy phone lines. Greet visitors and determine whether they should

be given access to specific individuals

EDUCATION UNIVERSITY OF MARYLAND, MARYLAND

Finance, June 2015

NORTHAMPTON COMMUNITY COLLEGE, PENNSYLVANIA

Communications, January 2013

EAST STROUDSBURG HIGH SCHOOL SOUTH, PENNSYLVANIA

High School Diploma, June 2008

SKILLS Accounts Payable/Receivable Management, Microsoft Word, Excel,

PowerPoint, Outlook,Access, Lotus Notes, Internet Research, Excellent Communication

Skills, Payroll Analysis, FoxPro, First Point Insight, iCheck Gateway, Paymode X