Customer Service Sales

Tawanna McNEIL

Beauty Specialist

Brooklyn, NY

*************@*****.*** - 718-***-****

More than 10 successful years of experience in customer service and support with recognized strengths in

account maintenance, problem solving and trouble-shooting, sales staff support, and implementing proactive

procedures to avoid discrepancies. Proven ability to train, motivate, and supervise other employees. Team

player with record of integrity, dependability customer relations

WORK EXPERIENCE

Beauty Specialist

MACYS - 2005 to 2013

Consult clients on skincare product and regimen design with use of computerized skin analysis unit.

Obtained extensive knowledge of company product and neighboring bays. Build and maintain client book

daily. Performed facial massage services targeting clients' skin concern. Conduct skin match and makeup

application. Maximized sales and exceeded monthly goals by 20%. Also conduct audits and maintain/ update

accurate inventories.

P/T Sales Associate

FINISHLINE - 2006 to 2010

Sold product while ensuring to meet company hourly goals. Worked collectively as a team to create a

shopping experience that exceeded customers' expectations. Greet and acknowledge with an engaging

attitude. Maintained a clean and organized sales floor that met both visual and operational standards.

Stylist

CELEBRITIES HAIR SALON - 2005 to 2006

Residence Counselor

WESTON UNITED RENEWAL - 2004 to 2005

Monitored activity and secured the facility of mentally ill and homeless residents. Assisted with leading

group meeting such as Money Management, Conflict Resolution, and birthday gatherings. Administered and

observed medication intake by consumers daily. Worked front desk including internal mail, multi-lined phones,

logging activities of residents and guest. Conduct house tours to ensure the safety of the facility.

Customer Service Rep

AMERICAN GIRL PLACE - 2003 to 2004

Generated and disburse memos, faxes, and emails. Assisted with photocopying, printing facsimile and

sending/ receiving courier packages. Worked closely with management on handling of correspondence and

customer resolution. Provided hospitality services to guest, visitors and employees.

Customer Service Rep (Temp)

SAKS FIFTH AVE - 2000 to 2002

Responsibilities

Emphasis on providing service during pre-holiday to post holiday season. Effectively maintained a productive

work environment that ultimately enhanced productivity with an increase of 20% more clients during that time.

Serviced catalog phone orders with initial purchase and suggestive selling providing them with every option

available to them.

Sales Associate

LORD & TAYLOR - 1998 to 2000

Responsibilities

Assisted with visual merchandising, by implementing floor changes. Aided in store promotions and client

functions. Met and exceeded department sale goals. Updated client book daily. Up sold clients with new and

the latest merchandise. Tracked new clients and consistently produced new house accounts.

Supervisor

CENTRAL PARK BOATHOUSE CAFÉ - 1996 to 1998

EDUCATION

Cosmetology

Learning Institute for Beauty Sciences - New York, NY

2004 to 2005

Industrial Design

Brooklyn Technical High School - Brooklyn, NY

1991 to 1995

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