Customer Service Manager

Adriana Guerrero

***** ******** ******, ** ******, California 91746 626-***-****

*******.********@********.***

Objective To gain long-term employment with a company that is able to recognize

my potential, as well as utilizing my experience and character strengths.

Experience Ferguson Heating & Cooling Azusa & Anaheim

CA

Office Clerk 2004-Present

• Multi-tasking including but not limited to: answering telephones,

filing, data entry, invoicing, 10 key, company mail, UPS claims,

Freight line claims, Posting Payments, Customer Service, Proficient

with company computer program, Microsoft & Outlook

• Paperwork processing, Duties are, but not limited to: Receiving,

warranties,

• inter-company transfers (incoming and out going) truck load

shipments,

• shipments arriving from distribution center and requesting proper

credit,

• Work close with warehouse manager, drivers, routes, customer

deliveries

• Resolve discrepant orders, shipments and billing discrepancies with

Vendor and APC

• Am a point of contact for Vendor Representatives to schedule branch

appointments

• Company errands: bank deposits etc...

• Cash drawer and credit card reconciliation on a daily basis

• Customer Service: Warranties, assist customers at the counter, accept

and process payment on accounts, counter sales, order status and

observe and maintain Order

• Management logs.

• Supplies: Ordering all supplies needed to have an organized and

efficient location,

• Office, warehouse and the facility as a whole

• Associate support: Create a friendly work place, Assist associates

with any

Information needed or requested, assist them in performing their duties

in an

efficient and professional manner according to company policy. HR

Support,

Manager’s support: Perform my duties in an efficient and professional

manner, assist manager in all that is requested and needed, Complete

all administrative duties, meet

deadlines, file retention, perform all daily, weekly, monthly, yearly

reports and duties,

A/R, A/P, Warehouse Mngr, Driver and Associate support. Work with

no supervision.

• Branch Human Resource Services November

2012 – Present

Goal: To gain trust in order to build trust and strong relationships to better assist

District, General, Branch Managers and any associate requesting any type of assistance

or guidance while maintaining Ferguson’s best interest at all times.

• Process New Hires, Terminations, Final Pays, locations changes,

transfers, Salary

change requests, Letters on Company letterhead for associates, Census

Reports,

Payroll Registers, District and General Manager Approvals, guide

associates to correct departments, process bi weekly payroll, provide

leave of Absence, payroll, benefits or any information requested.

• Practice confidentiality and a professional manner at all times.

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Elegant Doors, Inc. El Monte, CA

Assistant Office Manager /Customer Serv. Rep. 2002-2004

• Multi-tasking including: answering telephones, filing, data entry,

invoicing, taking

• Customer payments, Collections for accounts past due

• New company, worked close with owners to help grow the company

in a profitable

• and efficient manner.

• Purchasing of lumber, warehouse and office supplies

• Customer Service including: greeting all visitors, confirming orders,

assisting clients

• with will call orders, taking care of clients with problem issues

• Customer Service for Spanish speaking clients

• HR duties as needed, translating for Spanish speaking employees

• Credit application processing, A/R support on a weekly basis,

• Shipping and Receiving, office and driver support

Target Baldwin Park,

CA

I. Cashier/Customer Service 2001-2002

• Accept any type of payment for merchandise including cash, credit

cards, and check payment

• Help guests check out pleasantly and quickly

• Process credit applications

• (Requested by Floor Manager to assist on Floor after hours)

:Organizing merchandise, stocking and re stocking items, arrange

product

• Arrange department in a fast and timely manner, assist other

associates as needed

• to complete and have presentable, profitable and enticing

departments

Between 1994 and 2001 I was a stay at home mother of 2 boys. I very

much appreciate the priceless time I was fortunate enough to have and

spend with them both and my husband. To provide them with a loving

home and education that consists of the best morals and ethics I could

provide them with.

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Education High School Diploma, Some College (general education, credits for a

Teaching degree), Certified Electronic Billing Systems Software Biller,

Computer literate and proficient,

Los Angeles County Certified Bilingual, English and Spanish.

Dear Human Resource,

Please let me introduce myself and submit my resume for your review.

I believe my ability to face challenges with a no nonsense yet friendly attitude ensures that all

tasks are completed in a timely and professional manner. I pride myself on my resolve toward

completing projects and know that I am capable of handling any and all tasks that may arise.

My customer service and office experience has prepared me for dealing with clients in all

levels of interaction, from scheduling to problem issues. I am able to resolve conflicts in the

smoothest and most efficient way possible. I have also worked in various size companies and

know I am able to work well within a group, as well as solo. Enjoy turning every challenge into

an opportunity as well as assisting others from a customer/vendor level to fellow associates.

I am Bilingual Spanish/English, fluent and have great intrapersonal and communication skills.

Thank you for the opportunity and I look forward to hearing from you.

Sincerely,

Adriana Guerrero

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