Customer Service Accounts Payable

KATHY M. KLICK

**** ***** **** ** • Rolling Meadows, Illinois 60008

********@*****.***

PROFILE

Motivated, personable, hard-working professional with a talent for multi-tasking. Diplomatic and tactful with both

professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records, with an

ability to organize and resolve problems. Knowledgeable in Excel, Word, Outlook, Latitude and AS400

PROFESSIONAL EXPERIENCE

Dovenmuehle Mortgage Inc. - Lake Zurich, Illinois 2010 to Present

Foreclosure Legal Documentation Editor/Processor

Prepare/edit legal documents used in the foreclosure proceedings

Ensure the legal documents are prepared according to departmental/state guidelines

Constant communication with attorneys to resolve/correct issues with legal documents

Input document issues in tracking system and follow up with attorneys regarding corrections

Order documents and/or supporting documentation to support execution of documents

Reconcile data provided in system of record to information provided in document

Daily communication with Clients, Attorneys via Client Systems, telephone, written communication

Other duties/special projects as assigned

Hilco Receivables, Inc. - Buffalo Grove, Illinois 2003 to 2009

Commercial Account Analyst

Bankruptcy Collections

Handled portfolio of aged receivables over $30 million at the same time p erforming all the collection activities

Reviewed primary owing and past due accounts.

Examined and reconciled complicated customer accounts

Worked close at hand with other departments to resolve pricing, billing/shipping & balance due inconsistencies

Identified accounts needing to be prioritized and escalated.

Evaluated payments insuring correct customer and invoice identification

Constructed payment arrangements on delinquent accounts

Worked with customers finding speedy resolutions to disputed items

Created settlement letters/releases after resolving account balances

Managed electronic credit payments

Accurate Metering Systems, Inc. - Schaumburg, Illinois 2001-2003

Purchasing Assistant - Accounts Payable/Receivable - Customer Service

Successfully brought aged receivables from 90+ days to within 30-35 days

Maintained account reconciliations, and chargebacks

Matched, batched, coded and entered Invoices/Purchase orders

Coded and processed monthly expense reports for weekly check runs

Examined aged receivables making sure payments made on schedule

Researched and resolved accounts payable issues with vendor/customers

Posted receivables to closed out orders

Identification of accounts needing to be prioritized and escalated

Resolved discrepancies on both invoices and purchase orders

Maintained system notes to document dispute and collection notes

Entered/compiled and maintained invoices, purchase orders, quotes, credit/debit memos

Worked with vendors/customers to resolve disputes and to ensure services were not interrupted

Implemented new filing system, project folders/procedure manual systems for Purchasing Department

Prepared invoices for payment by matching all appropriate documentation

Expedited all purchase orders and/or quotes

Organized a preferred vendor list for purchasing supplies reducing costs by 20%

General Fire Extinguisher Corporation - Northbrook, Illinois 1993 to 1998 / 1999 to 2001

Purchasing Assistant/Accounts Payable/Customer Service

Initiated adjustment forms for short pays and deductions

Posted all receivables to close out orders

Prepared and coded all employee expense reports for reimbursement

Recorded system notes to document disputes and collection notes

Managed all files for Purchasing/Customer Service Departments

Handled quotations, purchase orders and credit/debit memos

Placed all inventory and non-inventory orders

Ironed out up discrepancies between invoices and shipped orders

Handled customer/vendor inquiries/problems

Created written step-by-step procedure manuals for Customer Service

Maintained and compiled purchasing reports

Expedited all purchase orders and resolved pricing and quantity discrepancies

Researched and resolved accounts payable issues with vendors

Worked with vendors to resolve disputes and to ensure that services were not interrupted

Performing other duties as assigned

Nu-Way Industries, Inc. - Des Plaines, Illinois 1998 to 1999

Purchasing Assistant

(Also see General Fire Extinguisher Corporation)

Managed and maintained files for Purchasing Department

Handled quotations, purchase orders and credit/debit memos

Placed inventory orders

Handled and resolved vendor problems

Matched packing slips to their corresponding purchase orders

Data entry of all purchase orders, quotes and credit memos

Expedited all purchase orders and resolved pricing/quantity discrepancies

References supplied upon request

Contact this candidate