Human Resources Customer Service

Gabriella Bauer, PHR

Greendale, WI *****

**************@*******.*** Cell 414-***-****

Executive Summary:

Accomplished professional with diverse and progressively responsible

experience in management and human resources. Proven ability to work with

senior management team to integrate ancillary programs and the human

resource function within the overall business operating strategy.

Demonstrated leadership qualities and the ability to work with individuals

from varying backgrounds.

Professional Experience:

Advanced Pain Management, Greenfield, WI November 2005 - March 2014

Manager, Ancillary Services March 2012 - March 2014

. Manage day-to-day operations of the APM Laboratory and APM Durable

Medical Equipment (DME) Program, including initial program workflow,

personnel training and management.

. Responsible for the creation and effective implementation of the goals,

policies and procedures of ancillary programs to ensure profitability,

control assets and communicate company philosophy and objectives to

staff.

. Train and monitor approximately 100 clinic staff ensuring they understand

the products and adhere to corporate protocols.

. Implement and monitor quality improvement plan to assure quality of

services provided.

. Manage the functions and provisions of the Ancillary Services Department

to ensure efficient inventory management and effective workflows.

. Responsible for marketing ancillary services to maintain and expand

service area.

. Implement new product development, launches and manage product portfolio.

. Perform in-services to demonstrate durable medical equipment products to

physicians and clinic staff.

. Department revenues of $2,449,415 in 2012 and $4,700,572 in 2013.

Manager, Human Resources November 2005-March 2012

. Developed and implemented HR policies, procedures and programs concerning

recruitment, employment, training and development, employee relations,

benefits and employee services.

. Assisted with creation of APM-University, an educational, training and

development program for employees to ensure compliance in our clinics, to

provide excellent customer service to our patients and clients, and to

improve employee engagement.

. Managed APMs compensation program to benchmark salary and incentive

compensation.

. Built a highly competitive benefits program with third-party providers;

optimized benefit costs.

. Resource and advisor to management and senior management on HR matters

and organizational development.

. Ensured that HR policies, programs and practices complied with local,

state and federal laws and were consistent with company philosophy.

Monitored compliance to ensure fair and consistent treatment of all

employees.

. Designed management training to facilitate understanding of employment

relations, recruitment, diversity issues, employment law and

organizational development.

. Resolved employee issues and grievances as they related to employment.

Conducted internal investigations, discipline and grievance hearings.

. Monitored and assisted with career-pathing and employee relations

counseling.

. Reported HR metrics for management review on recruitment, turnover,

employee retention, recruitment cost and cost-savings efforts.

. Implemented and maintained Kronos HRIS Timekeeping and HR Database

systems.

Director, Human Resources June 2000 - May 2005

Total Ancillary Services & Total Pharmacy Services, Milwaukee, WI

Implemented the human resource function from ground zero for this start-up

therapy company. Directed all human resource activities associated with

opening and maintaining over thirty rehabilitation programs nationwide,

with over 800 employees.

. Structured efficient procedure for new programs to facilitate and

guarantee quick start-up, decreasing downtime.

. Saved $60,000 on liability/property insurance by analyzing and comparing

needs with insurance industry.

. Streamlined new hire and orientation process decreasing paperwork

turnaround time by 75%.

. Structured and launched therapy/pharmaceutical equipment inventory

program consequently decreasing loss of equipment by 15% per month.

. Created, structured and administered employee benefit program, COBRA and

401k programs.

. Developed employee handbooks including all policies and procedures.

. Monitored and enforced personnel compliance with state, federal and

company regulations.

. Established professional liability/property/general liability and workers

compensation programs in multiple states.

. Managed workers compensation, OSHA and HIPAA training and compliance.

. Created and conducted HR training for supervisors.

. Conducted internal investigations, discipline and grievance hearings.

. Created and maintained personnel database.

Previous Experience:

Research & Marketing Associate/Office Manager

The Risch Group, Brookfield, WI

Executive Marketing Coordinator

T.E. Brennan Company, Milwaukee, WI

Professional Affiliations:

Member, Society of Human Resource Management (SHRM)

Certifications:

Professional in Human Resource Certificate (PHR)

Education:

Lakeland College, Milwaukee, WI - B.A., Business Administration

Oxford School of Business & Media, Oxford, England - Diploma, Business

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