Pvt Ltd Management
Resume:
K amaljeet Singh Ka ram Singh Saini
Add: Nr. Block No A/446/892, Near Holy Family Convent School
L al Chakki Road, Ulhasnagar – 421004, Dist. –Thane.
E-mail: ********@*****.**.**
*******@*****.***
Personal Details:
ℵ Passport No. : G4721765
: Indian
ℵ Nationality
: Sikh
ℵ Religion : Mar ried
: 27.06.1980
ℵ Mari tal Status
: English, Hindi, Marathi & Punjabi.
ℵ Date of Birth
ℵ Languages Known
ACADE M I C QUAL I F ICAT IONS:
Board /
Year Degree School / College
U niversity
C. H. M College.
March T.Y.B A Mumbai
2001. U niversity
March HSC. C.H.M College. Maharashtra
1998. Board
March SSC. Guru Nanak H igh Maharashtra
1996. School. Board
O ther Qualifications:
ℵ Diploma in Travel & Tourism (2 Years) from G arware I nstitute
of Career, Education & Development .
ℵ Basic Computer Course from IT I (Industrial Training Institute).
ℵ Passed Typing Examination 40 wpm (English).
Experience:
Worked with M iles T ravel in Kinshasa
( Democratic Republic of Congo in Africa.)
ℵ Department: A irline Reservation, Sales and Marketing.
ℵ Designation: Reservation Leader.
ℵ Duration : From 11th Oct 2013 to 17th M ar14
Reservation Job Functions:
Reservations on the Booking System like A madeus, CAA, and
F are Logix.
Handling Walking and Corporate Clients.
Corporate Clients: UN, Vodacom, Services air, Save the Children, Bank
of Africa.
Maintaining outstanding chart of corporate clients, utilization
chart.
Maintaining Sales report.
Co-coordinating with airlines (fares) & branches.
Ticketing on Amadeus, CAA and Fare logix System.
Worked with TATA Consultancy Services (TCS).
ℵ Department: F innair (Airline Revenue Management)
ℵ Designation: Team Leader.
ℵ Duration : From 1st Apr 2013 to 02nd Oct 2013
Responsibilities:
Managing a team of 5 on Finnair which checks the productivity of
staff and conducting their periodic assessments with quality
control, motivation and guidance.
Maintaining SLA’s (Service Level Agreement).
Quality Checks of Revenue Integrity (RI).
Preparing Statistics and keeping TAT (Turnaround Time).
Making of Rosters / sanctioning leaves and allocating duties to
staff on daily basis.
Conducting Adhoc Trainings.
Conducting staff appraisals.
Job Function : ( Amadeus Reservation System.)
ℵ Queue Management.
Handling Queue’s on Amadeus Reservation System.
Missing and expired ticketing time limit.
Fictitious or fake name bookings.
Duplicate bookings.
No-show bookings.
Fraud bookings.
Bookings with incorrect ticketing time limit.
ℵ AR I (Amadeus Revenue I ntegrity) Desktop Revenue
M anagement.
Handling quality related queries on Revenue integrity.
Pnr investigation.
List Creation and Updation.
Rule Updates.
Rule Creation.
ℵ ADM (Agent Debit Memo) processing in BSP link.
Collect data and issue Adm’s in BSP.
Unticketed no show.
Fictitious name.
Duplicate bookings.
Fraud bookings.
Churning.
Passive booking.
ℵ ACM (Agent Credit Memo) processing in BSP link.
Handling dispute cases of agents.
Issuing ACM’s.
ℵ Monthly Reporting.
Create a collective report by using Adm data, Dispute,
Cancellation and ACM’s.
Summary of reports.
TATA Consultancy Services (TCS).
Worked with Swiss international airlines process.
ℵ Department: Swiss Airline. (Revenue Management &
D istribution
Support Services.)
ℵ Designation: P rocess Executive.
ℵ Duration : From 3rd Oct 2006 to 31st M ar 2013
Job Function : (atraxis Reservation System - PARS)
Handling C ritical Flight Editing (CFE) with the use of
D eparture control system (DCS). Passengers are seated 36
hours prior departure editing fl ights ex – ZRH / GVA.
Handling of C reation, Modification & Cancellation of individual &
g roup Passenger Name Records (PNR) worldwide offices, Other
A irline (O/A) Offices & from different Computerized Reservation
Systems (CRS).
Handling of rejects messages for code share fl ights.
Ticketing Number Verification (TNV) .
Checking Revenue leakage in Post Departure Jobs like Revenue
I ntegrity (RI) i n which we audit pnrs by checking if the agent has
k nowingly violated the rules by travelling in higher RBD and
issuing ADM’s when required.
Handling G roup Revenue Management (G4) i n Citrix by
confirming Groups after Analyzing and Evaluation of Fare /
Availability of class and seats also keeping in mind various
guidelines and restrictions.
Handling of A uxiliary Segments, Seat Selection and Facility
Control, Passenger Meals, Group Messages.
Actioning Short connections between two f lights and confirming
waitlisted fl ights.
Handling of Departure Processing (DP) Rejects.
Handling of Passenger Name Lists (PNL).
Follow-ups on No-show and upgraded passengers.
Confirming Seats, Meals and Facilities based on availability,
departure date and time.
Reseating of passengers after version changes on European f lights.
Changing of Aircraft Version for European sectors according to the
load factor.
Advance blocking of seats for groups and group seating as per
requests received according to guidelines.
LX listing – pnrs are created for other airline staff passengers
t ravelling on LX f light.
ℵ Revenue I ntegrity.
Revenue Integration (RI) is where we generate revenue for
a irlines, in this function we actually audit the PNR’S to find out
how passenger has travelled higher class. If it’s due to agents fault,
t hen we have to calculate the new fare, check the rules while
issuing ADM’s (Agency Debit Memos).
T rainings Conducted:
Conducted Revenue Integrity training for new team members in
2012.
T rainings Attended:
PARS Antraxis system.
G4 – group management.
Revenue Integrity.
SOTC - Kuoni T ravels ( India) Pvt. LTD
Worked as trainee in SOTC Kuoni T ravels (India) Pvt Ltd u nder
Outbound division. (24th M ar 04 to 1ST Sep04).
Worked with SOTC Kuoni T ravels (India) Pvt Ltd u nder
Outbound division. (From 01st Sep 2004 to 30th Jun 2006).
ℵ Department : (WFT) World Famous Tours division handling
destination Like Europe.
ℵ Designation : Executive Air–Reservation.
ℵ Experience : 2yr / 6Mths.
R eservation Job Functions:
Reservations on the Booking System (Galileo & Abacus).
Making group blocking with the airlines for the World Famous
Tours departures on Abacus (CRS).
Handling group PNR’s feeding names, meal request, ticket no.
Maintaining cutoff chart, utilization chart.
Co-coordinating with airlines (fares) & branches.
All India Seat Confirmations for the World Famous Tours.
H obbies:
ℵ Sports, playing snooker/pool, Handball.
Achievements:
ℵ Received the Star of the Month Award for the month of November
2011 and May 2012 by TCS.
ℵ Represented U niversity of Mumbai for All India Inter University
H andball Tournament [Thrice].
ℵ Selected as a C aptain of Mumbai University for All India Inter
U niversity Handball Tournaments (2000) held in Pune.
ℵ Won Gold Medal a t M umbai University I nter-Collegiate
H andball Tournament held at Somaiya College.
ℵ Represented T hane District at Maharashtra Handball
C hampionship (4 Times).
ℵ Participated Solapur Mayor Cup i n Handball Championship.
ℵ Awarded as a Best Player ( GOALKEEPER )
CAREER OBJECTIVE:
Want to be a part of an organization that offers growth potential,
learning opportunities & excellent work environment.
I hereby assure you that the above given information is r ight to
t he best of my knowledge.
( Kamaljeet
S ingh Saini.)
Contact this candidate