Project Quality Assurance

Tatyana Shkolnik ** Haven Road,

Vaughan,ON, L*A *W8; (416)358-

0196;

acdabo@r.postjobfree.com

HIGHLIGHTS

. Diverse experience in Software Testing and Business

Analysis of Retail, Credit, Financial, e-Health, DMS, CSR

and CRM interactive applications, Tax, Insurance, Telco,

B2B, B2C, e-Commerce, e-Procurement, Electronic Bill

Presentment and e-Invoicing Web-based (N-Tier), Mobile and

Client-server applications

. Deep knowledge of business rules of Retail, Pharmacy,

Banking, Credit Card Processing, Telco and Insurance

transactions, Data Management System, Call Center

application, Billing and Collection

. Experience in test management and coordination, business

requirements gathering, methodologies of JAD, Object

Orientation, Use Cases, Unified Modeling Language, Agile,

iterative methodologies like RUP and traditional waterfall

approach.

. Experience in test processes organization, creating and

executing Test Strategies/Plans/Scenarios/Cases for e-

Business and Client/Server applications using Test Assets

Management Tools (Mercury, Rational, etc.), Experience in

manual software testing: "Smoke", Functional, Regression,

User Acceptance

. Certified Tester - CSTB (Canadian Software Testing Board

)

. Certified Scrum Master (CSM) - Scrum Alliance

. Operating systems: MS-DOS, Windows XP/2000, UNIX and

LINUX

. Programming languages: SQABasic (Rational), TSL (Mercury),

HTML, JavaScript, VB Script, SQL, PL/SQL, VB, Perl, PHP,

C, UNIX Shell

. Databases: Oracle, MS SQL Server, DB2

. Applications: ICCSim, Delta DMS, Documentum DMS, Lotus

Domino, Caliber RM, ACI Base 24; MS Project and Microsoft

Office Tools - Word, Excel, PowerPoint, Visio, IBM

Mainframe, Vision 21(Amdocs), Rational Test Studio,

WinRunner 3.0/7.X, HP QC, BigBite, LinkBot Pro, MS

FrontPage, Cold Fusion Studio, Home Site, Corel,

PhotoShop, DreamWeaver, Visio, Flash, MS Office,

UltraEdit, VisualStudio, Developer/2000, CRT, VNC, VPN

PROFESSIONAL EXPERIENCE

01.2014-02.2014 Test and Data coordinator (contract), Direct Channels, TD

bank group, Toronto, Ontario

-USBP (US Bill Pay for Canadians) Cross Border Program:

development and implementation of a convenient, cost

effective way to pay common US bill payment liabilities in

a timely manner.

. Coordinate Charter estimates

. Create Resource Plan and Cost Tracking Document

. Ensure Requirements are documented in HPQC

. Coordinate environments and data requirements

. Review End-to-End Test scenarios

. Ensure test data is provisioned for all Test Phases and all

participating teams

. Create Execution and Defect Status Reports

. Coordinate Defect Triage meetings

. Provide Lessons Learned feedback

02.2011-11.2013 Senior QA Analyst (contract), Retail Business Systems

ePOS, Shoppers Drug Mart (SDM), Toronto Ontario

- EMV Compliance (Chip & PIN Card Payment) project: implementation of

EMV certified devices to new generation ePOS registers; EMV

changes to ePOS and related PinPads for meeting standard

EMV requirements.

- ISP and POSAPP project: Preparation for mass store conversion to

ePOS to ensure that the infrastructure is ready and able to

handle all current stores plus additional growth.

-TAX CHANGES project: tax changes for different Canadian

provinces resulted in the need to accommodate the changes

within ePOS in order to be compliant with regulations.

-ePOS maintenance project: the scope of the project is modifying

existing code to support changing requirements; fixing and

testing outstanding defects and adding a new functionality

to an existing applications

- HWNG-PHARMACY (HEALTHWATCH SYSTEM application): software

application that designed and developed to assist SDM

pharmacies in better managing the ever increasing demand

for prescription services and supporting the workflow

process behind filling these prescriptions.

- WIPS (Wireless Intrusion Prevention System): Implementation of

managed services for third party's wireless intrusion

prevention system which allow SDM to monitor and secure its

wireless data networks, and will allow to be in compliance

with the Payment Card Industry Data Security Standards (PCI

DSS) control requirements for wireless networks.

. Analyze and adjust EMV related Business requirements -

work directly with the Moneris EMV team for contact and

contactless EMV technology applications development in SDM

environment

. Compile and customize Moneris EMV standard requirements for

SDM

. Act as the first contact in the event of EMV and ICC Sim

Moneris-related issues

. Prioritize, coordinate and complete EMV and ICC Sim

respective deliverables

. Plan and perform Moneris certification testing process

. Perform and analyze results of ICC Sim programmed testing

. Contribute to introduction of Electronic Health Record

(EHR) module of Pharmacy application to selective

provinces (BC, NF ) for the National implementation of e-

Health

. Analyzed enhancement requirements for IVR, e-health,

telephony ways of Rx/Tx edits and updates

. Tested and analyzed software functionality/features of MSP

(Mobility Services Platform) and connectivity between the

server (MSP/ISP/Relay) and end device (PDTs) that needs to

communicate with over the WIPS enabled SDM wireless area

network.

. Run functional, integration, regression testing and defect

tracking in HP QC

. Gather and analyze system logs, DB records, etc.

. Create and update BRDs and test documentation

07.2007-12.2010 Senior BA/QA Analyst (contract), Retail Business Systems

POS, Sears Canada Inc., Toronto Ontario

- Payment Card Industry (PCI) Compliance in Retail POS Applications:

protect primary account number during the data transmission

and during the data storage, encrypt transmission data

across open & public network, and to ensure that all Retail

systems are PCI complaint.

- Sears Gift Card Mall project: capture market share in gift card

business, having InComm Solutions Group as Sears' partner

in offering prepaid product host platform for an extensive

range of prepaid product providers including gift cards,

prepaid wireless, music, debit cards and gaming

- Tax Harmonization (HST) Project: compliance with the newly proposed

government's tax regulations

- Paperless Rapid Credit Application Project: a joint

undertaking between Sears and Chase Card services,

replacement of the existing Rapid Credit System resulting

in elimination of temporary storage, security of documents

and back office processing of transactions for customer new

account application, electronic capture of customer

information with all mandatory AML regulation information

- Sears Point of Sale (POS) Re-Engineering: System's platforms

Mainframe to Windows replacement

. Participate in JAD process of defining business

requirements for the new Sears Point Of Sales (SPOC)

. Use Lotus Domino as DMS to track and store projects'

electronic documents

. Revise existing POS credit card tendering models to adjust

to the new POS payment options (Cash, Cheques, Sears Credit

Cards, Value Link Gift Cards, Bank Debit Cards, etc)

. Participate in SIT cooperating with SPOC supporting teams

(Credit, Reservation, Delivery, Customer DB, Stock Ledger,

etc)

. Create Unit Task Specifications, Test Plans, Test Cases,

Test Reports and other project deliverables

. Create test cases structure

. Create Test Plans and Test Cases

. Work on test data

. Conduct functional and regression testing

. Produce effort estimates based on the timelines

. Provide reporting on testing results and control compliance

with business requirements

. Control and mentor creation of project's Unit Task

Specification

. Communicate with vendors (InComm, Fidelity, JP Morgan

Chase) on test data

. Communicate with developers on code discrepancies

against business requirements

04.2006 - 06.2007 Senior QA Analyst (Contract), Royal Bank of Canada

IT, Toronto, Ontario

"SCORE" (Standardized Corporate Environment)

Project. To ensure that RBC follows the rules of

standardized environment established by SWIFT

(allowed corporate to communicate with banks by

establishing the MA-CUG (Member Administered

Corporate User Group). Initiative is considered as

Maintenance project and involves QA/BA for:

. Communicate with business for requirements clarification

. Maintain documentation for NG and SFTS SCRs (Software Change

Request)

. Oversee test management, schedule the test activity and resource

assignments

. Participate in SCRs closing

. Master Test Plan creation

. Functional Test Plan creation

. Test Cases Creation and execution

"Network Gateway and SFTS support and resolution"

project. DRP test management, Oracle 10g upgrade,

other SCRs.

. Oversee test management, schedule the test activity and resource

assignments

. Communicate with business for requirements clarification

. Maintain documentation for NG and SFTS SCRs (Software Change

Request)

. Participate in SCRs closing

"Streamline Wire Payments" Project. RFX (Royal Foreign

Exchange) . The project is a continuation of Streamline

Wire Payment Fee Processing project in frames of DOS

Migration to Web based intra-banking application.

. Test cases preparation and defect tracking in MQC

. Create testing data

. Define testing environment

. Test RFX Front End (Supports RFX processes/user screens for contract

deliveries and offset transactions)

. Verify RFX reports

. Create project wrap-up documentation

"FiservEFT Debit Gateway" Project. The purpose of

the "FiservEFT Debit Gateway" Project is to offer

DEBIT card POS services on the Base24 U.S. Platform

to Moneris U.S. Merchants.

. Establish the test approach to ensure a successful test cycle

. Identify the test environment required

. Administer test management, schedule the test activity and resource

assignments in accordance with the testing priorities using MQC

. Test FiservEFT/Base 24, Verifone and Moneris YCQ System Components

. Provide QA Acceptance and Sign off document upon completing the project

"Secure File Transfer Service and Network Gateway Manager

Replacement" Project. The purpose of the Project is to

accelerate the conversion of clients off from unsupported

and obsolete Modem technology by replacing dial up Modem

with Secure File Transfer Service as a preferred

alternative.

. Monitor the processes and procedures that support all levels of testing

contained within the RBC SDLC, establish the test approach following

SDLC process to ensure a successful test cycle and

implementation of the project

. Administer test management, scheduling the test activity and resource

assignments in accordance with the testing priorities

. Set up the project in the Mercury Quality Center for Test Management and

Defect Tracking

. Create Master Test Plan, develop Functional/System, User Acceptance, Post

Implementation Test Plans

. Generate test scenarios and test cases for Functional/System, UAT, Post

Implementation Testing

. Execute test cases broken down in the test plans. Ensure project

timelines are met with regards to the testing component.

10.2005 - 04.2006 DELTA BA/QA Lead (Contract), PricewaterhouseCoopers,

Toronto, Ontario

Document Management System (DMS) created by EMS and IBM.

The scope of the DELTA project is a Canadian

customization of Documentum v5 for PwC

. Participate in all stages of project planning

. Analyzing and adjusting of Business requirements

. Provide regular status reports, participate in regular team status

meetings

. Work directly with the external consultants, prioritize, coordinate and

complete all respective deliverables

. Determine resource requirements

. Identify, document, monitor and update all risks and risk mitigation

strategy

. Act as the first point of escalation in the event of workflow issues

. Log all technical/functional/operational issues in the appropriate

project venue and participate in the Post Implementation Review

Process

. Coordinate documentation of test results and provide a final report of

the testing cycles

. Prepare Test Case map to identify test cases to be run and coordinate

preparation of necessary test and technology environments,

including data loads

. Review High Level testing plan for completeness and coordinate day to day

test execution according to test plan

. Daily review and prioritize testing defects and present list of open

issues to relevant Leads

. Coordinate the creation of test cases and logistics with testers

. Verify/create test data and environment of each test release

. Deliver hands on training and orientation for testing and use of the

system, conduct Kick Off meetings with remote Canada PwC offices

. Develop and maintain testing work plan throughout the testing process and

provide daily oversight of testing work

. Co-ordinate and schedule release processes with development team

. Provide quality assurance leadership of testing process

. Coordinate UAT conducted by testers/users in remote locations

09.2004 - 10.2005 Senior Consultant Systems Tester /QA Analyst

(Contract), Rogers Communications Inc, Toronto, Ontario

Sales Center (CSR interactive) multi-tiers

Application:

. Installation/change services/ modification/disconnection/downgrade work

orders creation; warehouse/provisioning; FSMS field technicians

control; Billing and collection processes

. Preparation and ongoing maintenance of detailed plans for UAT

. Analyzing Business requirements for the projects

. Execution of software test plan and evaluation of test results

. Testing and analyzing System Graphic Interface (SGA), Mainframe

SuperSystem (SS), MetaFrame and WebSelfOrderEntry

. Testing and analyzing the interaction of Vision 21 (Amdocs) wireless

application with Cable SGA

. Creating complete set of documentation for test results

. Review all documentation for tables, enhancements and program bugs

. Creating and submitting ongoing project status reports and project sign

offs

07.2003 - 05.2004 Senior BA/QA Analyst (Contract), OK Consulting

Services, Boston, Massachusetts

Online banking application pilot:

. Interfaced with the Business Group, Customers and the Project Managers

to establish UAT strategies

. Developed test plans, test cases and test scripts, executed pre-UAT

Testing

. Performed analysis to ensure that standards and end-user requirements

are met

03.2001 - 03.2003 Senior QA Analyst (Contract/Full time), BCE

Emergis Inc, Toronto, Ontario

Electronic Payment and Presentment; Bell Nexia;E-Health;E-

Procurment Solutions;

2001. Senior BA/QA Analyst (Contract), Insidewire Services Inc,

Toronto, Ontario

05.1999-06.2000 Senior QA Analyst/Developer (Contract), Digital Distance,

Toronto, Ontario

EDUCATION AND PROFESSIONAL DEVELOPMENT

. Scrum (CSM)+OpenAgile+Kanban course graduate

2011

. Software Testing Foundations Course, SQE

2007

. EMV Executive summary Training, Collis

2006

. Base 24 ATM/POS Course, ACI 2006

. QA PMF/SDLS Training, RBC 2006

. Mercury TestSuite Course, First Contact Software

Consultants - Mercury Certified Training Partner,

Toronto, Canada 2003

. Quality Assurance Testing Course, Haifa, Israel IDBN College

1996

. Diploma in Application Programming, Haifa, Israel

Information Databank & Business Network College

1995-1996

. B.Sc., University of Odessa, Ukraine University of Toronto

equivalent 1981-1986

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