Manager Customer Service

Brad Gillis

Phone :917-***-****

Email:**********@***.***

SUMMARY

Highly motivated and dedicated professional with over 15 years in the

Automotive Dealership Service Management industry.

Qualifications include:

Management

Customer Service

Quality Control

Warranty and Policy

Financials

Regulatory Compliance

Training and Development

Team Building

PROFESSIONAL ACCOMPLISHMENTS

MANAGEMENT

1. Managed all aspects of service operations and service department

personnel, as well as monitoring their performance in servicing

customers.

2. Maintained the high Customer Service Index rating from customers by

handling customer complaints immediately and according to dealership

policy.

3. Recognized by the dealership principal for raising profitability through

cost controls on supplies, outside companies and vendors.

1. Directed and coordinated, through subordinate personnel, activities of

workers engaged in diagnosing and repairing automobile malfunctions.

2. Built repeat business and customer loyalty by educating and problem-

solving with customers on technical issues, vehicle operations and

ensuring the highest quality repair status.

3. Promoted an above-average level of expertise among technical staff by

enrolling technicians in periodic technical training on new systems and

components offered by the automotive manufacturers.

4. Kept up-to-date on manufacturer warranty and policy procedures while

serving as a liaison with factory representatives.

4. Reviewed operational expenses and collection reports for accuracy and

made recommendations to the owner to reduce cost and increase

profitability.

TECHNICAL

5. Thorough knowledge of automotive systems including but not limited to;

steering, suspension, brakes, engines, transmissions, drives axles, fuel,

electrical, and engine, body control systems.

1. Achieved Auto Technician Certification through the Institute of

Automotive Service Excellence (ASE).

6. Profound skill in the use of tools and in operation equipment, including

computer diagnostic equipment utilized in the automotive technician

trade.

Brad Gillis Page 2 of 2

PROFESSIONAL EXPERIENCE

Self employed.

2013 -

Firkins Automotive Group

Nissan Service Manager

2010- 2013

Charlotte County Lincoln Mercury, Punta Gorda, FL

2005 - 2009

Service Manager

Universal Ford-Isuzu-subaru, Long Island City, NY

1999 - 2005

Service Manager

White Automotive, Fort White, FL

1997 - 1999

Owner/Manager

Carlisle Ford, St. Petersburg, FL

1991 - 1996

Service Line Technician

EDUCATION

Customer Concern Resolution Management, Acton, Long Island, NY

Automotive Repair Certification, P.V.T.I, Clearwater, FL

CERTIFICATIONS

Nissan Service Manager with GTR, Leaf certifications.

Ford certifications: Master Customer Relations Manager, Master Body Shop

Manager, Master Parts Manager, Master Service Manager, Master Commercial

Service Manager, Master Warranty Administrator, Master Service Writer and

Shop Foreman.

PROFESSIONAL COMPETANCIES

Knowledge of ADP, UCS, Reynolds & Reynolds, and Microsoft Office

applications

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