Customer Service Manager

Jason Wos

*** ********** ***. . ***** *****, IN *6307 . (219)

***-**** . ******@*******.***

Engineering / Management Executive

? SUMMARY OF QUALIFICATIONS ?

West Point graduate with over 15 years of engineering and management

experience with a focus on process improvement, field service and

applications, and research and analysis.

Recognizes and enjoys opportunities to use engineering skills in order

to pursue low cost method solutions to various problems throughout the

processes.

Strong analytical and problem-solving abilities; aptitude to diagnose

problems and provide timely and expert solutions.

Demonstrated success in managing team of engineers and providing

training and support.

Provides hands-on approach to problem solving with a very close

attention to detail and analysis.

Certified in RCM II and World Class Manufacturing (WCM), knowledgeable

in SAP; certified to teach EXP software.

? EXPERTISE ?

Operations Management Project Management

Problem Solving

Field Applications & Support Customer Service

Safety Procedures

Process Improvement OSHA & ISO Regulations

Training & Instruction

? PROFESSIONAL EXPERIENCE ?

Production Supervisor, Basic Oxygen Furnace (BOF)

2013 to Present

ArcelorMittal, OH/IN/IL

Managed safe front line operations involving turning iron ore into

steel; oversaw one of four 12-hour shifts.

Developed and implemented new standards, procedures, and guidelines

for facility utilization.

Promoted and enforced safety regulations by holding daily safety

meetings.

Assisted in developing One Point Lessons to communicate safety,

general knowledge, and procedures.

Instituted Autonomous Maintenance Project with Steel Skimmer which

promoted operator inspection and maintenance of own equipment to

improve efficiency.

Reliability Manager/Engineer 2008 to

2013

Arcelor Mittal, OH/IN/IL

Led team of reliability engineers in identifying and managing asset

reliability risks that could adversely affect plant operations.

Expedited the implementation of World Class Equipment Reliability

across the entire plant.

Instructed Reliability Centered Maintenance (RCM) classes and helped

develop the training process.

Implemented both operator and maintenance check sheets for various

equipment parts.

Instrumental in rollout and adoption of Ivara EXP Enterprise Asset

Performance Management software.

Operations Manager 2007 to

2008

Solae, Bellevue, OH

Guided 24 hour operations and 4 shift supervisors of this $10M soybean

processing plant including soybean preparation, oil extraction,

protein extraction, and meal production.

Facilitated 5S efficiency and effectiveness performance programs for

each of the production areas.

Participated in two critical Process Hazard Analysis (PHA) events and

was element leader for Operation Procedures and Safety Process

Procedures for Process Safety Management (PSM).

Aided with implementation of process improvements by being an integral

member of the Customer/Supplier Focus team and Food Safety Committee.

Maintenance Supervisor 2002 to 2007

Target Distribution, Chambersburg, PA

Oversaw maintenance operations and staff of 8 with a $19K+ system

budget.

Improved availability and uptime by revising the process for replacing

and repairing critical parts.

Promoted and improved workplace safety; member of Safety Team, Safety

Steering Committee, and Emergency Response Team.

Maintenance Manager 2000 to

2002

Pilgrim's Pride, Franconia, PA

Managed maintenance staff of 60+ employees and budget of over $5.7M.

Reduced parts room budget by $100K by removing excess and outdated

parts.

Supervised and coordinated projects including the installation and

modification of equipment and plant repairs and the reorganization of

maintenance work force to better promote production and efficiency.

Revised work efficiency evaluation system and supported production

overtime while keeping labor costs at or below budget.

Supplier Quality Engineer 1996 to

2000

Motorola- Automotive and Industrial Electronics Group, Seguin, TX

Established sourcing criteria for plating suppliers based on QA9000's

quality System Assessment Standards.

Evaluated suppliers' process and quality systems to determine

appropriate corrective actions for quality issues.

Led casting supply base improvement processes to improve product

cleanliness which reduced scrap costs by tens of thousands of dollars.

Coordinated, managed, and resolved issues between production lines and

the supplier base.

? EDUCATION ?

Bachelor of Science, Chemical Engineering

Minor in Mechanical Engineering

United States Military Academy at West Point

? LEADERSHIP & COMMUNITY ?

American Society of Quality, Member.

American Institute of Chemical Engineers, Member.

Toastmasters International, Member.

ASM International, Member.

American Welding Society, Member.

Eagle Scout.

Jason Wos

110 Harrington Ave. . Crown Point, IN 46307 . (219)

776-0893 . ******@*******.***

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