Customer Service Representative
Resume:
Cortets Lamar Edwards
**** * ***** ******, **********, AL 36111
****************@*****.***
Career Focus Seeking IT position as customer service representative and smart phone activation
Experienced in handling the needs of consumers and easy to train.
Experience
•
1. Strong technical command of the English language; familiarity with virtually all
Summary
writing styles; serious commitment to excellence in the printed and published word.
2. Competent researcher and problem solver
Dec 2011
Education
B.A., Journalism, Alabama State
University,
Professional
Phone Customer Service Representative
Experience
– Best Buy
• Introduce smart phone solutions for
consumers
• Diagnosed customer issues with all
devices phones and tablets
• Assisted in activation of phones
from all carriers
Phone Customer Service Representative
– ASK Telemarketing
• Conducted public opinion surveys
for different companies
• Sold RV memberships
• Inbound and Outbound calling
Reporter, Newsroom – The Montgomery
Advertiser
Served as intern reporter.
•
Wrote and edited sports stories, news stories, and feature stories of
•
local montgomery area.
Participated in multi media projects also
•
Reporter, Newsroom The Montgomery
Independent
Served as an intern reporter.
•
Wrote feature stories, news stories, sports stories, and covered events
•
in the local community.
Assisted in special section lay out of the newspaper.
•
Phone Customer Service Representative
– NCO Group
• Solved billing issues with customers
of Direct TV
• Assisted with personal consumer
issues with equipment
• Gathered product knowledge to
suggest more profit for company
Computer Skills
Microsoft Publisher • Microsoft Word • Microsoft
Excel • Type 44 WPM
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