Cortets Lamar Edwards

**** * ***** ******, **********, AL 36111

334-***-****

acda8n@r.postjobfree.com

Career Focus Seeking IT position as customer service representative and smart phone activation

Experienced in handling the needs of consumers and easy to train.

Experience

•

1. Strong technical command of the English language; familiarity with virtually all

Summary

writing styles; serious commitment to excellence in the printed and published word.

2. Competent researcher and problem solver

Dec 2011

Education

B.A., Journalism, Alabama State

University,

Professional

Phone Customer Service Representative

Experience

– Best Buy

• Introduce smart phone solutions for

consumers

• Diagnosed customer issues with all

devices phones and tablets

• Assisted in activation of phones

from all carriers

Phone Customer Service Representative

– ASK Telemarketing

• Conducted public opinion surveys

for different companies

• Sold RV memberships

• Inbound and Outbound calling

Reporter, Newsroom – The Montgomery

Advertiser

Served as intern reporter.

•

Wrote and edited sports stories, news stories, and feature stories of

•

local montgomery area.

Participated in multi media projects also

•

Reporter, Newsroom The Montgomery

Independent

Served as an intern reporter.

•

Wrote feature stories, news stories, sports stories, and covered events

•

in the local community.

Assisted in special section lay out of the newspaper.

•

Phone Customer Service Representative

– NCO Group

• Solved billing issues with customers

of Direct TV

• Assisted with personal consumer

issues with equipment

• Gathered product knowledge to

suggest more profit for company

Computer Skills

Microsoft Publisher • Microsoft Word • Microsoft

Excel • Type 44 WPM

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