Customer Service Assistant

Iola Tucker VERVIEW OF PROFESSIONAL QUALIFICATIONS

O

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A caring, compassionate hands on professional who is dedicated to

Gahanna, OH 43230

fantastic customer service and office management efficiency.

(h): 614-***-****

(c): 614 206

3968 ROFESSIONAL SKILLS

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Communication: writes clearly and concisely, speaks effectively,

listens attentively, openly expresses ideas, negotiates/resolves

differences, provides feedback, persuades others, provides well

thought out solutions, gathers appropriate information, confidently

speaks in public

Interpersonal Skills: works well with others, sensitive, supportive,

motivates others, shares credit, counsels, cooperates, delegates

COMPASSIONATE effectively, represents others, understands feelings, self confident,

accepts responsibility

Organizational Skills: handles details, coordinates tasks, punctual,

manages projects effectively, meets deadlines, sets goals, keeps

control over budget, plans and arranges activities, multi tasks

Management Skills: leads groups, teaches/trains/instructs and

TRUSTWORTHY counsels/coaches, manages conflict, handles conflict resolutions,

delegate’s responsibility, makes decisions, directs others, implements

decisions, enforces policies, takes charge.

Training completed in Microsoft 2010

ORK EXPERIENCE

W

SUPERVISION/

MENTORING Franklin County, Columbus, Ohio

Bus Assistant

(6/08 – present)

Council for Retarded Citizens, Columbus, Ohio

Latchkey Assistant

(6/99 – 6/08)

COMMUNICATION Creative Horizons, Columbus, Ohio

Preschool Teacher

(10/97 – 5/99)

CRISIS MANAGEMENT

DUCATION

E

My Computer Career

Microsoft Office Specialist – Word, Excel, PowerPoint, Outlook &

Access (2013)

Columbus State Community College

Studied Mental Health/Mental Retardation/Chemical Dependency

Columbus, OH (1999 2002)

Wright State University

Studied Sociology/Psychology Dayton, OH (1992 1996)

Whetstone High School

Columbus, OH (1988 1992)

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