Project Manager Management

Richard Corns

Director Operations Distribution Telecommunications

*******@*****.***

Summary

Senior Strategic Operations Executive adept in the initiation of out-of-the-box solutions to streamline processes

and improve bottom line. A demonstrated record of success in Operations, Client Implementation, Business

Process Design and Improvement, Technical Support Functions, Technical Production, Refurbishment

Operations, Returned Goods Management, Remote/Field Technical Production, and Wireless Telecom Site

Upgrades. Known for decreasing process time while improving productivity, service, and quality standards..

Strong Project Management Skills. Highly experienced in planning, budgeting, directing strategy, client service

and continued business development. Accomplished Leadership building high performance teams that

consistently deliver bottom line results. Dedicated to managing staff development to increase bench strength

and enable company growth.

Competencies:

Distribution Operations Management

Fulfillment Operations Management

Staff Development and Mentoring

Budget Development and Fiscal Management

IT Management

Operations/IT Integration

Process Enhancement

Workflow Design

Telecommunications Field Project and Program Management

Staff Training in MS-Office Products (Excel, Project, Word, Outlook, PowerPoint, et al).

To help advance your organization to the next level of success, contact me at 937-***-**** (mobile) or

*******@***********.*** via email.

Keywords: adaptability, mentoring, staff development, process design, project management, program

management, wireless site upgrade, equipment installation, LTE, UMTS, warehouse, warehousing, B2B, B2C,

inventory control, COO, CEO, director, budget, scheduling, WMS, OMS, TMS, reverse logistics, ETTCS,

ETTC, audit, asset audit, field technical management, remote resource management.analysis, performance

appraisal, prioritize, analytical, analysis, multi-tasking, multitasking, coach, train, continuous improvement,

statistical process control, SPC,CRM, 3PL, negotiate, metrics, SLA, KPI,

Experience

Director of Operations Telecommunications at AIM Technical Consultants, Inc.

January 2010 - Present (4 years 3 months)

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Direct report to CEO, managing and supporting all operations of the firm; including all client facing services,

program and project management, field services, recruiting and staff augmentation.

Design and Implementation of Project and Program Plans, Schedules, Internal Tracking, Budgets, Risk

Management, and Client Reporting.

Responsible for all field technical programs and projects, via Project Managers and Field Technical

Resources.

Director Operations Distribution Telecommunications at RLC Consulting

September 2007 - Present (6 years 7 months)

Providing consulting services to small businesses in the areas of process design and improvement, accounting

automation, operations management, and staff training in Excel, PowerPoint, Outlook, Word, Visio, Project.

Current engagement as Director of Operations for AIM Technical Consultants, Inc., reporting to CEO.

Responsible for innovative business strategy to capitalize on client originated projects and programs,

directing field technical resources either directly or through Project Managers as direct reports.

Accountable for the success of Field Programs and Projects; and the successful close out per client

requirements.

Based on client Scope of Work or Project Requirements, responsible for planning the time, resources, and

deliverables needed for successful completion.

1 recommendation available upon request

Director of Operations at Consumer Electronics Firm

October 2008 - December 2008 (3 months)

Established new Returned Goods and Refurbishment operation for a private label consumer electronics

company. Operation is located in Columbus, OH.

Primary leadership role in the Returned Goods operation. Reported to off premise VP of Operations.

1 recommendation available upon request

Business Systems Manager at ABX/DHL/Exel

March 2000 - October 2007 (7 years 8 months)

Built and managed staff associated with technical services for 3PL clients, and installed data and voice

infrastructure on three campuses. Built custom PC configuration operations for clients, represented IT/IS

services on executive management team. Managed client implementation projects and software development

projects using both Prince II and PMI project management methodologies. Intimate engagement in EDI

messaging implementations to build e-commerce capabilities for our clients, using standard XML, ANSI-X12

and RosettaNet models.

9 recommendations available upon request

Manager, BPO at ABX/DHL/Exel

2000 - 2007 (7 years)

Business Systems Manager, SOLS at DHL

2000 - 2007 (7 years)

1 recommendation available upon request

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Manager, BPO at DHL Solutions

2000 - 2007 (7 years)

Business Systems Manager at Airborne Express / DHL

2000 - 2007 (7 years)

1 recommendation available upon request

Director of Distribution Operations at MicroWarehouse, Inc.

March 1993 - March 1999 (6 years 1 month)

Director of Operations; Receiving, Returned Goods, Techncial Services and Support; VP of Distribution.

Staff to 400+, budget to $25 million. B2B, B2C direct fulfillment marketer of PC's, peripherals, software,

and supplies. $2 billion+ annual sales.

Primary Operational Leadership role in the Distribution warehouse and Technical Plant. Responsible for

Technical Production, Inventory Integrity Program, Product Testing Processes, Quality Processes.

1 recommendation available upon request

Tech Services at Gates/FA Distributing

1991 - 1993 (2 years)

Custom configuration services for this wholesale distributor of PC's and peripherals. Company subsequently

acquired by Arrow Distributing.

Organizations

American Legion

January 1997 to Present

Projects

New England ETTCS Readiness

March 2010 to December 2012

Members:Richard Corns

Program Management with four Project Manager direct reports interfacing to sub-contract resources and

organizations to complete ETTCS readiness work at 1700 wireless sites in New England.

Site Prep Remediation - ETTCS

July 2012 to November 2012

Members:Richard Corns

Program Manager with two Project Manager direct reports. Engaged to audit installation work at 500

wireless sites in CT, NJ, DE, PA, NH, MA to assess contractor performance and compliance with client

guidelines; and to manage remediation where needed to bring sites into compliance.

Site Audits - Asset Capture and Recovery

February 2013 to October 2013

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Members:Richard Corns

Program Manager for this Capital Asset Audit project with goal of confirming/correcting client financial

records and recovering unused assets where possible. Successfully completed 1300 site audits.

Certifications

Professional Project Manager

Expert Rating

Skills & Expertise

Program Management

Operations Management

Team Building

Leadership

Project Planning

Telecommunications

Integration

Strategy

Warehousing

Training

Project Management

Vendor Management

IT Management

Microsoft Excel

Budgets

Executive Management

Networking

Recruiting

Inventory Control

Wireless

Business Process

Process Improvement

Start-ups

Logistics

Performance Management

Outlook

LTE

People Skills

Contract Negotiation

Supply Chain

Team Leadership

Visio

Customer Service

Planning

Human Resources

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Supply Chain Management

Consulting

Account Management

Mentoring

Project Implementation

Sales

Change Management

Cross-functional Team Leadership

Outsourcing

P&L

Operational Excellence

Staff Development

Business Process Improvement

Distribution Systems

Telecommunications Management

Education

Columbia Southern University

Bachelor of Business Administration (B.B.A.), 1996 - 2000

Interests

Director Operations Distribution Telecommunications

Avid woodworker, furniture builder, Check out some neat corporate or client gifts at,

<https://www.etsy.com/shop/WoodCreationsbyRLC?ref=search_shop_redirect>,

Keywords: adaptability, mentoring, staff development, process design, project management, program

management, wireless site upgrade, equipment installation, distribution operations, fulfillment, warehouse,

warehousing, B2B, B2C, inventory control, COO, CEO, director, budget, scheduling, WMS, OMS, TMS,

reverse logistics, ETTCS, ETTC, audit, asset audit, field technical management, remote resource

management.analysis, performance appraisal, prioritize, analytical, analysis, multi-tasking, multitasking, coach,

train, continuous improvement, statistical process controll, SPC,CRM, 3PL, negotiate, metrics, KPI, SLA,

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Richard Corns

Director Operations Distribution Telecommunications

*******@*****.***

14 people have recommended Richard

"I worked with Richard while I was a recruiter at Performance Management. He is a very professional

manager who is responsive and honest in his dealings. He is a top notch Project Manager and I would not

hesitate in hiring him."

Glenn Beebe, PMP, ITIL, MCTS, COBIT, CRISC, Senior Recruiter, Performance Management

Associates Asc., Inc., was a consultant or contractor to Richard at RLC Consulting

"Richard Corns is a professional, motivated, strategist, who prides himself on leading operations into a new

and more effective direction. Richard has years of experience in developing new programs and strategies to

increase a company’s productivity, lowering its costs, and creating a comfortable work environment for

employees. Richard and I worked together when I assisted him with identifying a short term job opportunity

with a major electronics consumer. Richard proved to be the best candidate and will continue to be the best

candidate for any future opportunities."

Brandon Garrel - 700 + Connections, Corporate Recruiter - Talent Acquistion, Comcast, was a

consultant or contractor to Richard at Consumer Electronics Firm

"I worked in an IT support role which Richard managed for many years. He was an excellent manager who

was able to envision project scopes quickly and who could disseminate those concepts to his employees and

to the offsite programmer/analysts. He was always mindful of the bottom line and the impact on our customer

relations. Richard set a good example for us all and helped to support our goals and achievements. Richard

provided good feed back on my projects, helped to develop my talents, and addressed my concerns when I hit

roadblocks. I highly recommend him for other IT management roles."

Kathy Haggerty, Systems Support Analyst, ABX Air, Inc., reported to Richard at ABX/DHL/Exel

"Richard has the unique ability to tie the systems to the operations, develop a process that is effective, and

communicate that to all levels of the organization internally and externally. He was my "go to" person to

understand the operational issue, and dig into the system to determine the most effective way to resolve the

problem. His experience in both realms made him invaluable to our operation, which required a rapid

response to all orders, and no excuses to our customers. Simply, he understood this. Richard will be an asset

to any logistics company."

John Robinson, Director of Operations, DHL, managed Richard at ABX/DHL/Exel

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"“It was always a pleasure to work with Richard. With Richard being a BSM, I depended on him and his team

to provide IT PM and Support services on a number of different projects. When working on a project with

Richard and his team, I could always count on their excellent developing process, great communication, and a

commitment to smooth implementations that can only come from a highly competent, experienced individual,

as Richard is. Richard is a dedicated professional who has demonstrated his understanding of what the client

needs, what we need, and customizing a process that meets both our needs. Richard was responsible for

implementing multiple clients’ projects with each of them having unique processes. His exceptional

knowledge makes him a great asset to any organization.”"

Teresa Berner, Senior Operations Supervisor, ABX Air, worked indirectly for Richard at ABX/DHL/Exel

"Richard is very professional and was a pleasure to work for."

Doug Schumacher, Sysrem Support Analyst, DHL Solutions, reported to Richard at ABX/DHL/Exel

"Richard was very detail oriented and always had the bottom-line in mind when proposing solutions to

difficult IT problems. Richard developed several work-arounds and custom applications that are still in use

today in the Accounts Receivable department. I enjoyed working with Richard and would highly recommend

him for any IT Management position. Great sense of humor!"

Cindy Narcross, ADMINISTRATIVE SUPERVISOR, DHL SOLUTIONS, worked indirectly for Richard at

ABX/DHL/Exel

"I reported directly to Richard at ABX, DHL and Exel. I consider Richard not only an excellent manager, but

a life coach as well. I value the knowledge I gained working for Richard. Most importantly though I value the

example Richard set for me. Now a manager of my own teams in the US and off-shore, I contribute much of

my success to Richard. He showed me how a good manager is with his people."

Brian Coleman, Business Systems Analyst, ABX/DHL/Exel, reported to Richard at ABX/DHL/Exel

"I worked for Richard for nearly 2 years at DHL/Exel. Richard was a great boss to work for. He not only

provided a positive environment to effectively perform my job, but he supported his employees by removing

“road blocks” and situations that unnecessarily hindered progress. In my opinion, I believe Richard is more

than up to the task of managing and motivating a team of any size."

Rodney Lucas, Business Systems Analyst, DHL, reported to Richard at ABX/DHL/Exel

"Richard partnered with operations on many successful warehouse IT projects. Richard's abilty to effectively

state business and IT requirements allows for a smooth project life cycle. Many times, Richard has served as

a liaison to the operations and sales community on behalf of IT in regards to warehouse and distribution

center applications. Richard took the lead on many diverse clients WMS projects and made the processes

workable for operations. It would be my pleasure to have an opportunity to collaborate on other warehouse

and distribution center projects in the future."

Robin Britain, Quality Assurance Manager, DHL Solutions, worked directly with Richard at

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ABX/DHL/Exel

"Over the period of several years working along side Richard in his role of Business Systems Manager, I

consistently found Richard to be extremely knowledgable in his area of responsibility, supportive of the

overall operations and always forward thinking in his approach to both current and potential business. There

were uncountable times during this period in which Richard allowed me to use him as a sounding board for

complex issues and in every case his willingness to listen, and more importantly offer his insight, was greatly

appreciated and very helpful. I would gladly work with Richard again if presented the opportunity."

Todd Reed, Director, Logistics Services, ABX Air, Inc., worked with Richard at ABX/DHL/Exel

"Richard was a superior Business Systems Manager while he was at DHL. He is extremely knowledgeable in

Operations, IT, and the Business. This ability allowed him to make decisions that were the best for both IT

and for the customer. Richard's guidance and leadership is one of the main reasons for the success of

Airborne Logistics Services and DHL Solutions. I would highly recommend Richard as a consultant in any

aspect of Supply Chain solutions."

Craig Cattaneo, Integration Consultant and Sr. Software Engineer, DHL, worked with Richard at DHL

"Richard was simply a JOY to work with. He would make you smile every time you worked with him. He has

good technical knowledge, outstanding interpersonal skills, and excellent judgment. With these skills he

would quickly assess any problem or opportunity and guide individuals or the group to consensus on the

strategy to move forward."

Leo Kosenkranius, Project Manager, Airborne Express / DHL, worked with Richard at Airborne Express

/ DHL

"Richard was not just a manager, but also a guy who knew his business from the bottom up. He was my

colleague in a previous job, and I can say without a doubt that he is a sharp guy who is amenable to just about

any situation you might put him in."

Glenn Howard, Supervisor, Micro Warehouse, reported to Richard at MicroWarehouse, Inc.

Contact Richard on LinkedIn

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