Sales Customer Service

David J. Lewis

( **** Pebblestone Court ( Orlando, FL 32826 352-***-****

( *************@*****.***

QUALIFICATIONS PROFILE

An experienced leader with Sales Management, Operations Management and

Customer Relations successes. A verifiable track record in sales

production, office management, employee leadership, and bringing projects

to completion on schedule and within budget, thus generating company growth

through strategic planning, effective implementation, and thorough follow-

up providing World Class customer service.

AREAS OF EXPERTISE

Directing and Inspiring Others to Relationship Building

Excel Creative Marketing

Creating and Controlling Manpower Lead Generation

Schedule Brand Awareness and Product

Completing Jobs on Schedule Positioning

Completing Jobs within Budget Effective Prospecting

Effectively Manage Supply Logistics Consultative Selling

Price Negotiation

Recruiting Techniques Contract Negotiation

Interviewing Skills Asking for the Order

Hiring and Firing Successful Follow-up

Setting Performance Standards Territory and Account Management

Performance Evaluations Sales Training and Mentoring

Creating Meaningful Reward for Training Plan Creation

Outstanding Performance Sales Action Plans and Development

Implementing Corrective Action Time Management

Budget Control Dispute Resolution

Business Travel Planning

Problem Solving Skills

EMPLOYMENT HISTORY

Matrix Communication Services - Orlando, FL

Director of Sales and Operations October

2013-March 2014

Notable Accomplishments:

. January 2014 - Generated affinity relationships with Apartment and

Condo Property Managers in Central Florida to boost sales

opportunities.

. January 2014 - Contracted with Vrinxx as a Sales Sub-Contractor for

AT&T sales in Miami, FL

. December 2013 - Proposed Contracts with Sales Sub-Contractors in

Miami, Birmingham, AL, Atlanta, GA, Columbia, SC, Charlotte and

Raleigh-Durham, NC

. November 2013 - Created connections with State Employment Agencies in

Jackson, MS, Milwaukee, WI, and Chicago, IL to prepare for expansion

in each market.

. November 2013 - Expanded sales force in Orlando to boost production

and maintain stable sales force

. November 2013 - Recruited, Hired and Directed Training for new sales

force in Jacksonville, FL

. October 2013 - Created connections with Workforce Florida for

recruiting purposes in Central Florida, Jacksonville, and Miami

. October 2013 - Created lead sheets to make sales operations in the

field easier.

Recruited, hired, directed training, and managed the day to day sales

activities for Orlando, Jacksonville, and Miami, FL as well as Jackson, MS.

Maintained relationships and coordinated sales activities with AT&T

corporate representatives in Florida and Mississippi. Tracked sales

production and generated payroll for all sales and call center personnel.

Provided reports, written and verbal, to senior leaders of Matrix

Communication and AT&T liaisons. Performed employee counseling and

corrective action up to and including firing of the employees who did not

meet the minimum requirements.

David J. Lewis

EMPLOYMENT HISTORY (Continued)

Devcon Security - Orlando, FL

Commercial Sales and Project Management March 2013-October 2013

Notable Accomplishments:

. May 2013 - Secured Fire Alarm Replacement Project for NBA City

Universal Studios exceeding $18k

. June 2013 - Prospected and closed contracts exceeding $70k. Project

manager for all installations.

. July 2013 - Prospected and closed contracts exceeding $71k. Project

manager for all installations.

. August 2013 - Prospected and closed contracts exceeding $89k. Project

manager for all installations.

Prospect and propose new commercial sales utilizing commercial fire alarm,

burglary alarm, closed circuit television, and access control systems to

meet customer needs. Propose additional services to existing customers.

Engineer and Project Manage the installation of fire alarm systems by

utilizing blueprints along with Life Safety 101, NFPA 72, State, and local

code requirements. Complete application, provide supporting documentation

and completed drawings for permitting as well as secure permit for all

projects. Engineer and PM the installation of all systems bringing jobs to

completion within budget.

Left Devcon prior to ADT Layoff. ADT acquired Devcon Security and does not

have a Commercial Sales business segment at this time due to non-compete

with Tyco Inc.

General Projection Systems - Lake Mary, FL

Operations Manager / Service Manager August

2012-February 2013

Notable Accomplishments:

. February 2013 - Instrumental component in assuring GPS the renewal

contract for T Rowe Price for the 2013/14 year.

. January/February 2013 - Directed new T Rowe Price facility

installation in Tokyo Japan in record time, under budget.

. November/December 2012 - Managed new T Rowe Price facility

installations in Baltimore, MD and London, England on time and under

budget.

. October 2012 - Assumed additional responsibility and control of

installation and service of T Rowe Price MMS Services World Wide

. August 2012 - Assumed responsibility and control of installation and

service of Government and Commercial Operations on Day 1

Managed the installation and service of Secure/Non-Secure Video

Teleconference Rooms, PA Systems, and other video systems for government

and civilian agencies around the world. Daily communication with end users

to provide customer service and maintain customer satisfaction. Created

installation schedules after verification of equipment availability,

coordinating the skilled technicians with the technicians in training to

obtain the most efficient installation and effective training of new

resources. Managed and coordinated the efforts of company engineers, CAD

personnel, code writers, technicians, and office support staff, forty one

direct reports in all driving the $30.3 million dollar company toward

continued success.

Laid off due to company budgetary issues. Please see my letter of

recommendation from this employer.

David J. Lewis

EMPLOYMENT HISTORY (Continued)

ADT Security Services - Orlando, FL

Regional Builder Account Manager - Builder Technologies December 2010-March

- Southeast Region 2012

Notable Accomplishments:

. 2012 - Contracted with True Homes in Charlotte, NC to provide security

for their 600 homebuyers annually

. 2012 - Negotiated settlement with M/I Homes Central Florida and re-

established contract to provide security for their 250 homebuyers

annually

. 2011 - Contracted with five custom home builders to provide security

for up to 60 homebuyers annually

Prospected and forged new alliances with builder clients in Florida,

Georgia, South Carolina and North Carolina markets. Conceptualized

customized security solutions to increase builders' profit through home

technology option sales. Coordinated the account set up process through

multiple channels within the customer's organization and within ADT

Security. Cultivated long-term quality relationships by working

collaboratively with builders at all levels: Purchasing and Estimating,

Sales and Marketing, Construction and Field Managers, Onsite Sales and

Select-Design Center personnel. Positioned educational and service support

through the Sales Assistance Program; provided training tools and

materials, equipment packages, and consultative sales training. Promoted

the ADT Brand through site visits, industry trade shows, Home Builder

Association meetings and vendor expos.

Laid off when ADT decided to close this business segment. Elected not to

stay with ADT in Commercial Sales due to their pending split with Tyco Inc.

and the many uncertainties that went with the corporate split. I was

seeking more stable employment.

Brink's Home Security / Broadview Security - Irving, TX and Orlando, FL

Regional Dealer Account Manager - Dealer Operations - November 2007-July

Southeast Region 2010

Notable Accomplishments:

. 2010 - Recruited 8 new dealers in 1st quarter. (ADT acquired

Broadview Security in February 2010)

. 2009 - Recruited 19 new dealers to tie for #1: number of new dealers,

number of systems activated

. 2008 - Recruited 18 new dealers

Prospected and recruited subscriber growth partners. Evaluate prospects'

business acumen as well as their alarm industry knowledge and ability with

evaluation of their system installations when possible. Worked with them

to complete the due diligence process in a timely manner with paperwork

completeness. Follow up with new dealers to evaluate my effectiveness in

the recruiting process and with all existing dealers to see if they need

additional assistance. Direct contact recruiting included on-site visits,

industry trade shows, alarm association meetings and vendor expos.

Laid off after ADT acquired Broadview Security and closed the Broadview

Dealer Program.

David J. Lewis

EMPLOYMENT HISTORY (Continued)

ADT Security Services - Orlando, FL and Carrollton, TX

Commercial Sales, Resales, CSR September 1996-November

2007

Notable Accomplishments:

. 2007 - 135% of annual quota in 10 months. (Accepted position with

Brink's Home Security in 2007)

. 2006 - 189% of annual quota

. 1999 - Established relationship with Center for Drug Free Living and

expanded services to cover their corporate office and 9 rehab

facilities throughout Central Florida.

. 1998 through 2007 - VP Member of ADT Centurion Club

. 1998 through 2007 - Trained and mentored 21 new sales reps to exceed

ADT quota expectations

. 1998 - #1 in the U.S. for Commercial Re-sales. Attended ADT Club

Excellence

Prospected new commercial business using local builder associations and

county building permit requests along with watching for construction in my

territory. Maintained relationships with existing customers who expand

their businesses by adding new locations. Engineered fire alarm systems by

utilizing blueprints along with Life Safety 101, NFPA 72, State, and local

code requirements. Engineered burglary, access control, CCTV, intercom,

and point of sale systems using consultative selling techniques to meet the

customer needs. Met with customers who were closing their business or

relocating to obtain new sale as well as leave information for the new

tenant in order to obtain resale of services on the existing equipment.

Trained new hires on equipment used by ADT as well as the sales process to

meet and exceed quotas. Provided world class customer service. Completed

collection activities as needed.

Resigned from ADT to pursue better opportunities with Brink's Home

Security.

Education

Bachelor of Science Degree: Business Management

University of Phoenix - Orlando, FL

Graduated with Honors 2006 - 3.96 GPA out of 4.0

Computer Literate

MS Office Suite (Word, Excel, Outlook, Power Point)

CRM

MS Project (Beginner)

Military Service

US Air Force - 9+ years

Active DoD Top Secret Clearance

Community Service

ARES/RACES Member in Amateur Radio

ARRL Member

REFERENCES FURNISHED UPON REQUEST

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