Manager High School

Michael James Gray

**** ******** *****

Greenville, NC 27858

Cell: 252-***-****

E-Mail: ************@*****.***

SKILLS SUMMARY

Computer professional with experience in LAN/WAN Management, system

analysis and basic SQL programming. Additional expertise in PBX,

networking and server management along with user training and support

documentation for all software solutions.

EXPERIENCE

Electrolux EMA Kinston, North Carolina (Contract) 12/2012 -

01/2014

Site System Administrator/Server Administrator

Installed and configured servers for EMA North American Enterprise.

Monitor and manage server performance to include file servers,

database servers, web servers, and domain resources Monitor and manage

DHCP servers for the LAN/WAN.

Document and maintain information relative to key technology vendors

for server hardware & software. Lead in server related projects

Work with the Systems Support Manager to develop, document, implement,

and maintain an enterprise network security plan. Document all onsite

processes, changes with servers, utilize HP Service Manager Center.

Complete LAN related 3rd level support issues as assigned by the

Service Delivery Team. Administered PBX Toshiba Voice Systems.

Perform account administration, file security, and resource allocation

& security for the servers in North America. On call for after hour's

support of enterprise servers, related outages, and support issues.

Neil Medical Group, Kinston, North Carolina 05/2006 - 07/2012

Network/Server Administrator

Administered operations in a multisite domain. Managed Dell

Servers Windows 2003/2008, VMWare, Nortel Option11, and

Switches, including Nortel and Aruba Wireless environment.

Provided remote support for online Medical ordering. Compliance

within HIPPA Standards. Provided solutions for equipment at both

locations.

. Installed and configured servers; ensured server

performance and maintained applications on all servers.

. Installed, configured, resolved issues, and maintained

server-based applications running on the network including

MS Exchange, SQL Server, and IIS.

. Managed access to network resources including network user

accounts, mailboxes, NAS shares, and SQL Server

applications.

. Managed server room and network/voice switches,

deployments, reconfigurations, rewiring, and maintenance.

. Maintained relationship with outside vendors to solve

issues with hardware/software products.

. Tested, monitored and maintained the infrastructure and

system applications.

. Researched, analyzed, and resolved telecommunications-

related problems; implemented telecommunications hardware,

operational procedures; created and/or modified voicemail

and call features; installed telecommunications equipment

and provided support for handsets, voicemail.

. Administered local area network and WAN for remote site.

Managed back-up and restored files on servers with Backup

Exec, including reliable backup procedures, and operation

plans for network/server environment.

. Created/managed VLAN's and network access to end users.

Cardinal Health/Pyxis, Greenville, North Carolina 01/2005 -

10/2005

Field Service Technician

Serviced Pyxis/Cardinal medical supply equipment for 15

hospitals in Eastern North Carolina, which included

troubleshooting all hardware/software on MedStations,

SupplyStations, AnesthesiaStations, ScrubStations and consoles.

Was reactive on-call for all hospitals to maintain 1,900

Pyxis/Cardinal units.

Avaya/AT&T, Greenville, North Carolina 08/2004 - 01/2005

Contractor

Team support for all AT&T managed voice services, trouble

resolution for all voice systems; PBX/VOIP/Audix. Arranged

dispatches to sites for outages to meet SLA. Identified chronic

issues and working with GCSC to develop and execute action plans

to resolve major outages.

IBM, Greenville North Carolina 12/2003 - 07/2004

Contractor (Tyson Foods, Farm Bureau and DHL Corporation)

(Tyson Foods) Team lead for data migration from Windows Legacy

to Windows-XP, transferring data, ensuring proper migration,

validating e-mail accounts and applications. Confirmed

workstations were configured correctly for Technicians and

resolved technical issues at multiple sites.

(Farm Bureau) Network printer replacement and workstation

installation.

(DHL Corp.) Team lead for DHL workstation replacement. Script

loading of imaged applications and connecting to DHL network.

Confirmed PC's (370+ workstations) were configured correctly and

solved technical issues at each site.

Convergys, Greenville, North Carolina 06/1999 - 11/2003

Enterprise Network Technician / FedEx Senior Technical Support

Enterprise Network Technician 01/2001 - 11/2003

Responsible for operations of the voice and data communications

systems, providing LAN/WAN network support and administration

for 350 multi-project users in an inbound/outbound call center.

Rewired and routed the entire site's data and voice lines to

reduce connectivity issues. Definity and Avaya Telephone

system. Implemented new projects for XM-Radio, Verizon and E-

Scripts.

FedEx Senior Technical Support 06/1999 - 01/2001

Provided senior-level support and solutions to customers using

FedEx Caf ' shipping software as well as diagnosed all hardware

and software issues.

EDUCATION

2004-2005 - Attended University of Phoenix toward degree in

Information Technology.

1994-1998 - ASE Certification, Technician (Lincoln Mercury/ Dodge

Chrysler)

1981 - Elyria High School, Ohio, high school diploma

PROFESSIONAL SKILLS/TRAINING

MCP, MCSA Microsoft Certified Systems Administrator

PowerCCNA Training, TechTrain Corporation

Comptia A+ Certification/

Comptia Network+ Certification

Cisco Routing/Switching Course, Pitt Community College

Nortel Wireless Certification/ Nortel Switch PBX Training

MILITARY BACKGROUND

United States Marine Corps, 1981-1987, Honorable Discharge

- Supply/logistics and leadership training

TOP 5 STRENGTHS (According to "Strengths Finder 2.0"):

Developer -People who are especially talented in the Developer theme

recognize and cultivate the potential in others. They spot the signs of

each small improvement and derive satisfaction from these improvements.

Responsibility - People who are especially talented in the Responsibility

theme take psychological ownership of what they say they will do. They are

committed to stable values such as honesty and loyalty.

Belief - People who are especially talented in the Belief theme have

certain core values that are unchanging. Out of these values emerges a

defined purpose for their life.

Strategic - People who are especially talented in the Strategic theme

create alternative ways to proceed. Faced with any given scenario, they can

quickly spot the relevant patterns and issues.

Arranger - People who are especially talented in the Arranger theme can

organize, but they also have a flexibility that complements this ability.

They like to figure out how all of the pieces and resources can be arranged

for maximum productivity.

Contact this candidate